Post questions or problems regarding Early Access and Preorder Codes here

just checked my games page o SE website and FF14 realm reborn is there. My account is not active because not got code of any sort so cant update the patch or anything. Im worried as im hoping a code will come to activate my characters =(

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Originally Posted by Amaya-Asha

Na ps3 player and they sent me EU code for PSN so I can't redeem it.

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way to circumvent the system, im not sure if its accepted by SE or sony. but should work to allow you to redeem.

create another use from your ps3 dashboard, set the location of that additional user to EU. log that user in. redeem the code. its now attached to your account. shoud be able to log your playing user and resume usual practices.

I know this works as in my group 2 out of 4 received a phase 3 beta code for EU. both did this step and played with out issues, we all play as ps3 NA

I have 'please wait for early access or launch of the game.' So seeing this I am good to go?
(In the launcher.)

Awesome. Thanks guys.

I'd just like to know why they didn't let us do all the registration stuff a month ago. What harm would it have been to have games registered early? It wouldn't be the mad rush trying to fix errors in 2 days, answer all the questions/concerns popping up etc.

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Originally Posted by Calastir

Just start the launcher. Either you get a disabled start button or a screen saying you have no active service accounts.

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I've been readin this alot

Anyone have an official source rather than just hearsay ?

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Originally Posted by SomeFatGalka

I've been readin this alot

Anyone have an official source rather than just hearsay ?

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Well, if your account wasn't registered with the early access code, you wouldn't be seeing that at all. (It would tell you inactive account etc) just like it did for people who didn't have access to the beta.

I am a 1.0 player who has pre-ordered the PC version of ARR simply to gain early access - however, my 20 digit code is EU region locked...

I've been awaiting answers from Square via the old forums, email, twitter, and even waited on the phone for 3+ hrs... I have yet to hear some sort of response on how they are going to fix this issue...

So let's hear it square:
1) can I not even get into EA because I already have 1.0 on my account (and do not own a PS3)?
2) will I never get into EA because of your ridiculous region-coded 20-digit codes?

EDIT: Also, thank you for not being up to standards in the 21st century... A Cali number (that is damn near impossible to find) that OFTEN gives a busy tone when attempting to call.

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Originally Posted by Envision

Well, if your account wasn't registered with the early access code, you wouldn't be seeing that at all. (It would tell you inactive account etc) just like it did for people who didn't have access to the beta.

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Yes but who's to say the Beta subscription doesn't have an influence on the launcher still?

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Originally Posted by SomeFatGalka

Yes but who's to say the Beta subscription doesn't have an influence on the launcher still?

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Before we could enter the codes, all we got was a yellow exclamation mark saying it was under maintainence.

This question is regarding the PS3 version, I had a concern while applying the Early Access to my account:

After reading all of the user agreements, I was taken to a window where it asked me to confirm which options I wished to add to my account, it looked something like this: "Option: Haribehrt Langdale, FINAL FANTASY XIV EARLY ACCESS PS3, Mog Cap, Cait Sith Minion"

The first option, Haribehrt Langdale, is the character I used during P4 when the 3102 bug happened for me. He's on a Japanese server(Typhoon, I believe), lvl 1, and was only logged in for 30 minutes, at most. I'm worried since this was the only character listed, and I was unable to switch to my main character(Naelo Saiph, on the Gilgamesh server) when applying the EA code, that this will be the only character I'm able to play during EA.

Can anyone confirm(preferably with an official source, but any confirmation is welcome) that I'll be able to select my main, Naelo Saiph when attempting to play on Saturday? I thought I had deleted Haribehrt Langdale, but apparently I hadn't. I'd hate to be stuck on a Japanese server, when all my friends are on Gilgamesh.

Any help, or advice would be greatly appreciated. Thank you.

Question guys.
I got my 12 digit PS3 code from the preorder website.
Now the issue I have is my main PSN account is US based. However because I am currently living in Australia my preorder code is for EU. The 12 digit PSN code won't enter on my main US PSN account. But I do have a sub account for Australian content (DLC for games bought here, etc.)
If I apply the preorder code to my AU account, will that stuff anything up with me playing the game on my US account?

Thanks!

Hi, I made my account when I was living in the UK (now in US) and when I now try to put my 20 digit NA code in, it tells me my region is inapplicable for this code. I have tried changing everything I can to US and US English, but when I go back to the SE Account Management screen it still says I am in Europe.
It would also be fine if they would just send me a code for EU as I can still play on the NA servers with my friends.
I don't really know what to do...

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Originally Posted by Naelo

This question is regarding the PS3 version, I had a concern while applying the Early Access to my account:

After reading all of the user agreements, I was taken to a window where it asked me to confirm which options I wished to add to my account, it looked something like this: "Option: Haribehrt Langdale, FINAL FANTASY XIV EARLY ACCESS PS3, Mog Cap, Cait Sith Minion"

The first option, Haribehrt Langdale, is the character I used during P4 when the 3102 bug happened for me. He's on a Japanese server(Typhoon, I believe), lvl 1, and was only logged in for 30 minutes, at most. I'm worried since this was the only character listed, and I was unable to switch to my main character(Naelo Saiph, on the Gilgamesh server) when applying the EA code, that this will be the only character I'm able to play during EA.

Can anyone confirm(preferably with an official source, but any confirmation is welcome) that I'll be able to select my main, Naelo Saiph when attempting to play on Saturday? I thought I had deleted Haribehrt Langdale, but apparently I hadn't. I'd hate to be stuck on a Japanese server, when all my friends are on Gilgamesh.

Any help, or advice would be greatly appreciated. Thank you.

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I had the same issue... I just accepted and updated. I will deal with SE later if it comes to it. The fact that these forums register my main account made me feel a little better.

what about Collector's Edition 1.0 players that are non legacy do we not get EA?

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Originally Posted by Ruok15

what about Collector's Edition 1.0 players that are non legacy do we not get EA?

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http://support.na.square-enix.com/fa...la=1&kid=67696

http://support.na.square-enix.com/fa...la=1&kid=68244

Based off these, I would say you must be legacy to get into the early access.

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Originally Posted by Ruok15

what about Collector's Edition 1.0 players that are non legacy do we not get EA?

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I called up gamestop and got a new preorder code due to the ps3 code error and it not being able to be used for pc ea. Used the new code and selected pc this time and got the 20 digit code and activated ea on pc just fine. I'm a non legacy 1.0 CE owner

I am getting the Error 2: Code already in use. I bought the game from Green Man Gaming. I e-mailed GMG and they told me it was a legit code and that SE had to handle it.

What is my best option for fixing this before early access starts?

Ok so I got my early access code, but I am now very confused about which service account to attach it to. I played the open beta using my service account labelled "FFXIV 1" yet now that I have to pick which service account to attach me early access code to, "FFXIV 2" is the one that lists my FFXIV: ARR Collector's Edition... this cannot be good....

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Originally Posted by Envision

http://support.na.square-enix.com/fa...la=1&kid=67696

http://support.na.square-enix.com/fa...la=1&kid=68244

Based off these, I would say you must be legacy to get into the early access.

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If thats the case that kind of pisses me off. Nevermind the fact that i spent extra money on the original Collectors edition. Anyone with a CE should have early access old or new.

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Originally Posted by Myric

I called up gamestop and got a new preorder code due to the ps3 code error and it not being able to be used for pc ea. Used the new code and selected pc this time and got the 20 digit code and activated ea on pc just fine. I'm a non legacy 1.0 CE owner

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Did you rebuy the game though?

This is whats going on
The point that most people are making is that, this isn't occuring even after we link the accounts. I've launched the PS3 version, gone through the whole linking process, watched as the mog cap and cait sith minion was manually added to my 1.0 service account that included the Windows version, the windows beta, and the PS3 beta, and yet I still can only log into the Ps3 version and not the PC version. Using the same credentials for each version, I get a completely different message(wait until EA or no active service account).


A MONTH AGO:

player asked:
Let's say I bought the old game, and never received Legacy status. If I want to get early access on the PC, all I have to do is pre-order a copy of the new version right? If I buy the PS3 version instead, does that mean I have to play on PS3 during the early access period?

MOD hvinire responded:

As long as you pre-order, the PS3 version can be linked to your pre-existing FFXIV account to play early on the PC version.

This will also allow you to play on either the PS3 or PC with the same service account. However, you won't be able to log in with both at the same time. As long as this isn't a problem, you should be fine purchasing the PS3 version.

Source


this is why i bought ps3 ea so i could play my 1.0 on pc at ea

MAKE IT HAPPEN SE
your mod said so.

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Originally Posted by Ruok15

Did you rebuy the game though?

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no...I still have the same ps3 preorder. he just gave me a new preorder code over the phone when he looked my name up and saw I had an active preorder.

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Originally Posted by Myric

no...I still have the same ps3 preorder. he just gave me a new preorder code over the phone when he looked my name up and saw I had an active preorder.

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He was curious because he bought the 1.0 Collector's edition. He thought you were able to get a code without purchasing the game (a second time).

Anyone know information about pre-order items are they for all characters you have? Cause for me and noticed from other posts that when trying to link PS3 to your account it only list one character even if have more then one character.

So if you didn't register your early access code the launcher does indeed say not an active service account?

Is there any confirmation on this?

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Originally Posted by LebronJames

So if you didn't register your early access code the launcher does indeed say not an active service account?

Is there any confirmation on this?

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It's a collection of responses. People who are having trouble inputting their registeration codes are getting this error.
People who have recieved confirmations on entering their codes successfully, are reciving the unclickable play button (just like in the beta access)

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Originally Posted by Envision

He was curious because he bought the 1.0 Collector's edition. He thought you were able to get a code without purchasing the game (a second time).

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Oh, sounded like he was asking if I bought a second preorder. I'm a 1.0 Collector's edition owner and preorded the normal ps3 version abouit a month ago since it was stated that you would need the ps3 version to get early access with 1.0 non legacy accounts. I was one of the many that got an european early access code that showed up invalid when I tried to enter it in the playstation store. Called gamestop today and explained the error and he gave me a new code that I registered for PC this time instead of Ps3. Now my early access is good to go on PC. Hope that clears all that up.

I just want two know when they are going to fix this EU code mess. I'm on PS3 and took me forever when they messed up last week to download the game and such. i don't feel like a repeat of last weekend.

I purchased my CE from the SE store and from what I'm gathering from the insane amount of posts all over the place NA SE purchasers have not received codes yet, correct?

I received a serial number when I ordered and tried that but I get "Invalid Code" :mad:

I remember why I was turned off by FF before and it wasn't the game. SE account management is totally confusing as all get out.

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Originally Posted by NarcissitInChains

I purchased my CE from the SE store and from what I'm gathering from the insane amount of posts all over the place NA SE purchasers have not received codes yet, correct?

I received a serial number when I ordered and tried that but I get "Invalid Code" :mad:

I remember why I was turned off by FF before and it wasn't the game. SE account management is totally confusing as all get out.

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No wrong. Only the EU SE store people had / have delays getting codes.

I have an EU code (PC). I'm in need of an NA code (PC), if anyone is interested in trading send a message on these forums or email me @ dvanmeter.ify@gmail.com.

If you are stuck with the wrong region preorder code, just find someone to swap with. A friend of mine did this and it's all sorted. SE has been completely worthless on this one for the last three days.

Repost from earlier, just to see if anyone else has any info.

Question guys.
I got my 12 digit PS3 code from the preorder website.
Now the issue I have is my main PSN account is US based. However because I am currently living in Australia my preorder code is for EU. The 12 digit PSN code won't enter on my main US PSN account. But I do have a sub account for Australian content (DLC for games bought here, etc.)
If I apply the preorder code to my AU account, will that stuff anything up with me playing the game on my US account?

Basically, if I enter the preorder code on my AU PSN account, will I get all the bonus' on my account and be able to log in and play on my main US PSN account.

Thanks!

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Originally Posted by HomeFry

I bought two physical CE copies of FFXIV:ARR back in late May, one for myself and the other for my brother. The purchase was made from the Square store as a single order, and the confirmation email included two preorder registration codes. I took the first, my brother the second. We have separate user accounts on SE's site, each with its own email address.

Although it took a while, he was eventually successful in registering his preorder code, receiving the 20-character early-access code, and redeeming that, and when he logs into the launcher it shows the "gotta wait for EA to start" message.

Ever since, when I try to register my code I'm getting error 2 (code already used) for a large number of retries, then it's back to error 3. Brother is showing two copies of ARR in the "registered games" section of his profile on na.square-enix.com. I don't have any mention of ARR in my profile, and when I log into the launcher it unsurprisingly shows that I need to register an early-access code before I can continue (to the "wait for EA" screen).

I started a ticket on the issue and am in a queue for live chat, but if I can correct the problem I'll close it and get out of everyone's way. Aside from just waiting and retrying, does anyone have any suggestions?

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I'm HF's brother, and it took almost two hours of waiting for livechat - twice - to get it resolved. The first time was about 100 minutes of wait only to see "no agents are available - please try again later." The second finally resulted in contact, and after confirming the issue and br providing credentials to prove he's him, the TSR was able to issue a replacement early-access code. He should be good to go for EA on Saturday.

I have 1 EU psn code and 1 EU 18 digit code and I need 1 NA PC code.

Ok, now I can't even log in. I go to login and try to put my code in again, and it takes me to an Almost done page and asks for a nick, but I already have one.

So now my account nick is SilverMoon90000 instead of SilverMoon9000. Arrgh.

I am ... er WAS a diehard fan of Sqaure Enix since FF1 but they have done a lot to abuse that love. Your customer service leaves a lot of bad taste. Aside from the 3012 error that kept me from playing during the entire beta 4, you finally sent my pre order code LATE and IT DOESN'T WORK. Please communicate and be responsible for the problems. Stop creating website directions that lead to the wrong place too...that one is particularly annoying when trying to get help. Would love to see all these problems resolved...before I die of old age. Thanks.

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Originally Posted by kevindargie

Regarding Digital Collectors Edition. I have a code from GreenManGaming and after I registered it, under my games on my Square-Enix account it is showing up as a Regular Edition of FFXIV ARR. Does this also show up the same for everyone else?

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Originally Posted by zetayuri

It should, from what i heard you should be sent another code closer to launch with the CE bonus attached to it.

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Is there a source for this? I have the same problem as kevindargie. My other friend said that the CE items showed up on the list after entering the 20 digit code.

I went to The preorder.na.finalfantasy.com logged in then typed the code on my reciept clicked for ps3.. BOOM error 1 there is a problem with ur code.. Tryed a few more times, BOOM ERROR 3 There was a probelm. Please try again later. Can somone pelase help me im like freaking out i didnt spend the extra money to not get my features nor a day late ;(.. when i went to ps store i hit redeem code like i asume im suppose to do then try to type in the code on my reciept from game stop and it stopped 4 letters/numbers off of being the full code off my reciept

Ps back to error 1 now smh can somone please help me im freaking out and dont know what to do