Help! Can't find Dawntrail pre-order in Online Store or Mog Station

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Originally Posted by Souljacker

I'm still trying to just order the thing. Finally got logged into the store, but I keep getting address error messages. Doesn't make sense. It's a standard US address.

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I got that error too: it might be because the system that verifies the address gets swamped and fails to respond at all, which the ordering process considers an error in the address. I just kept continuing the process without changing the address and on the fourth try it worked. Good luck.

My spouse and my experience was:

• Placed four orders (one at a time) using guest account, with different email address for each order. Only one order encountered the problem described above.
• Three orders went through to the end, one was approved but then declined (the charge appeared on the CC as "pending" but was removed this morning -- no idea why it was declined)
• Code was emailed to us about 8 hours after ordering. Entered it at the Mog Station almost immediately.
• No items were received until we went to a Post Moogle and requested our reward. Then items were sent to us within a minute, and all the alts on each account were also sent the items.

Update: just ordered the fourth copy, using same procedure as before. Process was smooth and error free. Waiting for codes now.
Update: codes arrived literally one minute after order receipt.
Update: entered codes into Mog Station, then went to Post Moogle and requested reward. It arrived within seconds. :)

Quote:

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Originally Posted by Bun_Vivant

I got that error too: it might be because the system that verifies the address gets swamped and fails to respond at all, which the ordering process considers an error in the address. I just kept continuing the process without changing the address and on the fourth try it worked. Good luck.

My spouse and my experience was:

• Placed four orders (one at a time) using guest account, with different email address for each order. Only one order encountered the problem described above.
• Three orders went through to the end, one was approved but then declined (the charge appeared on the CC as "pending" but was removed this morning -- no idea why it was declined)
• Code was emailed to us about 8 hours after ordering. Entered it at the Mog Station almost immediately.
• No items were received until we went to a Post Moogle and requested our reward. Then items were sent to us within a minute, and all the alts on each account were also sent the items.

Update: just ordered the fourth copy, using same procedure as before. Process was smooth and error free. Waiting for codes now.
Update: codes arrived literally one minute after order receipt.
Update: entered codes into Mog Station, then went to Post Moogle and requested reward. It arrived within seconds. :)

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I got my code to put in the early access for getting the items and put it in the mog station.
but on the store it says "Your code isn't available yet. We'll send you an email when it's ready." on the store.
I'm guessing that's something we get later on for the second code for the game later on?

Quote:

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Originally Posted by Souljacker

I'm still trying to just order the thing. Finally got logged into the store, but I keep getting address error messages. Doesn't make sense. It's a standard US address.

This process is exhausting. I've never had such a problem trying to give a company my money.

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Anyone having this problem? Its been 3 days and i still have this address error. Customer support is of no help.

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Originally Posted by Darkstride

However, you can log into the Square Enix Store using your SE Account credentials (linked to XIV). In this case, it will send the pre-order to the email associated with your account.

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If you use this method, just double-check the email shown once you get to the purchase screen. Mine showed a completely different email, one that hasn't been used in 5+ years. I have no idea why or how it pulled the email as it's not shown anywhere on my account (I am working with SE support and even they confirmed this). There was no way to change this in the system, and so my confirmation email was sent to that (wrong) address. Oddly enough, the email with the bonus codes WAS sent to the correct email. ¯\_(ツ)_/¯

Anyhoo, thought it was worth mentioning as I can see people just skimming over that line and not thinking much of it, and next thing they know they have no confirmation email.