Request for information: ISPs and P2P throttling

- Comcast
- U.S.A.
- All the time
- No ref #, but I'm sure it's them. Internet connection dies when running FFXIV, and is absolutely fine when closed. It was fine during beta...

- Name of ISP: Time Warner Cable (Turbo Package)
- Country of Residence: USA
- When does the problem occur: Well firstly my issue is that I get not only 1017 but now 90000 after it was said to have been fixed on the 1st, and is reported as being fixed under Technical Support. It occurs... all day today and yesterday from the 1st now to the 2nd... I can spam, occasionally hop in-game if I'm lucky, and then not even 10mins later I get the 90000 error.

I don't think it's my ISP. At all - because my fiance plays and has had NO 90000 errors. I have been steadily getting disconnected since .. forever.

@Aethingie: Perhaps the original post could be edited to describe the exact nature of the throttling issue (very severe lag / freeze up when talking to NPCs, attack damage taking several seconds to a minute to apply, player characters moving in unison very fast then coming to a halt repeatedly (rubber banding).

It seems many have misinterpreted the error 1017 and 90000 to be related to the ISP throttling issues. Really keen to see this resolved as each evening I can log in but I'm unable to play due to throttling / lag. Would be great if we can focus on the ISP throttling issue here only as the 1017 and 90000 issues have already been addressed publicly by Yoshi-P.

EDIT: no offense to any who are posting about the log in errors here. It's just a separate issue (and in fact a far lesser one for those experiencing ISP throttling) so please check the following posts which explain the proposed resolution of those issues which should start taking effect next week:

http://forum.square-enix.com/ffxiv/threads/73680-Further-Details-on-Access-Restrictions?p=1111872#post1111872

http://forum.square-enix.com/ffxiv/threads/76132-Login-Issue-Update?p=1132817#post1132817

It's been a while since we've heard from someone at Tech Support about this.

I just wanted to know if we can get an update on the ISP P2P throttling issue?

Quote:

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Originally Posted by PugCondoin

It's been a while since we've heard from someone at Tech Support about this.

I just wanted to know if we can get an update on the ISP P2P throttling issue?

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Yes I've been checking this thread very often lol! I understand if it takes time to get an update, but any indication that the issue is still being looked into is always reassuring :)

ISP: Qualitynet
Country: Kuwait
Occurance: All the time.

This is the lamest thread I have seen. So no SE is trying to blame your isp? Shame on your SE. Fix the problem. Don't try to blame it on others.

Personally, I think that these misunderstandings wouldn't happen as much if people read the thread linked to the first post.

to be honest, I don't think editing the OP at this stage will make any difference, we're on page 18 now, I somehow don't think too many people are going to trouble themselves with even reading the OP and just assume that it's an attempt at diversion.

I'm not expecting anybody to get themselves up to date with what this thread is about, but for those that do wish to research the point, take a look at this thread

Cox Communications
Wichita, KS
Almost Always

ISP: Suddenlink
Country: U.S.A
Occurrence: All the time.

ISP: Unitymedia
Country: Germany
When: Occasionally, e.g. right now: 02. Sep. 2013, 07:20 PM CEST (UTC+2)

Right now the game client cannot retrieve the character list. But when I connect to the internet with a VPN service (i.e. kepard.com), then it is loading my character fine. This seems like a routing or throttling problem as well with my ISP.

Checked with Comcast, no help there. Was able to log in for a very limited time last night. Once again, same errors. Was able to see NA servers, but not able to log in even after getting into queue. Comcast Tier 1 support sucks. I haven't talked to one yet that actually knows how a computer or a network works... Sad when IT is what I do for a living. I explained about the possible P2P issues, that the may be mistaking the game with P2P and their statement was that Comcast doesn't allow p2p. As I tend to say, stupid people unite, stand in one spot on the map, and prepare for the barrage of artillery to put them out of our misery.

No message about NA/EU servers being down from SE either, yet I can't seem to get on the servers. Again.....

ISP : BT
Country : UK
When :Roughly 7pm GMT

ISP: Teletu\Vodafone
Country: Italy
When: Almost always

ISP : BT
Country : UK
When :Roughly 7pm - 11pm GMT

ISP: BT
Country: UK
When: Last two nights roughtly after 7pm BST

Name of ISP : BT
Country : UK
Time : Weekdays 7pm -11pm

- Name of ISP: Orange
- Country of Residence: France
- When does the problem occur (always, only during specific times?) : Mostly 17h-23h
- Reference number from your ISP, if you raised this matter with them : ---

BT
UK
Virtually all the time :(

- Nme of ISP:Time Warner
- Country of Residence: USA
- When does the problem occur (always, only during specific times?): Intermittently, about every 10-20 minutes
- Reference number from your ISP, if you raised this matter with them: I have it and I'm not sharing it to protect my privacy

- Name of ISP: Comcast
- Country of Residence: USA
- When does the problem occur (always, only during specific times?): Always. Hourly and random disconnections, random lag spikes, occasional rubber-banding.

- Nme of ISP:Time Warner
- Country of Residence: USA
- When does the problem occur: Intermittently, about every 10-20 minutes

- SHENTEL SERVICE COMPANY
-USA
- Lately non stop no matter what time of day it is.
-

- Name of ISP: CenturyLink
- Country of Residence: Missouri, USA
- When does the problem occur (always, only during specific times?) The problem always occurs during 8pm to about 5-6am every night I've played since phase 3 beta. It always kicks me out with error 90000
- Reference number from your ISP, if you raised this matter with them: i have not contacted them about this yet but here is there number in-case you need it 1-866-314-4148

Comcast
Connecticut, USA
The problem occurs 24/7 for the last three days. Currently unable to get a NA world list, Japanese servers can be connected to.
Ever since the last time I logged in I have been logged in continuously until this happened.
I contacted Comcast and they are unaware of any issues connected to the game or to my service.

UPDATE: Completely uninstalling my McAfee antivirus allowed me to get a world list immediately on reboot. I had turned the firewall off previously but that was not enough. Now that I uninstalled it completely I can get into the world list chacter selection screen immediately! woohoo

ISP name: KPN
country: Netherlands
time: all the time! Only since the last 3 days though

- Videotron
- Canada
- Always (started on September 1st 2AM EST)

Quote:

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Originally Posted by Dutchbeard

ISP name: KPN
country: Netherlands
time: all the time! Only since the last 3 days though

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ISP: KPN
Country: Netherlands
Time: Started yesterday suddenly. No problem before that. Constantly happening now.

- NTT West Japan OCN Hikari Premium
- Japan
- Have only been able to test after 6pm, but at least from 6pm to 12am JST
- They say it's not on their end and aren't being helpful

- Videotron
- Canada
- Always (started on September 1st 2AM EST)

RCN
United States Pennsylvania
Always (since sept 1)

- Name of ISP: BT (Unlimited Infinity Option 2)
- Country: United Kingdom
- When does the problem occur: 19:00 to 00:00 GMT, always consistently during this time.

- Name of ISP -Videotron cable
- Country of Residence - Quebec Canada
- When does the problem occur (always, only during specific times?) - started yesterday, never had a problem since open beta always
- Reference number from your ISP, if you raised this matter with them - called tech up, explained and tested everything, all if fine. SE changed somthing yesterday that's causing this, their response

- Name of ISP: Yahoo BB (Hikari fiber)
- Country of Residence: Tokyo, Japan
I'm having big lag spikes every 10/15 seconds since yesterday.

ISP - LeoNet
Country - Nakatsugawa, Japan

Same issue as everyone else. Played since Beta 3 no problems, game ran perfectly not even a little lag or connection issue. Starting Monday (Sept. 2nd) I haven't been able to do anything in-game without my connection dropping to 0 sending/receiving every 10-30 seconds for 10-15 seconds. If it doesn't connect back I get booted with a 90000 error. Please fix this issue with maintenance on Wednesday.

BT
UK
Around 1800 - 0000

The instance server works relatively fine (I'm assuming because there's no other players and bandwidth usage is considerably lower in there) but as soon as I'm back on Ragnarok it's back to being pretty much unplayable.

Have phoned their customer support but none of them appear to know a single thing about how the internet works.

Perhaps SE will have better luck convincing BT that it's a video game, not a torrent site, and taking XIV off their p2p throttle list (which would probably take one of their technicians all of 30 seconds) is probably preferable to forcing maybe thousands of people to upgrade their contract or switch ISP altogether.

BT
Infinity broadband
UK
evenings usually 7pm - midnight

Absolutely unplayable - basically clicking on an NPC freezes you in place and takes between 1min and 5 min to respond.
Cant participate in FATEs or even play in populated areas as the latency means any action I take does not get a response for c.10 - 30 seconds if at all.

Around these times the latency is absolutely fine.

- Name of ISP: RCN
- Country of Residence: Pennsylvania, United States
- When does the problem occur (always, only during specific times?): 5-10 minutes after being able to log in, will get disconnected from a 90k error. Been happening consistently since September 1st.

- Name of ISP: GLBB/NTT
- Japan, Okinawa, Chatan-cho
- When does the problem occur always, started roughly 1730 Japan standard time on 2 Sep 2013.

- Name of ISP - BT
- Country of Residence - UK
- When does the problem occur (always, only during specific times?) - Every night. We have a good connection and have no problems playing at other times of the day or using other Internet services.
- Reference number from your ISP, if you raised this matter with them - N/A