Error 401 and 601 CE Upgrade

UltimatePlay server is back up, but by the time i got to the "pay" part, the SE page went down for maintenance again...

Adding my voice to the 601/401 club. First time I've ever seen a company ignore fans telling them to 'shut up and take my money!' It makes me sad that my first post on the official forums is... this. Especially considering how much I've enjoyed the game itself, when I've gotten to play it.

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Originally Posted by AmmaUltman

UltimatePlay server is back up, but by the time i got to the "pay" part, the SE page went down for maintenance again...

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Just getting a lot of freezing and more 401 errors.

still getting error 601 :/

9am call, lets see

lol lets see if they even answer

http://img818.imageshack.us/img818/1246/fcrg.jpg

Im speaking with a REP right now, and is looking at this forum post.
I don't think they were aware of it until now, hopefully he can help out.

Seriously no response on this? I don't care how long its been, We're TRYING TO GIVE YOU MONEY!!! Some of us even $80! Take it! Give us a response! Anything!!!

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Originally Posted by Wlt

http://img818.imageshack.us/img818/1246/fcrg.jpg

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thats funny, I had my payment info already in, since I registered the game early access, someone at SE forgot it was there >.>

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Originally Posted by Bloodwolfe

thats funny, I had my payment info already in, since I registered the game early access, someone at SE forgot it was there >.>

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Had my payment info in too and it failed. :/

Edit: Just tried again and still getting 601 on a card I know works cause I just bought items from Amazon.

I'm having the same issue. I'm using the same credit card which I have (successfully!) used to pay for Final Fantasy XI, so I don't see why there's a problem.

Who knows. I had purchased early access and that went through no problem. I used to be able to pay for FFXI without a lot of issues. This is the first time I've had real issues with SE. Even my husband said to me "Wow honey.. usually I'm the one that has these kinds of problems with games." X_x I think my luck came to an end. Insult to injury.. I watched him get his vet rewards and now I'm even more disappointed in SE for their lack to provide customer service and a decent accounting/billing department.

Just putting my name in here. Currently on hold with the call center since they opened at noon est. Hope someone picks up soon and can figure this out. Cant play till they take my money !!!

401, 601, you name it, I got it.

I'm a Legacy member, v1.0 CE, yada, yada, yada...

Honestly, the lag so far was crippling for me. Nigh on a deal breaker. All I wanted was to give them a chance. They said no. You didn't pay, you can't play. I said, alright listen, I knew you back when we all called you Squaresoft (those were the days), so I'm going to give you a chance. Here, take my $30 and ask no questions. They said no. I said ok, how about 3000 crysta? They offered me the 601 error and just stared at me blankly. And that's where I am now. Sitting at a table across of SquareEnix just staring blankly into space. I'm really starting to feel like the only way for me to end this is to get up from this table and walk away. Maybe I'll just do something else, SquareEnix. Is that what you're hinting at?

This is like a horrible break up where people won't just say what they mean and it drags on and on, forever and ever. Are we through Square? Is that it? Just tell me flat. I can take it. But quit jerking me around.

http://i.imgflip.com/3obg1.jpg

Yep, in the same exact boat.. hurrah for error 601.. tried to do live chat and what happens 'no more agents available, please try again later' i try again right away ' You are currently number 23 in the queue' dah hell SE -_-

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

Logged on this morning to find that not only did my active service renewal just... stop for some odd reason but they basically told me to take a hike when i tried to add in 3 other types of payment. it's comforting to see that im not singled out though disturbing that there are SO many and yet no response to this issue

Your lucky. Atleast you dont have to listen to the same repeated crap over and over. The least they could do is play some music while your on hold with phone support jeez !

Quote:

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Originally Posted by AmmaUltman

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

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Funny how ATON of people are having the SAME issue but its your fault..... stop breaking SE you big ol meany!

Quote:

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Originally Posted by AmmaUltman

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

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I really despise call centers. Not because of the people but because of the disconnect and generic response that call center reps are trained to give. SE really dropped the ball if we're going to have to wait 24h for a card to unlock because their system is faulty.

Quote:

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Originally Posted by AmmaUltman

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

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Making sure you realize the predicament you're in SE. This customer service is absolutely unacceptable in every meaning of the word. I am an 8 year FF XI subscriber and am trying to give you $80 today so I can play your new game. If this isn't fixed within a day or two and you treat me like this, you're losing out on a very loyal subscriber. I highly doubt I'm alone on this. people are getting fed up with this stuff and you are doing nothing to fix it. (Talking about fixing your customer service, not the errors.)

i started to realize that i have an addiction problem, thanks SE :<<

love you though...

I think Squeenix managed to answer the question of whether I'd be subbing or not by not letting me.

Guess the money that was going toward the 180 day sub will now go toward Thai food. :D Thanks SE.

ya it is getting very frustrating not being able to pay so I can play Error code:601 boss sucks

Is there even a post about this on the Lodestone? I haven't even seen them address this issue or "recognize" it for that matter.

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Originally Posted by Ezerath

ya it is getting very frustrating not being able to pay so I can play Error code:601 boss sucks

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If you're not even in game can you really "fight" the 601 Boss? ...

Quote:

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Originally Posted by MissEliseth

Is there even a post about this on the Lodestone? I haven't even seen them address this issue or "recognize" it for that matter.

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You won't. They're not going to admit its them and then the issue will magically "disappear" and it will be gone just like that. Been through too many things like this to know how these companies role. For those of us who remember though, it gives you something to chuckle about when people claim this company or that company really pay attention to their customers.

On the phone with them now, see what they say

This is such a joke. I quit FFXI after 10 years because of their customer service. I thought losing most of their money would have taught them to be better. I really like YoshiP's attitude, but clearly they have learned nothing.
SE customer service has a history of blaming the player and never taking the blame they clearly deserve. See how well your game does when you won't take their money. At least if you go bankrupt you cant make any more FFXIII games.

Quote:

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Originally Posted by Bloodwolfe

On the phone with them now, see what they say

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Let us know! Inquiring minds and all...

Quote:

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Originally Posted by MissEliseth

Is there even a post about this on the Lodestone? I haven't even seen them address this issue or "recognize" it for that matter.

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No, and I am not certain you will, surprised nothing came on on the japanese side yet, you would think people that were 1.0 vets that live in japan would of gotten SE to move on this issue.

Sadly its like what? 1 am or something like that in japan, so don't expect SE to say or do anything for another 8-10 hours at most if they do anything at all. /sigh

saw an answer from SE when you look in the dev tracker, but in French.
i put it in google translate:

Hello everyone,

If you have 601 or 401 errors, please please contact the Assistance Centre and select the category Billing and Payment subcategory.

So that our agents help you in the most efficient manner possible, please kindly provide the following information with your request:

• The error code you encountered
• Your login Square Enix Account
• The selected payment method
• The type of card used
• The country of origin of the card
• The name of the bank from the map
• The number of times you tried to process the payment after receiving the initial error message

Quote:

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Originally Posted by Vince

saw an answer from SE when you look in the dev tracker, but in French.
i put it in google translate:

Hello everyone,

If you have 601 or 401 errors, please please contact the Assistance Centre and select the category Billing and Payment subcategory.

So that our agents help you in the most efficient manner possible, please kindly provide the following information with your request:

• The error code you encountered
• Your login Square Enix Account
• The selected payment method
• The type of card used
• The country of origin of the card
• The name of the bank from the map
• The number of times you tried to process the payment after receiving the initial error message

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Now theyre going to get overloaded and its going to take days v.v I'm so tempted to be done with this

just now 2 from my friends back to play aion and say stay where you ar ; ; in ffxiv this is just the start for long bad support>>>>
and tell me see if anyone need account :(
i lose 2 good friends help me and have fun playing ffxiv i make them come here but gahhhhhhhhh
how long this is going to take >< SE support
all this years and nothing new at ALL

Quote:

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Originally Posted by AmmaUltman

Hold was short.
Rep Asked me what time it was where I was. (1pm, which is why i have had time to research and call all other services involved who have 24h support (paypal, bank, globalcollect, etc)
Rep Asked me what browser. (i tried with all 3)
Rep Told me to try different cards, as 401 denotes trying to use the same card too many times. (already tried multiple cards)
*back on hold.
Told me that it has to do with being outside of US. (I have VPN'd into USA and tried with no avail)
Rep said because I tried so many times, the card was flagged as suspicious, so now I must buy Crysta (No problem, except SE is not applying my payment for crysta through Ultimateplay, so I made him aware this was not the issue, I tried UP with paypal, direct visas, amex, mastercard)
*back on hold (getting irritated that I am being told it is only on my end, working on trying ultimate play again for crysta in the background on firefox instead of chrome for thoroughness)
Being told that everytime you try again after being flagged 401 it adds an additional 24h hold on the account, so I probably have 20-30 days worth of tries being locked out.
The only option I have is to have someone buy an UltimatePlay Game card, and have them give me the numbers...but I can't input that number anywhere.
They are trying to rush me off the phone due to high call volumes. There is no department that handles "unflagging" the account, that it is done automatically.
I told them I have no option for a game card information to even put in, assuming i get someone to find one of those cards.
UltimatePlay is rejecting everything too, even my paypal. Maybe my bank isi blocking it now that I have tried so many times again?
Either way, call was unhelpful in the end, nothing was fixed. 36minutes WHOOOOSHHH

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Yikes, this is not encouraging! I'm still on hold, 1 hour and counting...

Got through with phone support.
Your in the states...perfect
You played xi with same CC should be np with your bank...perfect
Went over my account...perfect

Did they take my money? Sure didnt.

Got told Im probably locked out now and need to wait 24 hours or try crysta which is giving me 401 error.

oh gawd, i wants to play

Anyone else cleaning house, doing laundry, watching TV, or doing -anything- else not to think about how depressing this is? I've probably posted the most I've ever posted in one day on Facebook just to not think about how very disappointed in Square Enix I am.

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just now 2 from my friends back to play aion

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I'm about to join them. This is ridiculous. You never see any F2P games have this many problems when it comes to taking your money in their online shops. Maybe SE should take a page out of their book.