Early Access code - Wrong Region

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Originally Posted by kazin

I was in the same boat as everyone here this morning. I tried all the suggestions: re-redeeming, setting language, filling out profile, etc.

My suggestion (it worked for me!), although it's a painful one, is:
1) Open support ticket at support.na.square-enix.com.
** Provide your 6-3-6-3 code and your broken 20 digit code
2) Call US support center 1-858-790-7529 (during business hours!!)
3) WAIT! I was on hold for just under THREE (3) hours!
4) Give the tech who answers your ticket number, calmly and politely explain the problem, and answer any questions they have.
** I was asked where I preordered from, what URL the retailer told me to redeem at, what my 6-3-6-3 code was, what my incorrect region 20 digit code was, etc.
5) Tech will give you a new code (hopefully?) and wait on the phone while you enter it
6) Say "thank you!" and hang up; then relax until Saturday!

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u realize their number is NOT toll free right? so that will do nothing but run up your phone bill just for them to tell you that they can't give you anything.

From the page where they give you the 20 digit code:
"Input this code, when prompted, after logging in to the game for the first time.
Alternatively, please go here to redeem the code."

But if we dont have an active account (because we cant input the code), then how would you expect us to login first then input the code?

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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Has anyone successfully gotten a new (correct)code by cancelling and re-ordering?

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Originally Posted by Trombe

I just came across this. Has anyone given this a try?
I want to try it myself but I'm stuck at work for another few hours D:

http://www.gamefaqs.com/boards/67805...eborn/66461086

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I wonder if that would work with EU. Make a EU PSN account, redeem the code and hope it works with your NA account. I would think it wouldn't since dlc is always region locked but it's worth a shot.

Hello all,

I too am having a Wrong Region issue - I'm an old 1.0 PC Owner with only 2 months played time (so i'm not legacy)... I decided to pre-order the PC version to gain Early Access, in-game loot, and help support FFXIV... I do not own a PS3, so pre-ordering that version was not an option...

After receiving my pre-order code, I rushed to input it on the website - I was met with many error 3s... I've since beaten the error 3 and was given an RAAE code, only I'm NA - So I need an RAAU...

So now I'm left with 2 questions after looking on the internet far and wide for a fix...

1) even if I was to get an RAAU code, would I be able to register for EA since they're both PC accounts?
2) how the hell am I supposed to get an RAAU code instead of my RAAE? I've attempted all the fixes, attempted to contact Square (which is nigh impossible, btw), and everything else under the sun...

This is beyond disheartening... I played FFXI for over 7 years and would have played FFXIV much longer during 1.0 (especially towards the end when Yoshi took over), but I was deployed as a USMC infantry-man during majority of it's stay...

So Square, when are we gonna hear something official to these questions?

If this helps, here's the Square Enix phone number for the United States. The representative was able to assist me.

(858) 790 7529

What about us people that got automatically redirected to the EU website and orded a key through them, are we able to contact support and exchange it for a NA key or what? fuckk!

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Originally Posted by Pythia

If this helps, here's the Square Enix phone number for the United States. The representative was able to assist me.

(858) 790 7529

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Except the majority of the time that number is busy - I was also on hold for upwards of 3+ hours before getting disconnected...

They need to give an official answer about this. A call to SE from where I live would cost more than the game itself.

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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Oh my god THANK YOU! Did this and it worked. You saw read a post on it.

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Originally Posted by seraseth

Has anyone successfully gotten a new (correct)code by cancelling and re-ordering?

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I just did it and it worked. Try it out!

Has anyone tried entering their PSN code now that it's back up?

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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Does that work and how

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Originally Posted by seraseth

Has anyone successfully gotten a new (correct)code by cancelling and re-ordering?

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What have you to loose at this point? Heck if you haven't been billed just reorder before you cancel if your worried and try it.

I have seen people post that this worked for them, for what that's worth.

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Originally Posted by killergerms

Does that work and how

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It works killergerms. If you ordered through the NA SE store, you should have gotten an email with the serial number. Put the order # you received in the email and your account password. Cancel the order, submit reason, go to the NA SE store, re-order the game, receive a new code, and it should be an NA code, and you're set for Early Access.

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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Doesn't help for those who bought physical CE's since they are sold out now :<

Not an option for me because I'm getting PS3 physical CE copy from Amazon and it's sold out.

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Originally Posted by Trombe

Doesn't help for those who bought physical CE's since they are sold out now :<

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Ouch, no that wouldn't help in that case.

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Originally Posted by Calastir

What have you to loose at this point? Heck if you haven't been billed just reorder before you cancel if your worried and try it.

I have seen people post that this worked for them, for what that's worth.

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Cancelled and re pre-ordered, got an NA code!!

I bought off greenmangaming.com. It was mentioned as the NA version and they confirmed me the code is indeed from NA.

SE is the only one who can help me and others in such case :( May God have mercy on our souls

Unfortunately that doesn't apply to digital versions, since payment has already been taken.

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Originally Posted by Retsugi

Unfortunately that doesn't apply to digital versions, since payment has already been taken.

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Mine's digital, and they didn't charge me yet, was from se's store

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Originally Posted by Danify

It works killergerms. If you ordered through the NA SE store, you should have gotten an email with the serial number. Put the order # you received in the email and your account password. Cancel the order, submit reason, go to the NA SE store, re-order the game, receive a new code, and it should be an NA code, and you're set for Early Access.

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Okay I ujderstand but it says my email is already used....can I use a new email?

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Originally Posted by seraseth

Cancelled and re pre-ordered, got an NA code!!

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Great news. ^^

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Originally Posted by killergerms

Okay I ujderstand but it says my email is already used....can I use a new email?

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It let me order a new copy with my email. Only problem is I messed up my password not realizing it was same as members site, so now it's not letting me log in for several minutes to enter my shiny new NA code :P

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Originally Posted by seraseth

Mine's digital, and they didn't charge me yet, was from se's store

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Yeah mine was from SE's store, money is already taken unfortunately, I'll just keep trying live chat.

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Originally Posted by killergerms

Okay I ujderstand but it says my email is already used....can I use a new email?

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Shouldn't be an problem, killergerms.

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Originally Posted by seraseth

It let me order a new copy with my email. Only problem is I messed up my password not realizing it was same as members site, so now it's not letting me log in for several minutes to enter my shiny new NA code :P

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Could I use my gfs email?

What about us people that accidently got re-directed to purchasing the EU digital version? Can we contact support and get our keys switched?

I was hoping this joke of support would get their crap together and do some proper fixing of the issues that their stupid, convoluted system caused without resorting to re-ordering the game. At least I know to expect sub-par service from them in the future.

Before I go, I got another response from their support about the issue. It was the same response as the one I got yesterday.

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Thank you for contacting the Square Enix Support Center

We apologize for any inconvenience in this matter. The issue regarding the region of registration codes has been resolved. Please retry your code again at the beta registration code page for your proper region.

http://preorder.na.finalfantasyxiv.com

Thanks,

Square Enix Support Center

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Proof positive that they don't even read the detailed information that you include when submitting a support ticket.

I let them have it in the support survey they sent me. That'll show 'em. :rolleyes:

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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Thank you VERY much Calastir. This worked perfectly. It would be nice if Square Enix would post this as a solution for the issue, since I believe there are a LOT of people who are still having issues with registering for Pre Order due to Error Code 2.

(This is a repost from page 17... If anyone knows the answers to one of my two questions, please answer)

Hello all,

I too am having a Wrong Region issue - I'm an old 1.0 PC Owner with only 2 months played time (so i'm not legacy)... I decided to pre-order the PC version to gain Early Access, in-game loot, and help support FFXIV... I do not own a PS3, so pre-ordering that version was not an option...

After receiving my pre-order code, I rushed to input it on the website - I was met with many error 3s... I've since beaten the error 3 and was given an RAAE code, only I'm NA - So I need an RAAU...

So now I'm left with 2 questions after looking on the internet far and wide for a fix...

1) even if I was to get an RAAU code, would I be able to register for EA since they're both PC accounts?
2) how the hell am I supposed to get an RAAU code instead of my RAAE? I've attempted all the fixes, attempted to contact Square (which is nigh impossible, btw), and everything else under the sun...

This is beyond disheartening... I played FFXI for over 7 years and would have played FFXIV much longer during 1.0 (especially towards the end when Yoshi took over), but I was deployed as a USMC infantry-man during majority of it's stay...

So Square, when are we gonna hear something official to these questions?

Registration for FFXIV: A Realm Reborn - Pre-Order Code Windows(R) is complete.


!!!!

I think im gonna cry! finally!!

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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That did it.

Here's my EU codes for the 2 people that got NA codes by accident. :p
RAAE KFSC 8UW9 QLK9 UKH5 (PC)
RAAE 8296 7LPZ QXV3 AU9D (PC)

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Originally Posted by Dyssyd

I was hoping this joke of support would get their crap together and do some proper fixing of the issues that their stupid, convoluted system caused without resorting to re-ordering the game. At least I know to expect sub-par service from them in the future.

Before I go, I got another response from their support about the issue. It was the same response as the one I got yesterday.



Proof positive that they don't even read the detailed information that you include when submitting a support ticket.

I let them have it in the support survey they sent me. That'll show 'em. :rolleyes:

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Oh you haven't seen this
http://forum.square-enix.com/ffxiv/t...41#post1021641

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Originally Posted by Calastir

For peopel who ordered through the NA SE store, you can go to findmyorder.com, pull up your order, and push the big ol cancel button. Then just reorder it and get a new code.

hell you can do this with probably all online retailers since none actually bill you till the game ships.

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Thank you!! You get cookies!

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Originally Posted by Danify

What retailer did you buy it through?

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Sorry about the late reply (I see you already got your problem solved too, sweet) I ordered through gamestop. I believe what the clerk did was cancel my preorder and issue a new one. So I guess that's another one proving the method suggested by Calastir works, on standard copies anyways.
From what I understand, (and I could be completely wrong on this so don't take my word for it) the code we were issued will continue to give the wrong region till SE gets around to fix it. So you can either wait till SE gets around to your particular code and fixes it (at which point you can go back to the preorder site and it will give the right code) or you can get a new one by doing what Calastir previously suggested in this thread which is essentially cancelling then preordering again. Keep in mind that there's no guarantee your new code won't be another of those bad codes going around.
I apologize if I further confused anyone with this post but this was my experience and just as previous posts in this thread helped me maybe this will help someone aswell.

wondered If can pre-order from NA SE store get the code and cancelled it?
while I already pre-ordered from greenmangaming.

Omg it worked I got a raau code!!!! I love you

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Originally Posted by Decaffeinated_Coffee

wondered If can pre-order from NA SE store get the code and cancelled it?
while I already pre-ordered from greenmangaming.

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While shady and I don't support it, you can technically order from any online retailer and get your preorder code and then cancel as they won't bill you until the game ships.