Post questions or problems regarding Early Access and Preorder Codes here

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08-23-2013, 05:27 AM
seraseth

Quote:

Originally Posted by Envision

It wasn't wasted. You have now learned great patience.. However that learning time has been destroyed with their two sentences. I do, however, have cookies I can share.

Oooooo... do I get cookies too? Even though I got a canned answer?
08-23-2013, 05:27 AM
Envision

Quote:

Originally Posted by HomeFry

I bought two physical CE copies of FFXIV:ARR back in late May, one for myself and the other for my brother. The purchase was made from the Square store as a single order, and the confirmation email included two preorder registration codes. I took the first, my brother the second. We have separate user accounts on SE's site, each with its own email address.

Although it took a while, he was eventually successful in registering his preorder code, receiving the 20-character early-access code, and redeeming that, and when he logs into the launcher it shows the "gotta wait for EA to start" message.

Ever since, when I try to register my code I'm getting error 2 (code already used) for a large number of retries, then it's back to error 3. Brother is showing two copies of ARR in the "registered games" section of his profile on na.square-enix.com. I don't have any mention of ARR in my profile, and when I log into the launcher it unsurprisingly shows that I need to register an early-access code before I can continue (to the "wait for EA" screen).

I started a ticket on the issue and am in a queue for live chat, but if I can correct the problem I'll close it and get out of everyone's way. Aside from just waiting and retrying, does anyone have any suggestions?

I had this exact same issue. Unfortunatley I tried everything including contacting Square-Enix. I eventually begged Amazon to let me cancel it and grab a different EA code. Because you got it through SE though you'll have to go through them. X_x - Good Luck

Quote:

Originally Posted by seraseth

Oooooo... do I get cookies too? Even though I got a canned answer?

Sure, I have at least 8 Soft-Baked Pepperidge Farm cookies to hand out. =O
08-23-2013, 05:28 AM
DarkSnowWolf

Quote:

Originally Posted by Envision

It wasn't wasted. You have now learned great patience.. However that learning time has been destroyed with their two sentences. I do, however, have cookies I can share.

Chocolate cookies? =D

Well I kind of wish they at least gave me some "we're working on it" answers rather then just cancelling my request =/
08-23-2013, 05:30 AM
seraseth

Quote:

Originally Posted by DarkSnowWolf

Well I kind of wish they at least gave me some "we're working on it" answers rather then just cancelling my request =/

You can share my "we're working on it" answer :P
08-23-2013, 05:30 AM
seraseth

Quote:

Originally Posted by Envision

Sure, I have at least 8 Soft-Baked Pepperidge Farm cookies to hand out. =O

Mmmmmm.... soft chewy cookies are my favorite
08-23-2013, 05:31 AM
LiteFighter

Live Chat and Customer support is worhtless on this issue, I was on the phone and queing for text chat and either can do ANYTHING, and once they found out they couldn't help me that hung up on me, jerks!!!! I am so pissed right now I may just cancel my pre-order all together.
08-23-2013, 05:31 AM
DarkSnowWolf

Quote:

Originally Posted by seraseth

You can share my "we're working on it" answer :P

Are they even reading the forums ? =/ or just the amount of live chat and e-mail should let them know our demands already?lol
08-23-2013, 05:36 AM
misterrpg

did no one read my post?

PSA: If you got a PS3 EU code and need a NA code customer support said that to keep trying to redeem your codes on PSN because their fix will enable you to redeem your codes on there eventually.
08-23-2013, 05:41 AM
NeverAgain

No early access email yet...

I've browsed through the thread, but can't seem to figure out exactly what's going on. I imagine it's because nobody knows, but I thought I'd ask anyway:

There are still delays getting the emails with the early access codes?

I pre-ordered the PC digital CE download (through SE site). Got the immediate confirmation of purchase and the serial number, registered my email to receive my early access code, etc. Have not receive any word of it yet. I even scoured my junk folder just in case it went there.

Early Access is in 2 days, I am getting antsy~ Should I just wait it out assuming they're working on it, or should I be contacting somebody about this?
08-23-2013, 05:41 AM
seraseth

PC, not ps3 here.
08-23-2013, 05:42 AM
seraseth

Quote:

Originally Posted by NeverAgain

I've browsed through the thread, but can't seem to figure out exactly what's going on. I imagine it's because nobody knows, but I thought I'd ask anyway:

There are still delays getting the emails with the early access codes?

I pre-ordered the PC digital CE download (through SE site). Got the immediate confirmation of purchase and the serial number, registered my email to receive my early access code, etc. Have not receive any word of it yet. I even scoured my junk folder just in case it went there.

Early Access is in 2 days, I am getting antsy~ Should I just wait it out assuming they're working on it, or should I be contacting somebody about this?

I never got that email. Only copies of the wrong EU code.
08-23-2013, 05:44 AM
Envision

Quote:

Originally Posted by misterrpg

did no one read my post?

PSA: If you got a PS3 EU code and need a NA code customer support said that to keep trying to redeem your codes on PSN because their fix will enable you to redeem your codes on there eventually.

Eventually isn't really a good source of time measurement. People are still going to have concerns for their availability in order to play during the early access.
08-23-2013, 05:46 AM
NeverAgain

Quote:

Originally Posted by seraseth

I never got that email. Only copies of the wrong EU code.

I'm confused. You mean EU serial code, or EU early access code? Because so far I have NO early access code at all. I don't even have something I can try to see if it's correct or not.
08-23-2013, 05:47 AM
Gargantos

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??
08-23-2013, 05:48 AM
Envision

Quote:

Originally Posted by Gargantos

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??

It's very strange.. check the launcher. If the launcher states "Please wait for the early access....." you're good to go. If it says "Inactive account" then you know you need to worry and possibly contact them.
08-23-2013, 05:49 AM
seraseth

Quote:

Originally Posted by NeverAgain

I'm confused. You mean EU serial code, or EU early access code? Because so far I have NO early access code at all. I don't even have something I can try to see if it's correct or not.

My original email that told me to sign up for notification gave an 18 digit code. I never got an email saying it was time to use that code, I just went to the na pre-order site and put it in anyway. I got a 20 digit code from that site, but it was EU not NA. Still haven't been able to get a proper NA code.
08-23-2013, 05:50 AM
NeverAgain

Quote:

Originally Posted by Gargantos

I also Pre-Ordered the pc digital Download from SE site , i got my code and all so i registered it on my SE account , it showed FFXIV was registered but now when i log into my SE account , the game isnt registered anymore so am wondering what is going on ??

I can't help you with your problem, but knowing that you got your code and I did not, when we used the same ordering process, is very concerning to me D=
08-23-2013, 06:01 AM
misterrpg

hopefully we get an update in 1 hour.
08-23-2013, 06:20 AM
DarkReed

I have been trying to think about this logically.

I think the reason for no offical word is that the SE offices are closed atm.

Everything we are putting out there now, I think the moderators will make an email up for SE, when then will have to be translated, looked into, translated, then relayed back to the moderators, then updated in the forums.

If I am right, then we will be looking at a good 18 hours response time from SE on this matter.

Hows my logic?
08-23-2013, 06:20 AM
GunnarWolfram

Talked with an Agent finally!

Things I learned:

1. You can only play Early Access on the system your code was created for, even if you own a license for both

2. If you have gotten the ARR CE and do not have the 1.0 CE you will not receive the CE items until you get the code with the physical copy (or a separate code sent on the 27th for those of you who bought the Digital version).
08-23-2013, 06:25 AM
misterrpg

Quote:

Originally Posted by GunnarWolfram

Talked with an Agent finally!

Things I learned:

1. You can only play Early Access on the system your code was created for, even if you own a license for both

2. If you have gotten the ARR CE and do not have the 1.0 CE you will not receive the CE items until you get the code with the physical copy (or a separate code sent on the 27th for those of you who bought the Digital version).

What????? I don't want to play on PS3, only PC. I only got it because I'm a 1.0 player....
08-23-2013, 06:27 AM
Danify

I have an EU code (PC). I'm in need of an NA code (PC), if anyone is interested in trading send a message on these forums or email me @ dvanmeter.ify@gmail.com.
08-23-2013, 06:28 AM
seraseth

Quote:

Originally Posted by GunnarWolfram

Talked with an Agent finally!

Things I learned:

1. You can only play Early Access on the system your code was created for, even if you own a license for both

I forsee a lot of cancelled pre-orders for that, a lot of people ordered ps3 just for the early access...
08-23-2013, 06:34 AM
rsparrowk

Quote:

Originally Posted by Envision

It's very strange.. check the launcher. If the launcher states "Please wait for the early access....." you're good to go. If it says "Inactive account" then you know you need to worry and possibly contact them.

I hope you're right. I got my pre-order codes after I entered my amazon pre-order code but they were EU (I live in NA) Anyways I registered the EU code and my launcher does in fact say Please wait for the early access.
08-23-2013, 06:36 AM
Calastir

Quote:

Originally Posted by seraseth

I forsee a lot of cancelled pre-orders for that, a lot of people ordered ps3 just for the early access...

If you wanted PC early access why didn't you just order PC?
08-23-2013, 06:38 AM
Envision

Quote:

Originally Posted by Calastir

If you wanted PC early access why didn't you just order PC?

1.0 Characters already have the PC Version. So they usually grab the PS3 one for the additional items. (and having an alternate way of playing)
08-23-2013, 06:39 AM
Calastir

Quote:

Originally Posted by Envision

1.0 Characters already have the PC Version. So they usually grab the PS3 one for the additional items. (and having an alternate way of playing)

So this is basically non-legacy players trying to get early access without buying the game again?
08-23-2013, 06:40 AM
aswedishtiger

I honestly think 1.0 players are getting jerked around, I feel for you guys :/ i'd be heated if that happened to me
08-23-2013, 06:40 AM
seraseth

Quote:

Originally Posted by Calastir

If you wanted PC early access why didn't you just order PC?

I did pre-order pc, I dont have a 1.0. I saidI've read a lot of ppl pre-ordering the ps3 so they could get early access on their non legacy 1.0
08-23-2013, 06:42 AM
mondadon

First preorder code i got was invalid.....PERIOD

So after taking forever to get through to Square Enix I finally talk to customer support long enough for them to tell me my code was invalid and I should go to gamestop and get a new one. So I did. Redeemed the registration code and got new early access code. Go to put it in my Ps3 then got error code. Stating that ps3 has locked up for trying to put my other early access code in too many times :mad: Now I have to wait 24 hours for unlock to just try and see if the code I got actually works. This has been the biggest trouble I have ever had with any game I have ever played. So hence to say, if the shit don't work tomorrow evening, then I give up for the early release and just take it as a loss. Its not worth stressing out over......but it is very aggravating....
08-23-2013, 06:48 AM
DarkReed

Quote:

Originally Posted by Calastir

If you wanted PC early access why didn't you just order PC?

From my understanding, you can't have the same type of code twice on the same service account. For a 1.0 non CE PC player, the only option was to buy a CE PC ARR for early access.
08-23-2013, 06:50 AM
Sixteen

Has anyone gotten a second 20 digit code in an email after registering? I entered my 18 digit code yesterday and then the 20 digit code that was given on the next page. Then today I get an email with a different 20 digit code, even though my game already shows up properly registered. Trying to enter the second 20 digit code I get Code Invalid error.
08-23-2013, 06:51 AM
Envision

Quote:

Originally Posted by Sixteen

Has anyone gotten a second 20 digit code in an email after registering? I entered my 18 digit code yesterday and then the 20 digit code that was given on the next page. Then today I get an email with a different 20 digit code, even though my game already shows up properly registered. Trying to enter the second 20 digit code I get Code Invalid error.

Just a follow up, you're fine. =)

I got one as well.
08-23-2013, 06:53 AM
Calastir

Sounds like many pre-orders going back since SE's current stance is that you only get early access on the platform you redeemed the code unless the other platform has legacy status (thus granting that platform early access). The odds of this being changed before Saturday is close to nil.
08-23-2013, 06:53 AM
tarolin

I still have no Early access code i pre order through the SE euro store and still nothing and se support did not help =/
08-23-2013, 06:54 AM
Killerious

How do I know where to pre-order the game, from EU shop or NA shop, does it matter for the EU server that I am in, does my client is related to a region?
08-23-2013, 06:59 AM
Kyokko

I received my pre-order product codes for NA the day I purchased the CE digital from gamestop app on the pc. Registered product codes then received the 20 digit registration code after that. Received the SE email to the email on my SE account this morning. I have my launcher updated as of today with the message to wait til early access to play. I do believe I am good to go.

Hope that helps someone else.:D
08-23-2013, 07:02 AM
LebronJames

So, after redeeming the code has anyone received a confirmation email as of yet?

Also, is there still no way, shape, or form to check if you do indeed have early access on the PC?
08-23-2013, 07:04 AM
Envision

Quote:

Originally Posted by LebronJames

So, after redeeming the code has anyone received a confirmation email as of yet?

Also, is there still no way, shape, or form to check if you do indeed have early access on the PC?

Check your launcher. If it says "Please wait for early access" you're good.

Yes I got a follow up after I redeemed my code.
08-23-2013, 07:04 AM
Calastir

Quote:

Originally Posted by LebronJames

So, after redeeming the code has anyone received a confirmation email as of yet?

Also, is there still no way, shape, or form to check if you do indeed have early access on the PC?

Just start the launcher. Either you get a disabled start button or a screen saying you have no active service accounts.

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