Blank character select screen, lobby error 2002

Damn, I'm on spark and im still down.

Is there something special we need to do to raise this with SE? Or will mods automatically pick this up and upgrade to a ticketed issue? Sorry, new to the forums because of this issue.

Same problem on ONE NZ, got kicked off last night and haven't been able to log in since. Other DCs are fine, it's just Materia.

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Originally Posted by Eldarion79

Is there something special we need to do to raise this with SE? Or will mods automatically pick this up and upgrade to a ticketed issue? Sorry, new to the forums because of this issue.

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GMs should moderate these threads, I suppose if you really want you can raise a ticket to SE and tell them about this thread, but not sure if that will do anything (plus their response times are quite slow from memory)

For those who are reporting this issue, I'm compiling a list of ISPs that are failing to connect to Materia, lmk if your ISP is failing too and I can add it here:

Failing ISPs
AU: Dodo (fixed), Superloop (fixed), Exetel (fixed), Tangerine
NZ: ONE NZ, 2degrees on PC, Slingshot, Spark(?), Sky

On a side note, I wonder if this is related to why my ISP causes me to keep being booted back to the login screen whenever I'm on Mogstation

Quote:

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Originally Posted by Void_of_NoOne

For those who are reporting this issue, I'm compiling a list of ISPs that are failing to connect to Materia, lmk if your ISP is failing too and I can add it here:

Failing ISPs
AU: Dodo, Superloop, Exetel, Tangerine
NZ: ONE NZ, 2degrees, Slingshot

On a side note, I wonder if this is related to why my ISP causes me to keep being booted back to the login screen whenever I'm on Mogstation

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My friend is able to login and he's with spark, but apparently someone in this thread is also having problems with spark.

Allegedly this problem is being caused by a node being dead, but I have no source to confirm this at all.

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Originally Posted by Eldarion79

To fellow WOLs in NZ. Can anyone confirm if ONE NZ or other mobile broadband providers work to get to Materia? 2Degrees Mobile does not work for me. Looking into a hotspotting with a pre-paid mobile temporarily until this gets sorted. Thank you. :)

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That's really strange! I have 2degrees Mobile too and it worked for me when I hotspot to my PC.

A Superloop rep just posted on the whirlpool forums that they just applied a fix and its helped me. Hopefully works for others now too?

Checked the whirlpool forum post, according to the superloop rep: "one of (FFXIVs) upstream carriers has an MTU problem".

here's the link to the thread: https://forums.whirlpool.net.au/thread/9vw4q1z7

Dodo hasn't fixed it because no one's posted about it.... might be an ISP-specific thing
E: I just raised a support request with Dodo with the Whirlpool thread as reference, cheers for this mate!