Originally Posted by
Mijin
Lol the reason they are forced to copy paste responses is because they are timed on each one of their responses and have to meet the expected time, and number of responses per week. The job of GM is usually outsourced to other countries to keep spending down, and that's why they usually speak crappy English. It's probably the case with FFXIV too, a lot of GM's on MMOs tend to be from Brazil they have low wage laws there but it's still a first world country so good internet and such. Regardless if that's the case or not customer support jobs are almost always out sourced, so you can rest assured when you talk to a GM you're probably not talking to someone who directly works for SE.