Locked out.

@OP: use the authenticator.com

dont have one? get one, nuff said.

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Yeah, except the email never came. There's no option to resend the email. The email JUST came this morning around 10am. And it's gmail, not some half-ass email provider either.

I'm all about security, however all access attempts come from in the same house, with the exception of one, which hasn't even happened yet because she hasn't started. If you could use multiple tokens on one account, sure that might be easier, but a single token for 5 people to share is ridiculous.

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Use Hotmail then, that's what I use.
The thing that happenned to you, happens to me like 20 times a month everytime I sit in a new PC to play the game (I play this in a net caffe) and EVRY TIME the e-mail comes instantly to me.

Diablo 3 has the same exact system only it requires more steps and it locks your account if you answer a question wrongly by some mistake.
FFXIV's version is like 1 min easy stuff so either G-mail sucks for this or you did something wrong.

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Originally Posted by Mirage

Of course, the simplest way for SE to solve this would be to let each user validate specific computers and IP ranges permanently via the account management web page. If you could add all your own laptops and possible login locations there, the problem would be solved.

If you commonly log in from work/school and at home, add your home IP range and your workschool IP range in the control panel, and that would be it.

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I wish I could play this game at work... it would make me sooo happy

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Originally Posted by Elexia

Or just get a token which is even easier. If you're trying to share accounts (which it sounds like the OP is) you're not even supposed to be doing that, based on the ToS/EULA, even if it's family/friends.

Otherwise getting locked out isn't a problem just because "5 people are logging in from the same IP" like i said, excluding me there's 2 other people in this house who gets onto XIV which makes it 3 total people playing at once sometimes and we never get locked out without a token, so the issue is likely the sharing which is what SE is going after rather than the IP/machine changes.

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Please tell me where it says it's a violation of the ToS/EULA. Because I've read it, and it's not there. A husband/wife can't share the same account? My 8 and 9 year old daughters need to figure out how to pay for ffxiv? That's absolutely absurd. And even with the friend, it's not account sharing, each person has their own ffxiv account, which all roll up to my square enix account, which has my billing information.



Holy_Dragoon: Yes, that's the first thing I tried, and it didn't work. Then I tried it another 4-5 times with no success. My complaint wasn't getting locked out, it was the fact that the restoration of the account process doesn't work.

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Originally Posted by Funky

@OP: use the authenticator.com

dont have one? get one, nuff said.

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How is this relevant at all?

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Originally Posted by nasomi

How is this relevant at all?

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Try it and you will find out.

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Originally Posted by Funky

Try it and you will find out.

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I already did. It generates strong passwords. However this is not and was never the problem. That's why i don't understand how it's relevant.

So, congratulations on getting your e-mail finally.

Your problem is solved right?

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Originally Posted by nasomi

Please tell me where it says it's a violation of the ToS/EULA. Because I've read it, and it's not there. A husband/wife can't share the same account? My 8 and 9 year old daughters need to figure out how to pay for ffxiv? That's absolutely absurd. And even with the friend, it's not account sharing, each person has their own ffxiv account, which all roll up to my square enix account, which has my billing information.

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While I agree that this rule is rather silly, it is in there:

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The sharing or lending of account or login information (such as your Square Enix ID and password) to another player is strictly prohibited by the FINAL FANTASY XIV User Agreement. Sharing or lending your account may cause you to unexpectedly lose access to your account to a third party.

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They're not going to do anything about it if you do, though. It's just there so they can throw their hands in the air and say "we told you not to do that" if someone gets their account stolen. For the purposes of this thread though, saying that you shouldn't be sharing an account in the family is a pretty silly argument.

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Originally Posted by Raldo

While I agree that this rule is rather silly, it is in there:
Granted, I don't think this is technically the ToS or EULA.

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The question is though does said people have access to his SE account now say if husband/wife gave id and password for their account to husband/wife that would be in violation of TOS or EULA

or I should say it would be like me giving you my login information and letting you play or create a char on there