I agree that I wish there was more class customization. It's crazy to come from western MMOs where the hero is a two-handed sword DPS type, and Square-Enix can't be arsed to give us the basic hero class. There's a reason why Ret Paladins and DPS warriors were insanely popular in Warcraft. The FFXIV paladin is 1/3rd of WoW's paladin. It can only tank. It can't heal or DPS. I like a lot of things about FFXIV, but the idea that I can never play my favorite 'fantasy' themed class bothers me greatly. In every game I play--I try to be a two-handed sword DPS class. Heck, I'm mad I can't use a two-handed sword in Assassin's Creed Odyssey, but at least I can run around with a two-handed axe or two-handed hammer and tear things up. Dragoon being cool and all is absolutely not the same thing as a two-handed sword DPS class.
I also agree that race customization is ridiculously limited in FFXIV. The choices really are humans, or humans with animal ears. Warcraft may get a lot of flak for their graphical choices, but they've always been exceptionally amazing at race diversity. Playing as a Tauren, or an undead, or a space goat is something most games rarely ever touch on. But hey, at least FFXIV is better than Star Wars: The Old Republic. Where you could have aliens from light-years apart that LOOK EXACTLY THE SAME if you're wearing a helmet.
