https://blog.eu.playstation.com/2013...-realm-reborn/
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Another point is also that not everyone can speak english or can understand spoken english.
hey discord, its free. get it.
I know from developers of different games they often don't implement voice chat in games like these because it's even harder to police than text chat. That and it saves resources not having to implement it.
You see, the problem here is that as soon as there is a voice chat in game, people can and will be all like "Now you have to use it, its the way this game is meant to be played!"
Implementing a voice chat - specially if it would be for example only for duties, as some people here seem to suggest (or even if the voice chat would automatically create chat rooms for each duty) - would be sending the strong message of "You need this to play the game"
And even if no one in your party is pressuring you directly, for a new player this feature could be very "confusing" (lack of a better word right now - what I mean by that is: This might be the first MMO or online game for a lot of people, so they're not used to voice chat etc. and even if they are, they might not be comfortable with it. Having this inbuilt voice chat could easly lead to them being all like "Do... do I have to use it now? Is this what the game expects of me...?")
There is also the fact that not everyone has a microphone. Which is why Discord is perfect because everyone in this day and age has a cell phone. And discord is free.
Voice chat is not good idea if you're with randoms. That's for friends and that. Nothing more. I won't be happy if a unknown guy start yelling at me or talking shit in middle of dungeon. A voice chat will have option to turn off and that, and most people will turn off because don't want to talk with unknown people, potentially a jerk. So in the end, it is a waste of resources and infrastructure (you need more servers or more powerful ones to have voice servers alongside game). Using teamspeak, of discord because is free, it is better. This clients does not consume too much resources an can be installed even on smartphones for those who paly on console and don't have PC near.
Also, the language barrier. You can talk in english, but maybe the person who is hearing you don't understand.
If it's poor, it'll be a waste of resources.
If it's good, players WILL make it a requirement. I personally am fine in voice chat most of the time (Even though I run my mouth.) However, someone who is new to the game, or more concerned, will be afraid to. And players will throw fits over it, resulting in it being harder for that player for basically no fault of their own here. Until dungeons require communication, voice chat won't appear in game because it'll feel too pressuring for players to join it.
That's actually why on WoW I learned about the voice chat, because despite how crappy it was, people in Deadmines were so stingy about it, that it was the only way I was ever going to see that content (This was before dungeon finder.)