IF that's going to be the case, I hope you'll be back and complain, because 10ms is still outrages as we both already know ;)
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Those ip locator sites are a joke. Try this one https://www.iplocation.net/ which will query multiple services at the same time. Using neolobby02.ffxiv.com [204.2.229.9] I see...
Greenwood Village Colorado
Michigan (no city, although earlier it said Troy)
Dallas Texas
Lebanon Kentucky
All at the same time. Interestingly, none say anything about California, but at least 3 of the services they list show that the DB they use was updated either May 1st or 2nd meaning those results wouldn't reflect reality anyway because the servers just moved within the last 48 hours.
On the other hand tracert doesn't attempt to tell you where the IP actually is, but the names some of those hops resolve to...
ae-0.r23.dllstx09.us.bb.gin.ntt.net
ae-45.r01.snjsca04.us.bb.gin.ntt.net
xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net (last named hop)
Looks to me like it goes to Dallas, then San Jose, then finally Sacramento before doing the final two hops to the destination. Could it be going some place completely different? Sure, but I doubt it.
So, as for those ip locator sites, it's like they put a map of the US on the wall, have a 5 year old toss some darts on it and return that as a result. That, or because the servers changed IP addresses as part of the move, those locations listed on those sites might be rough locations of the previous owners of said IP addresses.
I also get Seattle to San Jose to Sacramento in the tracert for now, or Philly to 'asbn' Virginia to San Jose to Sacramento. At the moment, the IP is routed to Sacramento. Maybe in 2 hours it'll change. (shrug)
I call shenanigans. I live about as far away from Montreal as you can get in Canada without being in the territories or on Vancouver Island, and my ping to Montreal was never higher than 100. With the move, this has now dropped to ~40-50 since it appears the new data center is located on the west coast.
The only way those numbers you give could be occurring are if she is in eastern/Atlantic Canada and her ISP is in need of a BIG upgrade. Heck, I don't even get close to 480 ping to the EU data centers and they're almost as far away as you can get from where I am and still be in the northern hemisphere.
I wonder how many Kentucky players are here? Would be the best place to put the server.
Right after Chicago, of course.
You clearly don't if you think outdated WHOIS information is relevant in any way, shape, or form.
No you aren't. If you were, you'd actually look at the traceroutes for info. But just in case you weren't show how to run traceroute, I'll give you the handy dandy output from my own machine:
11 89 ms 85 ms 87 ms ae-1.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.31]
12 85 ms 84 ms 83 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
13 86 ms 89 ms 89 ms 204.2.229.234
14 87 ms 88 ms 89 ms 204.2.229.10
Pretty cut and dry there, buddy.
To put my perspective in this, I live in Hawaii. I didn't have much trouble playing FFXIV despite the servers being in Montreal at the time (which is very far from Hawaii BTW).
The game ran smoothly, I can dodge aoes, and I can do my rotations smoothly.
I am not sure if a location change will significantly affect my gameplay.
from 175 ms to 290-295ms, well guess I had my fun.
My ping to Montreal was 25ms. My ping to Sacramento is 89ms... more than triple the amount. May have to quit the game if it is unplayable now.