Early Access & Account issues (PS3)

I'm a bit shocked that SE appears to be ignoring this problem. It just sends off a really bad message to the people who embraced the game early - that we don't matter.

game : 8/10
customer experience : 0/100

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Originally Posted by Gluteus-Maximus

Chat cancelled again. Their support will be closed by the time I get to #1 again. Great job, SE.

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Mine got cancelled for the 3rd time. I've been for over 6 hours trying to contact them.

Llan Hana.

Quote:

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Originally Posted by seriously

customer experience : 0/100

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does this scale go negative?

mine is from gamestop, i had to call for them to gave me the code, and yesterday i got error 3, now i only get error 1, im like "WHAAAATTTT :O" its the same code how could it be wrong, im about to lose it, is there a way to contact SE?

If you think of any premier gaming company they all have one thing in common: good customer service. Valve, Blizzard, Riot, etc. All of those customers have good interaction with fans and good customer service. If this terrible service continues, there will not be many subscriptions from NA users.

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Originally Posted by Amaya-Asha

During the live chat I was given a new ps3 code. Had to wait 10 minutes before i could redeem it.( i waited 20 wasn't taking any chances) In the PSN store dl the client to be safe i also login FFxiv to see if my items where redeem. After clicking yes to user agreement and all the menu after i login and said please come back during early access.
if you use the the live chat set up i went thru u will get a code that works.

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Congratulations are in order, sir!

I wonder how you were to secure a chat session when so many of us failed -_-
At any rate, It's past the point of no return for the rest of us as it's ~2 hours to get to the front of the queue and chat's stated hours of operation claim they'll be done for the week in an hour and a half.

omg I'm #30 in queue and only 30 minutes til their customer service closes. this is my third try btw.

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Originally Posted by Trombe

omg I'm #30 in queue and only 30 minutes til their customer service closes. this is my third try btw.

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Good luck! I hope they get to you in time!

I finally got through on the phone (past the busy signal) and after staying on hold for 1 hour the call randomly disconnected before I talked to anyone.

oh! i'm twenty, hopefully we don't get kicked :)