Request for information: ISPs and P2P throttling

ISP = BT
Country = UK
Times = I get online about 9pm and it is unplayable. This started happening around 2 days ago.

ISP: AT&T U-verse
Location: FL, USA
Occurrence: Throughout the whole day

ISP: Fios Verizon
Location FL, USA
Occurance 19:00 - 00.00

-Wildblue Exede
-Tennessee, USA
-After 3-5 minutes of gameplay
-No reference number as I contacted them via phone.

I did noticed the same effects my ISP does to me when I do torrent, I get DC'd a lot and lagging during in-game time then excessively slow internet for quite some time after exiting FFXIV.

- COMCAST
- Colorado, USA
- Always happens, but since I'm on during Peak hours, it seems to happen around that time.
- I did not bring it up with them, because I know they throttle my internet when I do torrent stuff. So I was hoping maybe SE could contact them and clear this up with them, thank you.

You seem to all have country with shitty policy about internet, sadly ...
I can't believe that much people are been throttling by their ISP, that is unbelievable ... meanwhile their ads channel flood the whole world.

I have massive fast internet that I pay for. It is super fast and I never have had a single problem connecting to ANY game ever (providing the game is in working condition and made by competent folk).

Provider = Time Warner Cable
Reside = NY USA
I can only connect to the JP servers (I assume this is JAPAN right? On the OTHER SIDE OF THE PLANET FROM ME). I have gotten error codes 2002, 90000, 10102, 1017. I have been able to create characters on Cactuar and Midgardsormr. Sometimes I see the NA servers, sometimes I do not. For the last SEVERAL hours whenever I try to log into a NA server I get 1017. Even though I have created characters on the 2 NA servers I have yet to be able to log them into a server.

I assure you I am not being Throttled, I can assure that your game is broken and you should fix it.

I purchased my PHYSICAL copy of the game at a gamestop store this morning 8/31/13 at 10am Eastern Time.

ISP - Comcast
Location - California, USA
Occurrence - sporadically throughout the day, but most frequent between 12pm-6pm PST

ISP: Time Warner Cable
Country: US (Los Angeles, Ca)
Occurs almost all the time now.

ISP: Time Warner Cable
Country of Residence: Dallas, TX USA
Occurrence: Today, DC'd and then cannot connect to lobby server 2002. I was on all day yesterday and most of today and then it became really laggy which led into a DC. Afterwards, I can't connect to the lobby server 2002 and if it somehow gets pass that, I'm unable to connect to NA/EU worlds.

Update:
Chatted with technical support and I asked if they throttled or blocked FFXIV. I mentioned there have been reports of ISPs recognizing it as P2P software. They said no they don't block and can access all games. However, they didn't mention anything about throttling... Makes me wonder.

ISP: Time Warner Cable
Country of Residence: Dallas, TX: USA
Occurence: This started happening three weeks ago during the beta. I was noticing that I was no longer able to stream other content on twitch.tv because my upload speed was being throttled. It went from 5mbps to .56mbps. They sent a tech out here and he made a call to reset my line saying it was being throttled. Then after 3 weeks, it started happening again two days ago where it was dropped back down to .40 - .56. My download speed was not affected at all and stayed consistent but the upload was always being throttled down. I have a tech out here tomorrow to get everything back up and running again.

Reference Number: 488287

ISP: Omantel
Country: Sultanate Of Oman
Errors: 2002 at lobby, never got into the game this way since it is a constant issue, but when I use VPN (connects to a US based server) everything works fine except a few times I had error 90k and now 1017 for the last 24 hours.

ISP: Intercable
Country: Venezuela
Occurence: from 6pm to 11pm EST aproximately allways happend that time i got huge noticeable lag

ISP: Telenet
Country of Residence: Belgium
Occurrence: I get error 90000 constantly unless I turn on my VPN. When I do that everything runs perfectly. I already tried contacting my ISP to tell them that they should hire some competent people.

Quote:

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Originally Posted by StringKing

I have massive fast internet that I pay for. It is super fast and I never have had a single problem connecting to ANY game ever (providing the game is in working condition and made by competent folk).

Provider = Time Warner Cable
Reside = NY USA
I can only connect to the JP servers (I assume this is JAPAN right? On the OTHER SIDE OF THE PLANET FROM ME). I have gotten error codes 2002, 90000, 10102, 1017. I have been able to create characters on Cactuar and Midgardsormr. Sometimes I see the NA servers, sometimes I do not. For the last SEVERAL hours whenever I try to log into a NA server I get 1017. Even though I have created characters on the 2 NA servers I have yet to be able to log them into a server.

I assure you I am not being Throttled, I can assure that your game is broken and you should fix it.

I purchased my PHYSICAL copy of the game at a gamestop store this morning 8/31/13 at 10am Eastern Time.

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If you aren't being throttled then why are you posting here?

Also, the throttling issue isn't regarding the ability to get INTO the game but the severe lag received IN game.

Name of ISP: TPG
Country of Residence: Australia
When does the problem occur: Always

AT&T
USA
The client is also asking for registration code; Mog Station states that the account is inactive.

ISP: BT
Location: United Kingdom
Occurrence: Weekdays from 7pm+, weekends sometimes earlier, unplayable lag :(

Let me first state, I've been playing for 3 weeks now early and have had no lag at all with a lvl 48 character.

The last 24 hours I've experienced what other people are this "lag" out of no where.
My guess is it's something you've done again.

I'll note I haven't had any issues prior to the last 24-48 hours.

ISP: iPrimus
Location: Australia/Sydney
Occurrence: 6pm onwards till 1am. During the day is fine... which doesn't work because all of us are at work...? fix this please.

Well I asked on the official virgin media forums Here.

ISP:Telekom
country:Serbia
almost always

Verizon Fios
USA northern virginia
Always.

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:
- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

ISP - COMCAST/XFINITY
Country - USA
Problem occurs - Since launch - always. I beta tested and had no problems, now, I can't log into any of my NA America or JP server characters. The JP Server is error 1017, the NA servers, simply are not showing up in the list.

I have not raised issue yet with Comcast, will check forums before doing so.

FIX THIS!!!!!!!!!!! I have limited time to play due to R/L but when I do play, I want to be able to log in and play with no issues.

I am not sure if this is a sign of throttling. But I've noticed that players and npcs take about 5-10 seconds to load on my screen.

ISP - Comcast
California, USA
Frequent occurrence.

ISP = EE
Location = UK
Occurance = 7pm (BST) onwards week days

Having logged in during the week everything works as expected up until 7pm on the dot. Currently using a VPN to get around the problem but its not ideal

- Name of ISP: BT
- Country of Residence: UK
- When does the problem occur (always, only during specific times?): Always
- Reference number from your ISP, if you raised this matter with them: N/A

BT
UK
Most of the time - weekends and evenings

P.S. I've tried the port forwarding and still get all the connection issues - 1017, 10102 and Server list not appearing.

Hi
We are running hard-wire PC version, and PS3 on wi-fi. All fine until yesterday. Now major lag, unplayable on the PC

ISP - BT (British Telecom)
Country - UK
Time - was peak times yesterday, but issue now is all day today (Sunday)

Thanks!

- Comcast
- United States
- Always

-BT
-United Kingdom
-Everyday 5pm until 11pm/midnight
-All weekend

ISP: Time Warner Cable
Location: US, South Carolina
Intermittent - about 30 minutes, then get disconnected, usually

BT - Infinity: p2p is throttled:
Weekdays: 4pm - 12pm
Weekends: 9am - 12pm
BT's own Traffic Management usage policy:
http://bt.custhelp.com/app/answers/d...d-usage-policy
Am upgrading to the zero management package as of the 3rd, will repost if nothing changes.

Country : UK
Provider : BT Infinity
Time : Weekends 5:00pm - no idea because I give up

I have run tracert's during times where I can play and times where I cannot and in all cases the same results come back. No drop pings or high response times to the server yet I cannot login and play because in the event that I get on lag starts immediately and I get disconnected.

Right now I cannot even load the server list.

For me this only seems to happen on Weekends but I can see other BT users having problems in the week also.

ISP: Brighthouse Networks
ISP Package: 10mbps Download, 1.5mbps Upload
Location: Kissimmee, FL, USA
Occurrences:

1. Login failures due to "Server Not Responding" occur anytime after 12pm EST
2. Login failures due to "World Full" (Error 1017) occur anytime after 12pm EST
3. Login failures due to "Unable to obtain World List" occur randomly throughout the day but are frequently consistent after 12pm EST
4. Latency issues including but not limited to: a.) Unable to utilize Duty Finder. b.) Unable to initiate Main Story Instances c.) NPC's and PC's take longer to render on screen; due to High Peak Time occur randomly anytime after 12pm EST

System Specifications:
PS3 "Slim" (2nd gen model) - 120gb Factory HDD
Internet Setup:
Ethernet Cable (Wired) to Linksys Router

-Charter
-USA
-Since Saturday

-Comcast
-U.S.A
-Always
-No reference number

Quote:

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Originally Posted by quinthalas

Currently being throttled by the same issue have tickets in and no response no answers so far from devs or customer support....

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Have the same problem with no luck with support

Comcast
USA
4pm - 10pm MDT

Name of ISP: Comcast
Country: USA
When problem occurs: from approx 4pm to 10pm

- Comcast
- USA
- always since 11:35am PDT

though come to think of it, i might be mistaken as to what error is the cause of it being precieved as a isp/p2p error

i am getting the 10102/1017 error all day today, even after getting in a que and being kicked out it. if this is not why you are asking this information i apologies for the misunderstanding.