From someone who doesn't play either of the affected races, no less!
Druckbare Version
They constantly point to manpower or resource issues as the reason why things can't be done.
People like to say that throwing money at a problem won't make it go away.. but the team is obviously stretched thin, and their team has only gotten smaller in the last few years, not larger; as they have also come out at points and said that they don't really hire that many people because of their requirements.
A lot of the (not major) stuff that needs to happen probably doesn't need to be done by their A-team, and could probably be pushed to a side team that's tasked with that kind of stuff.
I hate that my options right now are:
1. Fantasia to something else for more hair and headgear options, but lose the fluffy ears, runway model physique, and pouty faces that I always wanted.
2. Stay as Viera, but forfeit nearly all options on headgear and hairstyles, some of which I paid real money for.
Between the complete dismissal of Viera/Hrothgar and blatant disregard for healer jobs, it's like I don't even matter as a player anymore, something I've never been able to say until post-Shadowbringers. I don't even really subscribe for the game anymore at this point, just for my friends; that's how disillusioned I'm left after several months of zero communication and/or admittance of making mistakes.