Have you guys gotten your final registration code for Shadowbringers?

Agreed. This whole process is rather cumbersome. You wouldn't think buying directly from the source would put you last in line to receive. I love the game but I loathe Square and their business decisions at times.

Just checked mine and it says the key is being processed and should be ready soon. So here's hoping it is given later today.

Same, says it's processing. At least there's some indication it's moving :)

Processing for me. I would buy from Steam, but it goes to a second FFXIV account I set up for my brother to try the game and I can't buy any of the FFXIV content on Steam for my main account.
I wonder if that's why I choose not to buy the Collector's Edition from the SE Store for Stormblood?

Well next time I'm buying either from Amazon or go with PS4 for Collection's Edition.

SE store updated my order a bit ago!

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Your key is being processed and it will be available here soon or when the product is released.

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Key's processing for me. Don't know if it makes it worse, because now it seems they've come to
"Oh, we gotta send the keys soon. Now only processing. Keys? Well... forgot to generate them. Good luck!"

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Originally Posted by Crystal_Raven

Why are you guys getting your panties in a twist?

There are 5 full days in which we have time to claim the code before we get locked out from SHB.[...]

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If it were only for ShB, I wouldn't mind the wait. But I mind waiting for my Digital Items from my CE, when everyone who hasn't purchased from SE is already riding with them a day before release.

Kinda odd that they keep telling us 'dont forget to register your key!' days before it is even possible. Was starting to worry that maybe I screwed it up somehow.

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Originally Posted by Meimi_chan

Did you receive any email with tracking?
The only email I received was on the 19th saying that the order was shipped but then sent an email to support and I was told it was still preparing and the email was a mistake on their part... until now nothing else.

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I opened another ticket this morning, and in the early afternoon they replied and gave me the tracking number. :)
I still wonder why it wasn’t sent by email in the first place...

Got my key off humblebundle and registered :)

I can't even access the Square Enix store anymore.

LOL I had the processing your key message for quite a while, now I get a 502 bad gateway/cloudflare message - so I guess they're getting hammered.
Probably going to be a little while ....

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Originally Posted by Raltar

I can't even access the Square Enix store anymore.

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lol, true. "502 Bad Gateway - cloudflare"

Cloudflare service is having issues again so all sites that use Cloudflare can't be accessed.

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Originally Posted by Crystal_Raven

Why are you guys getting your panties in a twist?

There are 5 full days in which we have time to claim the code before we get locked out from SHB.

Just calm, if it doesn't work now, try again later, or tomorrow.

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What we are getting our panties in a twist is the fact the company entrusted with SEs name is acting in such a cavalier manner without any concern for their customers. We have not clue as to whether we will receive what we paid for let alone when. So, unless you have positive information for us please keep you condescending mouth shut

https://i.imgur.com/LnSSlH6.jpg

click.... nope.. click... nope.. click.... nope.

I should probably just be playing the game.

While I agree we have plenty of time it'd be nice for them to just release the codes. I'm not sure what would delay this? No disks to print, no pamphlets to ship, just codes in text form that should be easily generated and distributed.. then again I dunno what a AAA release is like. I would like further clarification of the delay or decision to delay.

I haven't gotten mine yet ..... I guess we still have a few days before early access ends, though.

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Originally Posted by Krotoan

https://i.imgur.com/LnSSlH6.jpg

click.... nope.. click... nope.. click.... nope.

I should probably just be playing the game.

While I agree we have plenty of time it'd be nice for them to just release the codes. I'm not sure what would delay this? No disks to print, no pamphlets to ship, just codes in text form that should be easily generated and distributed.. then again I dunno what a AAA release is like. I would like further clarification of the delay or decision to delay.

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The other thread said they are going out between 8am and 10am PST, that when Japan got their codes local time so probably the same for us.

Yeah, no code for me yet either.

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Originally Posted by Bixillarla

The other thread said they are going out between 8am and 10am PST, that when Japan got their codes local time so probably the same for us.

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Definitely not the same for EU physical edition owners. It's 3-6 PM for us now depending on where you live, and those that got an 18-digit code in a box don't even know which way to get the mog station registration code as far as I know. There's nothing on the SE store page for me and I can only see Shadowbringers as registered on the Square Enix games page. Can't click it or anything.

Did the message for the collectors edition code originally say "Your key is being processed and it will be available here soon or when the product is released." or has this changed overtime? I have only recently noticed the game has come out and i'm not sure how long it has been going on for?

I see people with their collectors edition items in game, so why do I not have a code yet as of 2 July 10:40 am Central time

Bought from NA store: update: still no code as I edit this at 11:14 am

Just got my code from se store. Im in EU

I still see the game only on square-enix-games.com, nothing on store page, no code for mog station...
Feels like the physical edition purchase was even a worse idea than ordering from the online store.

Still no code.

"Dont forget to register the code we didnt send before the official launch day despite charging you a month ago and having preorder stuff out months before that."

No code here either, ordered from SE store. Does SE even have community forum reps to pop in on threads like this and give some insight on all this? At this point I'd settle for some vapid response empathizing with us and how they will look into our concerns.

got mine
didn't get Email but i did just go to store and unlock it myself
so maybe try that now if you haven't

I didn't get my key yet from the SE store, if I log in my account it says its still being processed.

Same for me. This is a terrible process. The company puts all the effort on the customer to get their own resolutions.

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Originally Posted by Zumi

I didn't get my key yet from the SE store, if I log in my account it says its still being processed.

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Mine was processing a while ago and got unlocked now, so the people which did see it in processing on the store site could probably claim it as me and Duskane .
No email was received.

Rule of Three. Just logged in and it still says it's being processed.

Haven't gotten mine yet, NA SE store.

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Originally Posted by AvenoMatt

Just checked mine and it says the key is being processed and should be ready soon. So here's hoping it is given later today.

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same message, hope they provide it soon.

So my husbands arrived but not mine grrrrr

https://i.imgur.com/g5rM2A8.png

Still a no-go.

Hoped it would be out by now, but alas.

on PSN seems squared away but if you are trying to register your pc edition your biting your nails, seems.

Why are you all so worried about it?
I would only be concerned if I didn't get a pre-order.
Give it till midnight tonight if there are issues... and the store is unable to release the keys SE will extend the pre-order time as it's there store and their game they have control.

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Originally Posted by Kewitt

Why are you all so worried about it?
I would only be concerned if I didn't get a pre-order.[...]

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Ingame items from CE is also a thing. Still "processing".

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Originally Posted by Kewitt

Why are you all so worried about it?
I would only be concerned if I didn't get a pre-order.
Give it till midnight tonight if there are issues... and the store is unable to release the keys SE will extend the pre-order time as it's there store and their game they have control.

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I didn't preorder, so I'm definitely there. And the physical edition I got gives no further instructions on how to proceed on the product registration card besides registering the game on square-enix-games.com (with a code that's XXXXXX-###-XXXXXX-### format so it doesn't work for Mog Station). As far as that's considered, some people could argue that they've been sold a defective product because there are no instructions for how to get the expansion to work beyond that.

It is 11:15 and I am returning from a doctor's appointment. Lo and Behold what is waiting for me, none other then my physical CE. I get up to my apartment and check me e-mail. To my great surprise there is an e-mail with my tracking info (time stamped 15 minutes after the time it was signed for here). I still have not gotten a formal response from Scalefast concerning my complaint just tracking info that should have been sent on the 27th when the shipping label was generated. Is this a proper way to treat your customers? You tell me. Still have not gotten a response to the Blu-Ray album that appears to have been lost in never never land. Writing that off as a $50.00 loss.

Nothing yet here either. Not sure why.