Unable to log in on PS4 :(

Have anyone tried live support for psn yet?

I logged in my pc version fine, ofcourse it lags so its not as smooth as ps4, so tell me how come if our ISP did something to effect connection to this game how come we can play this game fine on pc?!!! its a psn issue and they missed up something, so many said its not the first time and not only middle east servers, sorry but their service is lousy, not worth the money we pay, so disappointing.

We are currently experiencing technical issues. Please try again at a later time. We apologize for the inconvenience.

There is their so called live chat!!!! smdh.

The reason we are "Unable to complete version check" on PS4 is because the data packets from FFXIV servers get lost before reaching us, which doesn't allow us to update or check our launcher version. This is because of either a firewall or some protocol that was recently put up at the IP address 195.229.4.71 which is a point between Etisalat's server and FFXIV's PS4 servers (along the route that we send/receive data). Maybe PC uses different servers and that's why PC still works. That's what I understood from the 2 square enix tech support agents who actually know what they're doing. So Etisalat has to either request for that IP address to take down the firewall, or re-route their network settings to bypass that IP address.

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Originally Posted by XeinoLoco

The reason we are "Unable to complete version check" on PS4 is because the data packets from FFXIV servers get lost before reaching us, which doesn't allow us to update or check our launcher version. This is because of either a firewall or some protocol that was recently put up at the IP address 195.229.4.71 which is a point between Etisalat's server and FFXIV's PS4 servers (along the route that we send/receive data). Maybe PC uses different servers and that's why PC still works. That's what I understood from the 2 square enix tech support agents who actually know what they're doing. So Etisalat has to either request for that IP address to take down the firewall, or re-route their network settings to bypass that IP address.

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Great infos btw, sheds some light on the matter, so we are stuck between the 2 of them, so maybe psn should do something about that, cause our ISP will do zip.

I am getting the "unable to perform version check" after I get into the launcher and put my id and password...I have been trying for 2 days now.

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Originally Posted by XeinoLoco

The reason we are "Unable to complete version check" on PS4 is because the data packets from FFXIV servers get lost before reaching us, which doesn't allow us to update or check our launcher version. This is because of either a firewall or some protocol that was recently put up at the IP address 195.229.4.71 which is a point between Etisalat's server and FFXIV's PS4 servers (along the route that we send/receive data). Maybe PC uses different servers and that's why PC still works. That's what I understood from the 2 square enix tech support agents who actually know what they're doing. So Etisalat has to either request for that IP address to take down the firewall, or re-route their network settings to bypass that IP address.

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I hate etisalat's stupid service. They always suck and have crappy support. If it really is an error with etisalat as well, then even if SE fixes their issues, we wont see anything change soon...

called Etisalat in hopes to explain this issue to them, refused to transfer me to a technician, and said I should reach any other technician outside of etisalat, what the hell? I kept telling him the problem is with YOUR company with YOUR connection not my ps4, terrible service, the only hope left is for EMIX manager to reply my e-mail, I've sent him a detailed one.

here's his info from the emix sub-page

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For further information about our services, backbone links etc., please reach out to Mr. Mohammed A. Yahiya, Manager/Product Management IP & Smart Hub (moyahiya@etisalat.ae)

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Originally Posted by genos

the only hope left is for EMIX manager to reply my e-mail, I've sent him a detailed one.

here's his info from the emix sub-page

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I also sent a detailed email to care@etisalat.ae asking them to make sure it reaches someone who has the authority/knowledge to deal with Etisalat server issues. I didn't think of contacting EMIX, that's a very good idea. I hope this issue is resolved within 1-2 days because it's getting ridiculous.

Sent an email to PlayStation Middle East as well in case they can help sort out this issue.. :(

I have this issue since 5 days Etisalat/UAE they have to pay for me 😡

been trying to solve it sent messages to some people and still nothing, nothing good ever comes from etisalat.

I tried Etisalat live chat today...they have no idea what packet loss is, somebody send HEEEELP!!!

By the way, I'm having the same problem on PC. Went to a net cafe last night thinking I'd be able to login with no issues but didn't work out.
It's still the weekend, they haven't replied to our emails yet. We have to wait till tomorrow afternoon-ish to get a response.

will we able to see Eorzea again :'(

I feel like we here in the Middle East are at such a disadvantage when it comes to MMO's. So many games nowadays are region locked and of course we get the crappy end of the deal...

Anyways whatever the issue is, I really hope they do something about it soon.

yeah man i agree with u i hope this gets solved cuz i put way 2 much time in ffxiv to see it wasted cuz of crappy etisalat been playing since 2013 or sooner no probs till now.

we need to march down to etisalat all of us and cause a riot xD

so even PC users are having the same issue? D:

no it works fine for me with the pc just the ps4 is the problem

confirmed! Etisalat have done something wrong, I just asked my friend to use his Du hotspot with his phone and I was able to connect!

My friend is having this issue. They bought the game on PC and had the exact issue on PC as well :/ However it works fine on her brothers laptop xD

I emailed PSN again (hoping it's the international one..) cause PSN Middle East didn't reply.

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Originally Posted by Shiro_nekomata

confirmed! Etisalat have done something wrong, I just asked my friend to use his Du hotspot with his phone and I was able to connect!

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maybe we should shout: YOSHIDAAAAAAAAAAAA!! while marching down to Etisalat. ( ; A ; )

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Originally Posted by drakssus

no it works fine for me with the pc just the ps4 is the problem

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PC has the same problem, it's an Etisalat problem. If your PC or PS4 is connected to a DU network then you'll be fine.

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Originally Posted by XeinoLoco

PC has the same problem, it's an Etisalat problem. If your PC or PS4 is connected to a DU network then you'll be fine.

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im connected with etisalat. PC version works for me im logged in right now but the ps4 gives me the error

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Originally Posted by Shiro_nekomata

confirmed! Etisalat have done something wrong, I just asked my friend to use his Du hotspot with his phone and I was able to connect!

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does it work again with etisalat once u update the launcher?

I am logged in PC right now, and it's the same net I use on ps4 so it's a ps4-etisalat issue.

I feel bad as a customer. For some reason we should not be the one finding solution or even tracking what was the problem in the first place. I dont know much about computer stuff and such ( thats why i dont own a PC ), so why not them the "professionals" do their thing? Its better if SE and Etisalat talk to each other to solve this, since we all dont know what is really happening. The problem is they are throwing the job to us consumers.

This is the last reply I got from SE:

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear that you are experiencing this issue with your account.

We are looking into this issue currently - and we ask that you keep trying to log in, as we hope to have this working again soon.

We apologize for any inconvenience caused.

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Originally Posted by drakssus

does it work again with etisalat once u update the launcher?

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Nope, nothing changed :(

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Originally Posted by drakssus

im connected with etisalat. PC version works for me im logged in right now but the ps4 gives me the error

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That's strange.. I'm curious how you and gtavaddict are able to play on PC.. but I don't even know what to ask you two lol.

Using your PC, can you go to this website http://lg.emix.net.ae/lg and under "Additional parameters" type in: 184.107.107.176 then submit.

And can you copy the first 10 lines that you see and paste them here? This is what I get:

Router: Etisalat Emix Router IPv4
Command: traceroute 184.107.107.176


traceroute to 184.107.107.176 (184.107.107.176), 30 hops max, 60 byte packets
1 195.229.3.209 (195.229.3.209) 5.921 ms 5.915 ms 5.910 ms
2 195.229.4.247 (195.229.4.247) 8.143 ms 8.145 ms 195.229.0.131 (195.229.0.131) 8.489 ms
3 195.229.2.149 (195.229.2.149) 213.902 ms 213.870 ms 195.229.3.167 (195.229.3.167) 176.955 ms
4 * * *
5 po23.cr4.mtl.iweb.com (67.205.127.117) 203.340 ms 189.029 ms 207.224 ms
6 te7-3.dr9.mtl.iweb.com (67.205.127.214) 198.504 ms 189.709 ms 198.467 ms
7 174.142.115.218 (174.142.115.218) 208.166 ms 208.992 ms 198.946 ms
8 * * *
9 * * *
10 * * *

Notice how in line 4 the trace gets cut off? Do you have that as well?

Addtional Info: (I ran a trace to NA Datacentre)

North America Datacentre | square-enix.montreal.com | IP address: 184.107.107.176
Europe Datacentre | eu.square-enix.com | IP address: 209.130.141.243
Japan Datacentre | jp.square-enix.com | IP address : 202.67.53.202

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Originally Posted by XeinoLoco

That's strange.. I'm curious how you and gtavaddict are able to play on PC.. but I don't even know what to ask you two lol.

Using your PC, can you go to this website http://lg.emix.net.ae/lg and under "Additional parameters" type in: 184.107.107.176 then submit.

And can you copy the first 10 lines that you see and paste them here? This is what I get:

Router: Etisalat Emix Router IPv4
Command: traceroute 184.107.107.176


traceroute to 184.107.107.176 (184.107.107.176), 30 hops max, 60 byte packets
1 195.229.3.209 (195.229.3.209) 5.921 ms 5.915 ms 5.910 ms
2 195.229.4.247 (195.229.4.247) 8.143 ms 8.145 ms 195.229.0.131 (195.229.0.131) 8.489 ms
3 195.229.2.149 (195.229.2.149) 213.902 ms 213.870 ms 195.229.3.167 (195.229.3.167) 176.955 ms
4 * * *
5 po23.cr4.mtl.iweb.com (67.205.127.117) 203.340 ms 189.029 ms 207.224 ms
6 te7-3.dr9.mtl.iweb.com (67.205.127.214) 198.504 ms 189.709 ms 198.467 ms
7 174.142.115.218 (174.142.115.218) 208.166 ms 208.992 ms 198.946 ms
8 * * *
9 * * *
10 * * *

Notice how in line 4 the trace gets cut off? Do you have that as well?

P.S. I got the IP 184.107.107.176 from the SE website. It's the FFXIV NA Data Center server I believe.

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i get the exact same thing.

So I'm able to send/receive data to EU and JP servers but it's just the NA servers that are blocked off at the moment

@drakssus @gtavaddict, do you two use the North American FFXIV launcher on PS4, but the EU or JP launcher on PC?

And I'm not talking about the in-game data centre, I'm talking about the actual FFXIV launcher that you downloaded.

Im with Etisalat too and still having the same problem since January 25

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Originally Posted by XeinoLoco

@drakssus @gtavaddict, do you two use the North American FFXIV launcher on PS4, but the EU or JP launcher on PC?

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im not sure how to answer that cause im using the AE store so im guessing it downloads the EU launcher.

It doesnt show the region on the launcher for both the ps4 and the PC. isnt it the same?

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Originally Posted by fahn86

I hate etisalat's stupid service. They always suck and have crappy support. If it really is an error with etisalat as well, then even if SE fixes their issues, we wont see anything change soon...

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i feel your pain fahn

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Originally Posted by Shiro_nekomata

I tried Etisalat live chat today...they have no idea what packet loss is, somebody send HEEEELP!!!

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I did that too shiro, the issue was closed the moment they confirmed that internet was working.... I spent 5 days doing almost everything. I even opened a new psn account and downloaded trial version as part of trouble shooting.

Having a technical issue with ISP is something normal, my concern is if they are aware of what the technical problem is and is it being addressed...

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Originally Posted by BraveheartRamo

Having a technical issue with ISP is something normal, my concern is if they are aware of what the technical problem is and is it being addressed...

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I've emailed Etisalat, Emix, and the Manager of Emix, and they haven't replied yet because I sent the emails on Thursday night. So when the weekend is over (tomorrow) they will hopefully read/reply and be aware of this issue.