Latency/Connection Issues Since the Launch of the EU Data Center

Name of Internet Service Provider (ISP)
UPC Ireland (Virgin Media)

Country of residence
Ireland

When does the problem occur (e.g. only during specific times such as in the evenings?)
All day, random times and intervals

Frequency of problem (e.g. every 2 minutes)
random, can happen every minute or every 5

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Has happened everywhere, in combat, right after, running in town ect.

Quote:

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Originally Posted by TwiissTwiiss

Name of Internet Service Provider (ISP) : German Telekom

Country of residence : Germany

When does the problem occur (e.g. only during specific times such as in the evenings?) it started 2-3 days ago and it's happening everytime / people are just freezing and porting around also skills are very delayed which makes it unplayable

Frequency of problem (e.g. every 2 minutes) varies from 1second - 1min

Game content in which the issues occur (e.g. dungeons, trials, certain areas) : everywhere

---

Exact same problems just started again.

Quote:

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Originally Posted by TwiissTwiiss

Exact same problems just started again.

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Yeah, same for me. German Telekom as well.

Name of Internet Service Provider (ISP)
Kabel Deutschland - Vodafone

Country of residence
Germany

When does the problem occur (e.g. only during specific times such as in the evenings?)
Especially in the prime time phase (around 19 - 24 o'clock)

Frequency of problem (e.g. every 2 minutes)
Random - directly after logging in up to every 1 - 5 minutes

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Does happen everywhre - in dungeon, just standing somewhere - just everywhere

Quote:

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Originally Posted by Karikawi

Name of Internet Service Provider (ISP)
Kabel Deutschland - Vodafone

Country of residence
Germany


When does the problem occur (e.g. only during specific times such as in the evenings?)
Especially in the prime time phase (around 19 - 24 o'clock)

Frequency of problem (e.g. every 2 minutes)
Random - directly after logging in up to every 1 - 5 minutes

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Does happen everywhre - in dungeon, just standing somewhere - just everywhere

---

Exact the same thing here.

Name of Internet Service Provider (ISP): DN-Connect

Country of residence: Germany

When does the problem occur (e.g. only during specific times such as in the evenings?):
Mostly in the evening from 19-24 and on going but also earlier sometimes

Frequency of problem (e.g. every 2 minutes): Every few minutes. Lag varies between some second up to some minutes. People teleporting around, I can't cast skills etc.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Name of Internet Service Provider (ISP): TV Cabo (http://www.tvcabo.mz)

Country of residence: Mozambique

Reference number from your ISP, if you have raised this matter with them: N/A (all other services are working well. Internet downloads are at 4Mbps)

When does the problem occur (e.g. only during specific times such as in the evenings?): All day and night.

Frequency of problem (e.g. every 2 minutes): Constant (it always happens before login)

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Login Screen (http://forum.square-enix.com/ffxiv/t...-music-playing)

Quoting my old post again as the problems I mentioned in that post came back today

Name of Internet Service Provider (ISP)
German Telekom

Country of residence
Germany

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day

Frequency of problem (e.g. every 2 minutes)
Between 5 seconds and a minute

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere, it happens more frequently in dungeons/trials though

Quote:

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Originally Posted by __Sparrow__

I have the same problem as many others here. Heavy lag spikes, since about 3 or 4 days. Other online games run fine.

Name of Internet Service Provider (ISP):
Deutsche Telekom

Country of residence:
Germany (near Berlin, to be more exactly)

When does the problem occur (e.g. only during specific times such as in the evenings?):
All day. It seems to be heavier during busy times, but I'm not sure.

Frequency of problem (e.g. every 2 minutes):
Varies from 1 second to 1 minute

Game content in which the issues occur (e.g. dungeons, trials, certain areas):
Everywhere. During dungeons those lag spikes are horrible. But it is annoying even when I'm crafting.

---

I just quote my report from 13 December 2015, because today the problem reappeared :-(

In December it disappeared after 3 or 4 days. I hope it will be the same this time. Today dungeons were almost unplayable and the lag spikes were annoying even when gathering.

Name of Internet Service Provider (ISP)
Telekom

Country of residence
Germany

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day, getting worse at lunchtime, in the evening 6 pm its nearly unplayable.

Frequency of problem (e.g. every 2 minutes)
- Constantly someone is "porting" around.
- Freezes for 1-2 seconds every 1-2 minutes (but this appears mostly in dungeons/trials)
- Daily lag issues appear since 1-2 Weeks now.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
General Lag issues everywhere

==============
Edit 26.01.2016
25.01. 5-8 pm CET there where no lags, no freezes or other issues. At 8 PM there were some peaks in FATES, but the area was very well crowded.

==============
Edit 27.01.2016
26.01. 7-8 pm CET absolutly unplayable, huge lags and porting around (FATES). At 9 pm it went a bit better.

==============
Edit 28.01.2016
27.01. 5-7 pm CET unplayable, huge stutter, lag spikes and "porting" (FATES). At 8 pm it went better.
Sidenote: Did anyone read this Threads or is someone care/addressed about this heavy performance issues who people getting more and more. To play this game isn´t any enjoyable at this state.

===============
Edit 01.02.2016
31.01.2016 10 am - 8 pm CET This was the worst day in FF14 since we play it. Such a lag, stutter, freezing thing, not one second it went smooth, It feels like we had a average ping of 1000ms, hube Packet losses. Never experienced such horrible lag and only in this game.
This Lagshow is day by day getting worse for 3 weeks now. Our pain treshold is reached.

===============
Edit 02.02.2016
01.02.2016 5pm - 8pm CET No issues, perfectly smooth. But at 8 pm the stutter and lags were about to began, so i logged off.

===============
Edit 03.02.2016
02.03.2016 5pm - 8pm CET There was the lag again, stutter, freez again. At 9pm i ran in a Random Dungeon, 3 guys (incl. me) had disconnects with 90k Errors.

i'm experiencing frequent disconnects for the last week or so
nothing changed on my end and my connection is stable, no disconnects on other service

• Name of Internet Service Provider (ISP)

  1&1

• Country of residence

  Germany

• When does the problem occur (e.g. only during specific times such as in the evenings?)

  All over the day

• Frequency of problem (e.g. every 2 minutes)

  pretty random, once or twice per houer

• Game content in which the issues occur (e.g. dungeons, trials, certain areas)

  all areas, mostly in the world, only once or twice in dungeons/instanced content

Name of Internet Service Provider (ISP)
Telstra

Country of residence
Australia

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day

Frequency of problem (e.g. every 2 minutes)
Every 5 - 10 minutes. Always on last boss of any dungeon

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
dungeons/trials

Name of Internet Service Provider (ISP)
Comcast
Country of residence
US Pacific Northwest
Reference number from your ISP, if you have raised this matter with them
Actively denied any real response over this issue.
When does the problem occur (e.g. only during specific times such as in the evenings?)
All Day
Frequency of problem (e.g. every 2 minutes)
45 seconds - Every 4 minutes
Game content in which the issues occur (e.g. dungeons, trials, certain areas)

Alexander, Instances, Most zones overall.

Name of Internet Service Provider (ISP) - Cogeco Cable
Country of residence - Canada
Reference number from your ISP, if you have raised this matter with them

Quote:

---

Thank you for contacting Cogeco Technical Support. We appreciate the opportunity to help you.

The issue is here that the hop breaks down after hop 3, Hop3 is the cogeco network once out of the network we have no control this is something to forward to Square Enix.

---

When does the problem occur (e.g. only during specific times such as in the evenings?) - Always
Frequency of problem (e.g. every 2 minutes) - I always have a 0.5s input delay
Game content in which the issues occur (e.g. dungeons, trials, certain areas) - Everywhere

C:\Windows\system32>tracert 199.91.189.41
Tracing route to 199.91.189.41 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms router.asus.com
2 11 ms 11 ms 11 ms 10.72.208.1
3 21 ms 22 ms 22 ms 97-3-226-24.rev.cgocable.net [24.226.3.97] - Cogeco, in Burlington Ontario Canada
4 20 ms 22 ms 19 ms xe-5-1-1.tor10.ip4.gtt.net [173.205.56.45] - US Packet Exchange New York/Hurricane Electric ISP Cloud Services Germany
5 27 ms 26 ms 27 ms xe-9-3-0.mtl10.ip4.gtt.net [89.149.180.253] - Europe <- WHAT?!?!?
6 29 ms 26 ms 26 ms ormuco-gw.ip4.gtt.net [216.221.156.110] - New York
7 28 ms 26 ms 26 ms 192.34.76.2 - Toronto
8 29 ms 29 ms 29 ms 199.91.189.234 - Montreal
9 30 ms 31 ms 28 ms 199.91.189.41 - FFXIV Server in Montreal
Trace complete.

--------------------------------------------------

According to Cogeco, Hop 4 and on is SE's Network and for some reason I am now being routed through Europe even though I play on an NA Server (Hyperion) only 4 hours from the actual game Server in Montreal.

Name of Internet Service Provider: Qualitynet
Country of residence: Kuwait
Reference number from your ISP, if you have raised this matter with them
When does the problem occur: Always
Frequency of problem: Everytime
Game content in which the issues occur: Everywhere

Name of Internet Service Provider (ISP)
Comcast

Country of residence
United States

When does the problem occur (e.g. only during specific times such as in the evenings?)
Throughout the entire day, even more so in the evening. ISP connection is excellent. I get recurring error codes of 2002, 90000 and 90002.

Frequency of problem (e.g. every 2 minutes)
Every 1-3 minutes. Since 2/13/16, the game has been virtually unplayable.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Everywhere. Can roam free, but any interaction (attacking) or change of area causes disconnection from server.

Name of Internet Service Provider (ISP)
jazztel

Country of residence
spain

When does the problem occur (e.g. only during specific times such as in the evenings?)
22:00 when we go to raid

Frequency of problem (e.g. every 2 minutes)
many days all the time, today was the worst for far

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
sephirot extreme. alexander midas savage.

server: moogle.

the lag is a big issue all mi raid have the same problems and i playing a ninja the mudras are a pain because most of the time the bunny say hello, and i never have several issues with the lag except for sometimes the mudras, fix the servers already

Quote:

---

Originally Posted by shao32

Name of Internet Service Provider (ISP)
jazztel

Country of residence
spain

When does the problem occur (e.g. only during specific times such as in the evenings?)
22:00 when we go to raid

Frequency of problem (e.g. every 2 minutes)
many days all the time, today was the worst for far

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
sephirot extreme. alexander midas savage.

server: moogle.

the lag is a big issue all mi raid have the same problems and i playing a ninja the mudras are a pain because most of the time the bunny say hello, and i never have several issues with the lag except for sometimes the mudras, fix the servers already

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same here but in Ragnarok :(

Internet service provider (ISP)
Oceanic

Country of residence
United States

When the problem occurs
All day

Frequency of the problem
Every 15-20 minutes

Server
Behemoth

Yea so I'm dying to everything I can't play healer or tank cause while I'm froze my whole pty has died please fix...so I can do raid content again thanks

Name of Internet Service Provider (ISP) : Jazztel

Country of residence: Spain

When does the problem occur (e.g. only during specific times such as in the evenings?): all time

Frequency of problem (e.g. every 2 minutes): all time

Game content in which the issues occur (e.g. dungeons, trials, certain areas): all content

Server: Zodiark

Name of Internet Service Provider (ISP) : Movistar

Country of residence: Spain

When does the problem occur (e.g. only during specific times such as in the evenings?): all time

Frequency of problem (e.g. every 2 minutes): Every minute

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Everywhere

Server: Ragnarok

I am frozen everytime. Please help.

Name of Internet Service Provider (ISP) : Virgin Media

Country of residence: UK

When does the problem occur (e.g. only during specific times such as in the evenings?): It happens sporadically throughout the day

Frequency of problem (e.g. every 2 minutes): every few minutes

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Duties, battles and interacting with things. The game lags constantly

Server: Phoenix

I'm going to cancel my subscription if this isn't fixed in the next few days, I will not pay for a game I cannot play. It's disgusting that this problem has persisted for this long, it's an issue on SE's part. none of the other games I play are affected so it's certainly not my connection or my ISP. Get it sorted, I'm not paying for another month for a laggy game that I can't play.

Name of Internet Service Provider (ISP):
Kabel Deutschland

Country of residence:
Germany

Server:
Shiva

Reference number from your ISP, if you have raised this matter with them

When does the problem occur (e.g. only during specific times such as in the evenings?):
At all times, it does get worse during prime time.

Frequency of problem (e.g. every 2 minutes):
Every 20-30s in the morning, much more often during prime time.

Game content in which the issues occur (e.g. dungeons, trials, certain areas):
All Gamecontent is has Connection Issues

I'm officially done, I will be cancelling my subscription on Sunday and I encourage everyone else suffering from this issue to do the same. I've suffered unplayable lag spikes that last MINUTES since the launch of 3.2 and SE have done NOTHING to fix the problem. I've sent multiple tickets yet I haven't even received an automated reply once and I've made a post on this thread and still nothing.

SE do not care that their game is unplayable for a number of people as long as they're getting money from subscriptions. Cancel your subscriptions until SE get their crap together and fixes the issue.

Name of Internet Service Provider (ISP):
Kabel Deutschland

Country of residence:
Germany

Server:
Lich

When does the problem occur (e.g. only during specific times such as in the evenings?):
It's constant, every 1-2 minutes, especially in raids/dungeons

Frequency of problem (e.g. every 2 minutes):
Every 1-2 minutes, all day.

Game content in which the issues occur (e.g. dungeons, trials, certain areas):
On the overworld it dosen't happen to much, but dungeons/raids like Alexander are almost unplayable during a lot random freezes.

this is really upsetting, I wouldn't mind if this was a free to play game, but I'm paying for this, so I expect the game I am paying for to work properly.

if this isn't fixed until my subscription ends, I will def. not extend the sub.

Name of Internet Service Provider (ISP) : TincoNet

Country of residence: Russia

When does the problem occur (e.g. only during specific times such as in the evenings?): all time

Frequency of problem (e.g. every 2 minutes): all time

Game content in which the issues occur (e.g. dungeons, trials, certain areas): all content

Server: Zodiark

This issue not only in last days, it was very long time ago as i was on Alexander (JP). Thinked after transfering on EU server it'll be better, but it's the same. Sometimes it's playable but most time it's impossible to play in this game with such lags. Think to cancel subscription more and more(((

Name of Internet Service Provider (ISP):
Unity Media
Country of residence:
Germany
When does the problem occur?:
Whole day
Frequency of problem:
Every 1-10 Minutes
Game content in which the issues occur:
Currently "only" in the Gold Saucer when trying to que up/participate in a Chocobo Race. Did not try any other area.
Server:
Excalibur
Extra Information:
Did reset my router already and checking the internet. Constantly working and no problems. Kinda confused whats up.

Name of Internet Service Provider (ISP):
Etisalat
Country of residence:
UAE, Dubai
When does the problem occur?:
Whole day
Frequency of problem:
Stable latency at 300 ms
Game content in which the issues occur:
Everywhere
Server:
Moogle
Extra Information:
I play various games (FPS and MMOs) with a stable 120 ms Max (Examples: LoL, WoW, Diablo, Overwatch, DotA 2 etc.)
also did a tracert and these were my results:
3ms 1ms 1ms DLINKROUTER
3ms 3ms 2ms 2.50.104.3
7ms 10ms 34ms 10.246.253.125
57ms 14ms 15ms 195.229.4.104
9ms 14ms 7ms 195.229.0.125
112ms 107ms 107ms mei-bi-link.telia.net
275ms 274ms 275ms ffm-bb4-link.telia.net
276ms 277ms 278ms ffm-b10-link.telia.net
282ms 282ms 281ms kddi-ic-301630-ffm-b10.c.telia.net
276ms 276ms 276ms 195.82.60.29
280ms 276ms 276ms 195.82.61.14
285ms 284ms 284ms 195.82.50.234
278ms 278ms 279ms 195.82.50.55

Name of Internet Service Provider (ISP)
EE

Country of residence
England

Reference number from your ISP, if you have raised this matter with them
Haven't raised it with EE as I only have problems with FFXIV. No other games or streaming.


When does the problem occur (e.g. only during specific times such as in the evenings?)
There's no specific worst/best time.

Frequency of problem (e.g. every 2 minutes)
2/3 times per hour.

Game content in which the issues occur (e.g. dungeons, trials, certain areas)
Mostly in dungeons.

Name of Internet Service Provider (ISP):
Telstra Cable

Country of residence:
Australia - Perth

When does the problem occur?:
All the time but becomes very heavy during dungeons

Frequency of problem:
Constantly

Game content in which the issues occur:
Open areas solo or grouped, dungeons (4 man) ... basically anytime I have to fight or heal.

Server:
Tonberry

Extra Information:
I have disconnected every other device from my network, restarted my modem and computer, scanned for virus, scanned for memory issues, monitored connections with netlimiter, checked my download and uploads (which are normal). This only started to happen on about the 11th of September 2016, and it is now making the game unplayable as a healer which is the only class I am interested in. Just before this started I also subscribe to your maximum package so I am really hoping you can fix whatever the issue is.

Name of Internet Service Provider (ISP): Vympelcom (also known as Beeline in Russia)

Country of residence: Russian Federation

Reference number from your ISP, if you have raised this matter with them: N/A

When does the problem occur (e.g. only during specific times such as in the evenings?): EU prime time

Frequency of problem (e.g. every 2 minutes): Randomly

Game content in which the issues occur (e.g. dungeons, trials, certain areas): All areas of the game

So Level3 gateway loosing 45% of packets :(
I think its time to find another maybe not-so-great mmo for long winter evenings...

Code:

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Name of Internet Service Provider (ISP) : Virgin Media

Country of residence: UK

When does the problem occur (e.g. only during specific times such as in the evenings?): At first I noticed it just in A11, but now Sophia EX and tonight, constantly throughout a dungeon. It's been unplayable.

Frequency of problem (e.g. every 2 minutes): At first I noticed every few minutes, but now it seems more constant. I can't raid at all.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Dungeons, raids, even in towns though not as badly. Dungeons and raids have been unplayable.

Server: Cerberus

It's only started happening since the last update and every other game I play has been absolutely fine. :C

Summary of problem: The server is having extreme lag and intermittently dropping connection. Running a continuous ping on the server IP, I am receiving normal response time but regularly receive a "Request timed out". Performing any content in game in unplayable.

Name of Internet Service Provider (ISP) : Comcast

Country of residence: USA

When does the problem occur (e.g. only during specific times such as in the evenings?): Originally noticed in Thordan (Extreme) but persisted outside of instance.

Frequency of problem (e.g. every 2 minutes): Approximately every 30 seconds.

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Entire game but makes running any content unplayable.

Server: Lich

Wow!
This is the first time since I started the game at the lauch that I'm suffering such lags.
I know that yesterday, somme DDOS attack affected the internet but now I can feel it.
All my other apps or games are working but now on FFXIV, I'm having intermittent lags. I am in the US playing on a EU server (Cerberus).
It never has been an issue even when they move the EU datacenter in Europe but today has been very bad.

Can someone from SE can comment?

Name of Internet Service Provider (ISP) : Bouygues Telecom

Country of residence : France

When does the problem occur (e.g. only during specific times such as in the evenings?) : At all times.
Frequency of problem (e.g. every 2 minutes) About every 15-20 seconds

Game content in which the issues occur (e.g. dungeons, trials, certain areas) : Every area, all the time. I still see things happening in real time (others' actions, damage happening on me) but the game does not register my actions. The game is unplayable in this state.

Name of Internet Service Provider (ISP) : Virgin Media Ireland

Country of residence: Ireland

When does the problem occur (e.g. only during specific times such as in the evenings?): Only during instanced content. Other players will rubber band on my screen

Frequency of problem (e.g. every 2 minutes): Every 5-10 minutes. Rubber banding happens for like a second

Game content in which the issues occur (e.g. dungeons, trials, certain areas): Any instanced content involving other players e.g. Dungeons, trials, Potd, etc

Server: Odin

All started happen yesterday 3rd dec 2016. always getting 90006 error.
I play on PS4 but i never lose the connection from my router.
I tried restarting my router multiable times.

However it works better when i share my internet from my smartphone however that causes higher ping and doing higher end content is unplayable due to the input lag.

I have not tried re-install the game


Name of Internet Service Provider (ISP) : Alltele (TDC Sverige)

Country of residence: Sweden

When does the problem occur (e.g. only during specific times such as in the evenings?): Any time of the day

Frequency of problem (e.g. every 2 minutes): 5 minutes, sometimes 30 minutes, up t o an hour
Game content in which the issues occur (e.g. dungeons, trials, certain areas): Doesnt matter, i can be crafting, standing around talking in LS and FC or be in a dungeon.

Server: Odin

It's a Square enix server problem

always getting 90006 error when I try and play it. I'm quite upset as this is my first time on PC after an absence and has made the game unplayable for me.

Name of Internet Service Provider (ISP): talk talk
Country of residence: uk
When does the problem occur: immediately after log in or anytime there after
Frequency of problem (e.g. every 2 minutes): 5 minutes
Game content in which the issues occur (e.g. dungeons, trials, certain areas): cant leave guild area

Name of Internet Service Provider (ISP)
Orange

Country of residence
France

Error
90006 / 90002

When does the problem occur
Allmost all day game is unplayable , evening people not move for me bout teleport , game freezes because packet loses , get dc and so one ...

Frequency of problem
Every 30 sec or less

Game content in which the issues occur
No matter everywhere

Server
Ragnarok

http://i.imgur.com/1t0tt8p.png

Name of Internet Service Provider (ISP)
Bouygues Telecom

Country of residence
France

Error
2002 / 90002

When does the problem occur
Everytime I try to log into the game, since aproximatively 10 days. Tried morning, evening, mid-day, no change.

Frequency of problem
permanent

Game content in which the issues occur
Can't even log in. And when I manage to appear in game, error 90002 as soon as I try to zone.

Server
Zodiark