Error [2002] the lobby server connection has encountered an error

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Envoyé par vitamin_w

Does Charter not service your complex? It does with mine, and I'd like to know if anyone with that ISP is experiencing these problems. I had massive lag issues with FiOS after patch 2.1 launched and if this ISP is going to give me continued headaches, I may just up and switch despite getting a decent deal on fast speeds.

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I'll have to check again. When we moved in they said FIOS or nothing, but that may have changed or they may have been wrong. I've been considering upping to Quantum for the extra $10 a month, but with this crap happening, you may be right that Charter would be a better bet.

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Envoyé par yangusis

Wait I have to pay for a one time password?!

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You shouldn't have to. You can just activate the two-step authentication on your account and then download the SE authenticator app on your smartphone if you have one. Then you just run that app every time you need to log in. That's what I do, and it gives me no grief about logging in on two different PCs on two different networks regularly.

May as well jump on the Verizon dog pile

DFW - Verizon Fios
Excalibur

Server error starting on 2/24

Also with Verizon in DFW. This is the second day that this has been happening for me.

EDIT: just installed spotflux and it let me log in. This is a little ridiculous.

Add on another: Texas, Verizon. 2/24

Able to play on the JP servers but not my own. Been going on since yesterday for both myself and my husband. I've put in a ticket but I don't expect an answer anytime soon and am not optimistic that it will solve this issue. We're going to try Spotflux because it's his two days off and we're trying to level together to catch up to our friends. ><

Is anyone aware if SE has any idea if this is going on for so many people?


Note: Spotflux just let my husband on, I am DLing it now. Other than changing your password, this is a painless solution to a problem that we're not entirely sure is even being addressed.

So if I install this spotflux, if/when the issue finally gets fixed, do I just uninstall? Sorry, if that seems self explanatory...

Also, Verizon has a huge monopoly over a large portion of the DFW area. I can't even get DISH at my complex... Verizon or bust.

Also in DFW w/ FiOS - reporting in with the same 2002 error. Seems I can connect to JP data centers, but not Primal (where my server is). Error 2002 over 24 hours now.

Find it hard to believe this is a Verizon issue when this error has been encountered by users all over since the game was released.

I have to ask why I can log into other data centers and create characters and play but not the data center where my character is. Seems like if it was my ISP (I also use FIOS) I would not be able to log in anywhere.

DFW/FiOS as well...

Getting 2002 every time, except not just when I try and log into a NA data center...I can just sit at data center select long enough and get the 2002 error and get booted.

Yeah, as long as it wants to connect to an NA server it'll boot you at the title screen.

Someone mentioned also having problems with YouTube earlier in the thread as well, and figured I'd point out that I just noticed YouTube is sporadicallybehaving oddly for me as well. Some videos don't load at all (except for advertisements) and I get a general error message after 15 seconds or so in the player. For some reason if I drag the bar though, the video will suddenly buffer for a moment and then actually play, but then it seems to eventually reach the end of the buffered chunk and dies out.

Haven't had much time to mess with it, nor do I care to do so since it's inconsistent, but was wondering if others with the DFW 2002 Error problem were having similar problems at all.

I'm having the same issue. I can connect to JP or EU servers but neither NA ones. DFW (carrollton) with FiOS. Youtube has been poop all day long on my pc and mobile while connected to wifi (haven't tried without though). Websites are loading slow and my speeds are way down according to speedtest.net. Its comforting to see so many other DFW players having issues meaning it looks more and more like it's Verizon..

Sitting on the phone with them at the moment though I doubt they'll give us any real answers other than "oh it's the other guy's fault".

I'm also suffering from this problem as well (DFW area/fios), but I'm 99% certain that its a routing problem with the Aether and Primal datacenters. I can connect to the chaos datacenter, which is in the same subnet/facility without any trouble. But, when attempting to connect to Aether (199.91.189.74), The connections starts up fine, does the little tcp handshake, but then the server (199.91.189.74) starts sending me tcp packets with the wrong seq. number, even though I have no packetloss with pings or traceroutes. now, the traceroute doesn't look that great, some issues with verizon to level3, and from level3 to SquareEnix, but those look identical to the chaos datacenter, where I have no problems.

I have been able to still get into the game using a vpn service, (WTFast, or private internet access, or any vpn that gets you around the dfw level3 router.

I'm having the same issues with ffxiv and youtube

Yeah, I just started playing and live in Irving, TX. Verizon FiOS and having the same issue as everyone else.

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A little more detail on this...
The client fails to receive the character/world list from the datacenter server the moment it attempts to send a packet that gets fragmented.
The first 6 packets are queries and responses to pings, from your game to the server.
The next 17 packets all work fine, and the tcp connections gets established.
However, the 24th packet, is one that gets sent from the server to you, and is the first one that is large enough to be split into two packets.
The first of which, is given the maximum size (1460 bytes) to fit within the standard MTU of 1500. The second one has the rest of the data (796 bytes).
From FIOS in the DFW area, the first packet in that set fails to arrive, and doesn't get retransmitted (or does, but also fails to make its way to the game client)
This happens again, as the 27th packet is split (1460 bytes and 844 bytes), and again, the first one fails to arrive.
Shortly after this, the game client spits out the 2002 error.

The problem with this type of issue, is its uni-directional nature. The packet isn't making its way from the server, to the game client, so traceroutes to the datacenter, while they may show other issues (like with level3 routers), they don't have any real significance with the constant inability to get character/world data from primal and aether.

The only way to really determine which router is failing, is to run a traceroute from the datacenter, to the verizon fios routers in DFW, and then test each hop with a large-value ping that wont fragment. (on windows, this is done with ping 152.63.100.69 -l 1460 -f).

I suspect that one of the last hops in there will reject the large size packet with a 'Packet needs to be fragmented but DF set' error. As this is likely a different route than fios customers take to reach the datacenter IPs, its something that SquareEnix needs to troubleshoot.

And by troubleshoot, I mean, its almost certainly not a problem that SquareEnix can fix, but they are in the best position to quickly identify where the packet drops out, so that whoever does manage that part of the network (Verizon/Level3) can be engaged to fix it.

update: looks like it was a the dallas3 level3 routers, not playing nice with icmp.
We should be good to go now *crosses fingers*

If not, this type of issue can sometimes be worked around by lowering the mtu on your system. It'll be less efficient, but it will also force the packets to be smaller.
On windows, this is done with something like:

netsh interface ipv4 set subinterface "Local Area Connection 1" mtu=1300 store=persistent

This would make the packets split at 1260 instead of 1460 bytes, but it really shouldn't be necessary. 1460 byte packets should work fine.

Looks like I may have been a little too hasty. seems like traffic for Aether is routing a little differently, and will function, but I wasn't able to connect to Primal successfully.

While you can use a vpn, Fios customers already have an fantastic network, and you shouldn't have to pay a 3rd party for better routing. If you're still having trouble, I recommend using the reduced MTU trick that I posted above until the packet routing gets fixed. (You may need to edit the connection name, if you're not using "Local Area Connection 1". You can get the correct name from the output of ipconfig /all)

Same issue here... DFW, TX and Fios ISP. As of Feb. 26th 2014, the Error 2002 still persists.

Dallas, TX Fios user here. I am still not able to log in this morning. I will try some of your tricks tonight Tashim.

Tashim...You are amazing! MTU trick worked like a charm. I hadn't been able to log in for days. Changed those setting and got on with no issues. Many brownie points to you, good sir!

Used Tashim's trick and it worked great. Seemed to fix the issues I was having with youtube too. Thanks a ton Tashim.

This also works for us Ps3 users out there. Go to your network settings > select your connection type then choose custom settings > only change the MTU settings to 1300. It fixes the problem! Enjoy!

Logged on today with no third party programs or modified settings. Seems to be fixed!

Still having this issue

Ok the MTU trick worked, however, if I wanted to reset it back to it's normal value for any reason, what value would that be?

default value is 1500

This did not work for my friend say his router won't fragment or something

In Denton TX, confirming that I can log in again with no third party support.

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Envoyé par NyssaElf

This did not work for my friend say his router won't fragment or something

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The packets are sent with a "dont fragment" flag set, which is ideal for minimum latency, but for that to work, the packets have to be sized correctly. The mtu setting on your system tells any connection it establishes what the max size should be. If you try to set your mtu higher than your router is set, you'll get that error.

Tried the MTU suggestion on PS4, did not work:(

The particular problem that the mtu workaround addressed, was a faulty router than has since been resolved. If you're still getting a 2002 error, its likely due to another issue. Some other information can help, like which datacenters give you the error, and which do not.

The only data center that seems to not give me an automatic 2002 error is the Mana data center. :/

Same issue here, PS4 Beta. No data center can be selected as the option is greyed out. I get the error when attempting to start.

Once again got 90002 out and then the nice 2002 error. Aww how I "love" you SE.

And once again, just 2 minutes after I managed to get back ingame I got kicked out by another 90k error. Please SE fix that, instantly. It´s not funny anymore.

Same, I get 2002, and another error saying 'cannot connect to server'. So, cannot connect to lobby nor the server.

I'm not sure of the Data center name but, I am from Sargatanas.

I had several 90k errors earlier in the day and can't even get back online now after repeated error 2002. If it helps, I'm on Fairie server, Aether Database and the 2002 happened a little after midnight EST.

Same! Please get on this!

Was working last night, getting the 2002 error now today when trying to log in :(

Diabolos - Primal Database

I am having problems with this error since 3 days ago. I can connect to Elemental, Gaia and Mana data centres, but the rest kicks me out with 2002. My main data Centre is Chaos (Moogle).