Unacceptable Lag / ISP Throttle (Petition)

I ran a speed test and a latency test from Florida to San Diego and it registered 29ms latency and 10mps/d 1mps/u.

My cable company is NOT throttled.

This is not on my end, but that latency issue is very real. I just started seeing a major lag today for the first time. Before it was small so I overlooked it. Now it is making the game near unplayable.

Just happened again in AK. Game was unplayable.

We had the following people:

Me from Hong Kong
Someone from Kuwait
Someone from Austria
Someone from UK

All of us experienced lag to no end which made the game unplayable and this isnt the first time. Our group is also geographically diverse enough to proof that this is not a ISP throttling issue. The Game ran fine before the maintenance on the 12th

Quote:

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Originally Posted by necrosis

So you want SE to fix an issue your ISP is causing?

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There are 100+ pages of players who have listed their various ISP's, if the problem was solely caused by the ISP then there would be 1000's more players affected.

I'm currently at the point where I'm pondering if I should pay the sub or not when the initial 30 free days are up.

It's almost every single day I run into serious lag issues. I havent had issues in any other MMO, be it on US servers or EU servers. However in XIV I have up towards 10 second lag spikes on a daily basis. Todays it's been horrible, thank the gods I was just mining today and not in the mood for instances as a tank. Today it started around 1800CET or so and lasted until I currently logged at 2215CET.

That just isnt acceptable in a subscription based MMO, especially not when plenty of F2P and B2P games have no issues whatsoever.

Communicate with the ISPs that have been mentioned in the sticky if you think ISP throttling is the issue. We shouldnt have to contact them when we pay you for your services. If this solves the issues for people, contact every other ISP just to be sure it'll never happen again.

Or what are we paying subs for?

Again

Location: Sweden
ISP: Bredbandsbolaget

Since the sticky didnt seem to do squat in the first place.

Yeh me and my brother not going to stick around either if this lag keeps on rearing its head every day at pretty much same hours.

Completely unplayable with 5-10 sometime 20 seconds lag , both of us are using 50/10mbit cable and never in 20 years ish of mmo'ing have we experience this lag that wasnt fixed within a week if the mmo had any lag to begin with.

/signed

Norway via Canal Digital.

I'm really worried with SE's silence. It's not just some game glitch that we can survive with until the next hotfix. And unfortunately it's not on our ISP side, which means there are nothing we can effectively do. We're at SE's mercy and they seems to be taking their time with any possible fix...

/signed

America, East Coast, Time Warner Cable

It actually seems like the problem gets worse with every "maintenance" (I can't emphasis the scare quotes there enough), and I've kind of currently given up on doing AK runs and actual combat content.

The delay is still readily apparent when just crafting or gathering, sometimes taking 3-6 seconds for an ability of action to actually start, or register as having finished. Sometimes I have to spend a minute at a mining node between the lag delayed actions, greatly increasing the time it takes to level up the gathering job.

The bad part is during beta I had no trouble or lag at all. At the end of EA I suddenly had SEVERE lag and it has not subsided at all. I have sent tickets that have gotten no response, I have tried a VPN, I played on a better computer, faster internet, and NOTHING seems to work. I'm absolutely positive this is server side. I can't even gather without lag. I was so glad to have gotten the chance to play this game during beta, but now I can't enjoy it all. My guild is raiding without me and my friends are all surpassing me. I'm not gonna pay for something I can't even enjoy. Please fix this SE. I really want to give you my money!

/signed

I am very happy to see this thread started. I was very excited to have this game, even though I had to wait to purchase it due to the suspension of sales. Now I cannot play the game. So first, lets look at some facts:

ISP Provider: Time Warner Cable
Speed Check Preformed: Yes and no throttling found
Problems with other games: WoW: NO, DCU: NO.
Gamers in house using same internet connection: 3
Gamers playing at the same time: 3
Platforms Used: PC and PS3

FFXIV Problem: Lag time playing, constant; kicked off serve with code 90000, constant.
Problems with multiple players at home on at same time, excluding FFXIV usage: 0
Problems with FFXIV while playing alone: constant
Problems with FFXIV with multiple people online at home: constant
Problems with FFXIV with multiple MMO's running at home: constant
Other MMO's experiencing problems at home while multiple MMO's running: WoW: No; DCU: NO
Isolated Case: NO, found in multiple country's, most US ISP.

Unsuccessful Resolutions tried: Turned of Firewall, stopped unessential applications, tried wireless alone, tried LAN alone, tried both LAN and wireless both at the same time, changed graphics settings, changed audio settings.

This is enough information that provides a clear picture for the "Powers That Be" that Square Enix was not prepared for this role out, nor did they have any type of contingency plan in case it did occur. Both WoW vanilla and DCU had these problems, and they were resolved in 2-3 days max by stopping the game entirely, fixing and adding servers, and then compensating (even trial users) the time for the trouble. Most importantly, they responded to their forums to let everyone know they were listening, aware of the problem, what it would take to fix the problem, and, most importantly, they were sorry for the problem.

I want to play this game. I have played every FF from VII on, excluding FFXI. Please, listen to us, respond to us, and take some ownership for the problem.

I, like the originator of this thread, will not pay for this game, and may even request a refund of the purchase of the game, if this problem is not resolved.

untill today hadn't had any problems now I get the error everytime I get into combat. Between that and getting hit by aoe that I was clearly out of I'm getting really frustrated as well....so yes signed.