I think he paid 30$ for the game, not sure, just assuming, I could be wrong, maybe he got it free.
Also, regardless of the technicalities, aka, it works, but the service doesn't, I think he shares a legitimate concern with thousands of other users and since we live in a system where money talks maybe if a large amount of users started asking for refunds things would be fixed faster... maybe, just maybe ?! What do you think?
