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Hello everyone,
Thank you very much for your reports. Firstly, we deeply apologize for the delay in response as we understand that being stuck can be quite frustrating and upsetting.
The matter has been escalated to development for further investigation.
Thank you for your patience and understanding.
-SQUARE ENIX MODERATOR
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Greetings,
I am happy to report that this concern has been resolved for the players that have reported it. Thank you for your patience during our investigation. If you find that you come across a similar issue, please feel free to create a new post and we will be happy to assist you.
Farewell,
-SQUARE ENIX MODERATOR