If you were actually paying the subscription fee and this problem lasted well past the first month, I'd say you couldn't justify it, but as it stands, you are playing on a free 30 day subscription. I'm not saying that not being able to login is acceptable because it's not. We all bought this game; however, you can't really justify/not justify something you're not doing as of yet.
The achilles heel of Square has always been customer service. Its actually comical they haven't learned a damned thing yet. What makes me even more disgusted is how they have a great stable of development houses keeping them afloat with amazing games like Sleeping Dogs, Deus Ex and Tomb Raider meanwhile they shit the bed with their in house productions of crappy Final Fantasy after crappy XIII spin off and then have the nerve to say the sales for their Canadian and American houses were below expected as if these companies are the ones dragging them down and not Squares in house titles. These guys are lucky to have Eidos and United Front keeping them afloat to continue to screw up their own in house developments. Maybe thats why they havent learned proper customer service, because they haven't felt the financial strain of customer dollars being pulled out thanks to their publishing cushion.
I am buying the game WITH ITS 30 DAY SUBSCRIPTION. What else do you think I'm paying for - a client that can't be used on its own? Would you pay $30 or whatever it is if there was never any game to be had?
They need to fix this, the game is awesome the log in boss is absurd. It will only help kill the game in the end, by pushing away customers.
Holy crap a queue just popped up for me while trying to login into Goblin. They must've read my post from 20ish min ago... As I type I'm logging in!!! woot!
the 30 days isn't free trial time, its included in the base cost of the game
we paid for it and cannot use it. its like saying, 'buy the game we will give you an in-game mount' then the mount isnt there for 3 out of 4 weeks.
if they want to use that excuse then they should extend it at least another 2 weeks AFTER THE 1017 ISSUE IS FIXED before we have to subscribe.
they have no excuse for allowing servers to fill beyond capacity and leaving them that way.