Standard 1.0 / Legacy -> phisical CE purchase

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Originally Posted by ElloboUK

The silly thing is... all they need to do is let us DELETE the old service from the account, pretty sure that would fix it.

I'm in the same boat, as is my partner who already opened her physical CE, and wants the loot, but she shouldn't have to fork over ANOTHER 20 bucks just to get her ingame stuff.

If anyone from Square happens to read this. We are not asking for much, most of us are happy with what we have paid for our physical or digital editions, and want the contents of whatever physical package we bought. All we ask is to be able to add the code to the accounts, not jump through another silly hoop simply because we bought your old game.

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you can delete the service account and start fresh, but you loose the content that was on the account.

They could have also asked if you wanted to link the new registration code to an old account already active like with the PS3.

Or made all 1.0 accounts time limited and send us new ones to replace them, like with the Early access accounts.

Or, like I said, give us the option to simply put in the code in the digital upgrade service...

They had plenty of ways to avoid this situation.

They just keep making bone headed mistakes....

They completely changed how they do things. On FFXI If you buy a copy with expansions/etc You could add that to your preexisting account. But for some reason they decided to scrap this. Now on FFXIV If you buy the game and already had an account You can't use the code you got, on the same account. Instead you have to make a brand new account...which is just stupid....I can't believe they went with this. They should have sent me and everyone an email or message or posted IN BIG BOLD LETTERS DO NOT BUY THE GAME IF YOU ALREADY HAVE AN ACCOUNT OR YOU WILL NOT BE ABLE TO USE THE KEY THAT WILL UNLOCK ADDITIONAL ITEMS YOU MUST UPGRADE YOUR ACCOUNT! but nope...I just paid $49.99 from amazon and if I use my code it will make a brand new account....this is beyond lame. IMO it was an incredibly horrid launch and early access. Players couldn't use the early access and some til this day can't play the game...

Well I can't play the game nor can I use my boxed CE code which I PAID FOR. I guess I am doubly screwed.

It is bordering on "shady", The real issue for Square-Enix right now is the information given on the website for the product.

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** The Collector's Edition digital upgrade offers customers the ability to upgrade their standard FFXIV account to digital Collector's Edition status via the “FFXIV Service Center” website that is scheduled to be opened at the launch of official service, which then grants the in-game bonus items included with the Collector's Edition. Customers in possession of the Collector's Edition for either version 1.0 or A Realm Reborn will receive these Collector's Edition items without needing to purchase the upgrade.

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This statement is false, people who get ARR Collector's edition might still need to purchase the digital upgrade to get the items in question depending on existing accounts.

They also said nothing on there old Square Enix store about not being able to use the codes from the box CE if you had 1.0 account. I also cant get refund for this crap because I opened it.

amazon tells me we don't offer refunds on digital, Im currently looking to square. Sent a ticket hope I get some help. I haven't used my code yet that way It won't open up a brand new FFXIV account. Hopefully they will find a way to allow me to use my current code to upgrade my current legacy account.

I'm not looking for a refund or a PS3 exchange since I got PC boxed CE ARR.
I'm perfectly happy with the content provided... it would have been nice if we had the same super nice box as EU and JP got... but that a petty complaint.

for those who are wondering how the box differs:

http://images2.wikia.nocookie.net/__...Edition_JP.jpg

I just want my account to be upgraded for free. That's all.

Ugggh, this is my issue as well right now. Just got the physical CE in the mail and now i can't do anything with it. I really don't want to pay an extra $20 just to have those items, when i already shelled out. There has to be something. Hell, just use that "Bonus Item Codes" button and let us redeem. Something.

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Originally Posted by Vadis

I just want my account to be upgraded for free. That's all.

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THIS^
we already paid for it, so give it to us!!!

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Customers in possession of the Collector's Edition for either version 1.0 or A Realm Reborn will receive these Collector's Edition items without needing to purchase the upgrade.

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YEP!
this is why i got it, because the description said it would work!