Early Access & Account issues (PS3)

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Originally Posted by Madeleine

I've only heard success about this from people that submitted two days ago, and re-submitted yesterday with the correct region under their SE profile. Seems like anyone who had a region scripting error is stuck with an EU code. I tried to have one re-issued quite a few times yesterday, and was responded with the exact same invalid code every time, with that same code also going to my e-mail address six times.

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Both of my errored codes I input the PO code back on the 20th towards the beginning when I found the site had gone up through the beta forums.

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Originally Posted by Tanoose

Does anyone know if the second 12 digit code that you get after you register the EA is for downloading the client only? I have seen other people enter the 12 digit code who participated in phase 4 and was met with the same download they already have. These ones with the faulty code might be okay if they already have the client from phase 4. Does anyone have any info on this?

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1. if you have the client from beta phase 4 you do not need to re download on ps3 or pc
2. you still need to enter the code you receive in order to add early access to you ps3 service account, (this means redeem the code but don't worry about downloading unless you don't have the client from beta phase 4) if you have the client from phase 3 you need to re-download the new client for EA.

the 12 digit code you receive is more than just a download it verifies your service account on psn, to make you everything is correct simply go to account management > transaction management > services list > FFXIV (you should see both beta and early access as services you have or have had!

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Originally Posted by Demonicpagan

Both of my errored codes I input the PO code back on the 20th towards the beginning when I found the site had gone up through the beta forums.

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Okay, then yes. Seems like everyone who has been locked in with the region-code tried to redeem yesterday, and the pre-order site scripting errors forced their SE account to be EU. If you got an EU region PS3 code confirmation yesterday at the end of the promo registration, you're likely stuck with it.

For NA PS3 users with an invalid PlayStation Store code:

1. Get an unused preorder code (the first code you ever got, 6-3-6-3) from a friend or someone who has an extra.

2. Clear your cookies and cache, or open your browser in Private Browsing mode, and go to http://preorder.na.finalfantasyxiv.com/ Click on the US flag and log in.

3. At the top of the page, click on your account name and hover over the "My Profile" link. Make sure the link starts with "na." If the link starts with "eu.", click on "User Settings", change your language to "English (US)", log out, and go back to step 2. Repeat steps 2 and 3 until your "My Profile" link starts with "na."

4. Input your unused preorder code and select "PS3". Click "REDEEM MY CODE" and "CONFIRM". You should be presented with a new 12 digit PlayStation Store code. It should be different than your old, invalid one. Verify that it works by redeeming it through the PlayStation Store or your PlayStation Network account (click on "Redeem Prepaid Card"). If the PlayStation Store code is still invalid, verify you followed all of steps 2 and 3.

If you have any questions, please join the /r/ffxiv IRC channel and I will help you.

Well solved my issue. Called my local retail Gamestop and I can cancel my order when I go in today. I went to the PS store online and purchased the CE digital version and I saw under my services I'm set of EA. I'm done with this as an issue. To those who purchased and it has already been shipped, you can call the online store and I ask if you return it, can you get a full refund. Say you played the open beta for free last weekend and it wasn't what you thought it would be. Most online retailers will allow you to return it for a full refund as long as the package isn't opened, but call the retailer to find out.

In no way am I saying to do this, just telling you what I did and my opinion of returning it.

I've been trying to enter my EU pc code received from shopto for the past 2 days, but starting yesterday evening(cet) the code 3 turned into code 2: : The code entered has already been used. the preorder isn't showing in my account though and I received no mail.

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Originally Posted by Ceol

For PS3 users with an invalid PlayStation Store code: If you have a friend or someone who has an extra preorder code (the first code, 6-3-6-3), go to http://preorder.na.finalfantasyxiv.com/ and redeem the new one for PS3 and it will give you a working 12 digit PlayStation Store code. It does not matter if you have already redeemed a preorder code for PS3 before. As long as you give them a different preorder code, you will get a different 12 digit PlayStation Store code, and this time it will work.

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Is it still scripting people's accounts to be EU region? I know for me, after the fact, I had moused over my profile and it said preorder.eu.finalfantasyxiv.com rather than preorder.na.finalfantasyxiv.com like it should have. Even though the page said my language was English(NA), it still locked my region to EU. I had to go into my profile and edit my profile's language settings to English(NA) rather than English(UK). Was very odd.

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Originally Posted by Madeleine

Is it still scripting people's accounts to be EU region? I know for me, after the fact, I had moused over my profile and it said preorder.eu.finalfantasyxiv.com rather than preorder.na.finalfantasyxiv.com like it should have. Even though the page said my language was English(NA), it still locked my region to EU. I had to go into my profile and edit my profile's language settings to English(NA) rather than English(UK). Was very odd.

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I'm not sure if it is still. I had already changed my account to "English (US)". It's best to do it after clearing your cookies and cache (or using Incognito mode on Chrome or Private Browsing mode on Firefox.)

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Originally Posted by Ceol

For PS3 users with an invalid PlayStation Store code: If you have a friend or someone who has an extra preorder code (the first code, 6-3-6-3), go to http://preorder.na.finalfantasyxiv.com/ and redeem the new one for PS3 and it will give you a working 12 digit PlayStation Store code. It does not matter if you have already redeemed a preorder code for PS3 before. As long as you give them a different preorder code, you will get a different 12 digit PlayStation Store code, and this time it will work.

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^This doesn't help me at all since all my friends ordered their game thru PSN. I spent months getting few friends to try ffxiv out they all liked the beta so they got it thru Psn store. I had order mine from SE NA store on May 24th . The website was fine then it wasn't till SE updated the members site that caused this issue. The fault is with SE they need to fix it an issue proper codes for the correct region.

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Originally Posted by Ceol

For PS3 users with an invalid PlayStation Store code: If you have a friend or someone who has an extra preorder code (the first code, 6-3-6-3), go to http://preorder.na.finalfantasyxiv.com/ and redeem the new one for PS3 and it will give you a working 12 digit PlayStation Store code. It does not matter if you have already redeemed a preorder code for PS3 before. As long as you give them a different preorder code, you will get a different 12 digit PlayStation Store code, and this time it will work.

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This was my problem, I feel entirely dumb now. I didn't know I had to enter my pre order code on that site to get the PS3 code. It's now working as intended! :)

Is there any way to check what region you are on? Accidentally redeemed my code on http://preorder.na.finalfantasyxiv.com/ when I was supposed to do it on the EU site. Geez... >.<