Straight out? I need to track down this episode.
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Art has its critics, and people are right to do so.
The only time I'd say OP has a valid point is when people bring negative energy into the "appreciation" threads and offer no nuggets of positivity in their posts. That's a bit tacky, guys.
It's a forum meant for feedback... of course theirs going to be complaining...
The second part I agree completely with...the first part, it helps when people distinguish their own personal opinions from objective facts. The perceived "quality" of the product is entirely each of our own opinions. For example, I've found the "quality" of this product to be just as good throughout ShB, EW, and as good as I'd reasonably expect with DT. To me, there's been no "fall off" at all, and the product is still excellent. That's my opinion - and I acknowledge it as such.
No, if I spend money on something with a reputation for being good and it winds up bad I am going to complain. If you do not want complaints about a piece of art or media you made, give it away for free.