Sure, but they should really listen to some of that feedback also, like the feedback that CMs aren't involved with the community enough.
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Is that true? With FFXIV as big as it is, can't they afford a dedicated CM for FFXIV?
Also is Foxclon CM for another game? I met him at fanfest and he was cool and also signed my FFXIV book (and we were able to communicate even though he was still learning English, but that was better than my nonexistent Japanese. Now he self-translates on producer letters.)
The point about them having responsibilities besides posting on these forums is probably correct though.
I think they don't want fudge it up and lose they re job if they misinformed the player base. Japanease company can be very rough with there policies on there employees. However, they should more events with community and try keep up to date with certain subjects they can say without no problems.
Even still, they could at least say things like "we'll pitch the idea to the devs and see what they say" or keep us updated with something like "we haven't heard anything back yet from the devs regarding the feedback." The near-total silence is just silly at this point.
They just posted in the LGBTQ thread to shut it down. Something about people bickering over non-game related matters.