Damn right we are.
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Damn right we are.
I keep seeing this a lot, but "best community" doesn't mean "a wonderful community worthy of heartwarming ballad", it just means it's an MMO community that's better than the other MMO communities out there. So if you think the FFXIV community is bad, then apparently the other MMO communities are even worse.
There are people rightfully upset and complaining. That does not make it a bad community. Some of the complaints and cruel responses to those complaints are pretty loathsome, but like... there are people saying really negative things all year long if you look for it or pay attention.
It's a dumb choice to focus on those instances and say it's a bad community, ignoring all the good.
The forums don't even make up a single percentage of the actual community, especially when you consider how many posts have a post count under 10.
Aren't these community awards about in-game interactions? Why would a game has its community awards deterred by ranting customers due to an foreseeable and inevitable cause on a forum? Have you ever seen people saying "FF14 has great community" shows you video and screenshots of the game's forum and subreddit?