Sort of refuted your own point on your own here.
Using duty actions is hard on a Ps4 controller. I have to change to the touch pad mouse and click it, and if you've never used it before you have no idea how difficult it is. I wish they would add an easier way to do this. OP we aren't trolling, its just next to impossible for us to use them.
None of this would be an issue if the lost actions were unlockables rather than consumables.
But the FFXIV developers had to draw out Bozja as long as they could.
I'd say you should probably blame SE if you don't like this.
You get basically nothing from running Bozja normally; Levels 1-15 doing FATES and CEs landed me about 5 decent essences and a mountain of garbage. Only the people who really care about Bozja are going realize that what they were ACTUALLY supposed to do is sit in the beginning area farming specific trash mobs (isn't Bozja amazing, so fun!).
No one cares about Bozja, though; they just want their relic. The results shouldn't be surprising anyone.
But but, what if I like a challenge and to give others a challenge?