Quote:
3.4 Impersonation. You may not impersonate any person or entity or fraudulently hold yourself out as a Square Enix employee, representative, or any other Square Enix-connected person or being affiliated with any such person or entity. This means you cannot log into someone else's account, or deceive or mislead other people as to your identity. For your own safety, we encourage users to safeguard their privacy, remain anonymous, and never give out personal information to other users.
I believe the OP stated their retainer's name was changed already though.