Originally Posted by
zXr
How many times do i need to post this, there are three main servers we deal with when playing, Log-in, World and Instance. The log-In and Instance servers are data center based servers, which means everyone on Primal uses the Primal servers, everyone on Aether uses the Aether ones, currently due to the crazy congestion created by millions of players trying to access the data center based servers, they are crashing or going offline. To 'fix' your character the servers need to be physically restarted so they can be logged out safely and successfully back to your world server.
They will not proceed to restart the instance servers until its determined EVERYONE who is currently inside is 'stuck', they need to allow time for those who are in running instance to finish, needlessly restarting serves to release a fraction of a percent of the population while dooming those who have gotten in will make the MSQ gated instance take longer.