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I agree they need to fully lock them and stop only partly locked them. That does not help their cause. Honestly people should know by now to not keep trying to get into the obviously full servers by now and make characters on the lesser pop ones, Balmung and Gilgamesh are not the only servers alive after all, everybody doesn't have to be on 2 servers, newsflash, that causes problems lol. I always research my servers before putting toons on them for multiple reasons, including population issues. I don't know why more people don't understand to do that. Being with friends is nice I agree but come on, you know when servers are full, can't blame the system for trying to make you go to another server, not their fault your friends are on other servers after all.
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If you're new player I strongly suggest go to less populated server.
Because there is lots of empty house there, the economy is not that well grown yet.
And you can be a pioneer.