[FFXIV ARR Heavensward] PSN Collections Edition Pre-order

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Originally Posted by ExKage

Pretty sure this is exactly why this is taking so long (and I'm fairly sure it's on Sony's end).

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I don't believe for one minute that it is Sony, because Amazon and Steam have the same problems

So I've been on with support, and after a long queue:

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Agent G: As of now folks that upgraded from PS3 > PS4 are having pre order issues, sony is working to fix this issue as soon as possible.

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Then took my contact info... that was it.

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Originally Posted by Caiera

I don't believe for one minute that it is Sony, because Amazon and Steam have the same problems

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This store junk is prob on sony and SE as SE gave us the code witch as we can see is bugged and Sony's store is always a mess

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Originally Posted by MissBrunHilda

So I've been on with support, and after a long queue:



Then took my contact info... that was it.

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Well lets hope for a fast fix lol

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Originally Posted by Kuroyasha

Sony makes me want to just build a pc and call it a day.

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Good. Everyone should do this.

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Originally Posted by SakuraMidori

This store junk is prob on sony and SE as SE gave us the code witch as we can see is bugged and Sony's store is always a mess

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This ^

/10char

Doesnt matter if i restart my system or not... the problem is stil there... I am a tranfered ps3 user to ps4... my accounts STATES i am and playing PS4 account and PS4 User ... ... So what gives?

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Originally Posted by MissBrunHilda

So I've been on with support, and after a long queue:



Then took my contact info... that was it.

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Ty for this, glad it's being looked into quickly.

So I've been on with support, and after a long queue:

Quote:

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Agent G: As of now folks that upgraded from PS3 > PS4 are having pre order issues, sony is working to fix this issue as soon as possible.

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Then took my contact info... that was it.

So, after a much faster queue with Sony: After verifying that being logged into my account wasn't working, I got this suggestion.

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J: We will try one more thing from our side. Using the account where you go that go to Settings>PSN>Restore licenses. Then access to the store in your PS4 and try to preorder it.

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It didn't work for me and they recommended I contact Square Enix. So we're just... stuck waiting.

Sorry for double posting, but we got a Mod Response:

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Originally Posted by Bayohne

Greetings,

We are aware of the issue where users who participated in the PS3>PS4 upgrade campaign are not able to purchase the Heavensward pre-order for the PS4 on PSN.
We are currently reaching out to Sony regarding this and will update when we have more information.

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http://forum.square-enix.com/ffxiv/t...=1#post3001212