Request for information: ISPs and P2P throttling

my ISP got back to us on there forums saying the lag isnt a problem in the UK and that it originates outside ... they will investigate further . so Square Enix sort your shizzle out please as its not my ISP !!

Name of ISP: Time Warner Cable
Country of Residence: United States (Honolulu, Hawaii)
When does the problem occur: Intermittently throughout the day, it lasts anywhere from 2-20 seconds at a time, game is unplayable during this time.

ISP: Comcast
Denver, CO USA
Every night usually after 6pm lag spikes tend to occur. It's definitely more noticeable in instances such as WP/AK Titan and coil.

ISP: Comcast
Seattle, WA
Every night after about 6 PM PST to midnight. It has been getting worse. No problems when I play during my server's peak time (about 10 AM -3 PM PST for me.)

Like so many, I am having lag issues and so is my wife. We are on the same router/isp as well when we play.

1) ISP - Fair Point Communications (Eltell)
2) Country - United States of America
3) Problem occurrence - always but more noticed when trying to dodge area of effects and when mounted
4) have not contacted ISP about this. just reading more into the issues now in forums

- Time Warner Cable
- United States (California)
- Most notably 3PM - 10PM
- N/A

Time warner cable
United States (western new York)
Between 7pm - midnight
Doing WP Coil Titan HM. Lag is so horrible, causes my group to wipe because I'm heals. Got 90kd twice last night resulting in Turn 4 wipes. They'll be times where everyone on screen freezes for 5 seconds then warps to realtime. Never ever had problems like these in any other mmos I've played. Absolutely unacceptable in this day in age.

All day every day I have huge latency. Best I have ever seen was about a half hour on the 18th of Nov when I was doing fine, but on a daily basis I experience 1-2 seconds of latency at all times.

ISP: Charter Communications
Location: Grover Beach, CA(Charter local head end located in San Luis Obispo, CA)
Occurence: Always

ISP: TBaytel (Local company... Not many options... Ugh)
Location: Canada (Thunder Bay, ON)
Occurrence: Pretty much all the time, though I admittedly haven't played much as the experience is unbearable.

Sending Ping is almost always around or below 100ms

But receiving ping is always over 1k.

ISP: Telus
Location: Canada; Vancouver, B.C.
Occurs: Always
Reference Number: N/A

Quote:

---

Originally Posted by Aethingie

Hi all,

As posted elsewhere before, we are investigating issues that might be caused by ISPs classifying FINAL FANTASY XIV: A Realm Reborn as P2P software.

To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread:

- Name of ISP
- Country of Residence
- When does the problem occur (always, only during specific times?)
- Reference number from your ISP, if you raised this matter with them

Again, my apologies for the trouble this is causing and thank you for your cooperation!
- Aethingie

---

- time warner cable
- kansas city missouri USA
- time occuring is afternoons and evenings
- didnt need a reference as the ISP throttling is made up excuse since i can run torrenting programs all day with not the horrible lag that i recieve during prime time while turning off the torrenting programs

Comcast
Connecticut, USA
Always

Lag has made the game unplayable for me for almost two months now :( And agree with above, it really really does not look like throttling as I do not currently nor have I ever had issues with that in my two years with this ISP despite running torrents etc.

AT&T
Connecticut, USA
time: Always, actually has made the titan fight impossible

Since the game left Beta, I have been having this issue, and it keeps getting worse.

AT&T
Orange County, CA, USA
Time: always...

Centurylink and Verizon with mobile tethering
United States
Within 30 seconds of logging in

Time Warner Cable
California, USA
Time: Everytime after updates/patches. Also get 90000 DC error. Next day it gets better.

- Name of ISP: Charter Communications
- Residence: Western Wisconsin
- Occurance: Always. In game ping is almost never below 1000. Very frequently spikes to 3000-6000

- Verizon
- US, East Coast
- Always, but worse in instances. Titan has pretty much become insurmountable because even though I'm worlds away from the AOE, it thinks I'm still in it and blows me off the stage.
-It's not the ISP. Playing next to my bf, and he has no problems. In fact, he didn't believe that my lag could be that bad and figured that I was just moving too slowly. When we went into the instance together, on my screen I was far away, whereas on his I was right in the middle of it. He believes me now :)

The game is fun, and I'd love to keep playing and giving you guys money, but if I can't progress because you handicap me, I might as well take my dollars elsewhere.

Name of ISP - Time Warner Cable
- Country of Residence - United States
- When does the problem occur (always, only during specific times?) - I mainly got on around 4pm till midnight ish
- Reference number from your ISP, if you raised this matter with them

16126793

Dodo

Australia

Always, there is always a 3-4 second delay in everything
And in Stone Vigil 2nd boss lags out completely

My lag spikes change based on which world I'm logged in to. Some worlds I have no lag. Unfortunately, on my main world I have terrible lag now. These spikes occur every 5 to 10 seconds, and consist of 1 to 2-second freezes, followed by models quickly animating to their current state.

Glocalnet
Sweden
Sometimes, mostly 10-15 min after start

Canal Digital
Norway
Mostly evenings. 6pm-11pm

Canal Digital
Norway

Extreme rubberbanding. Makes it impossible to do dungeons.

Ziggo

Holland

Always

- Name of ISP - Comcast
- Country of Residence - Sacramento, California, USA
- When does the problem occur (always, only during specific times?) -Always, but way worse in instances. Spikes, lag, and rubberbanding happens at all times. Sometimes party members walk in place for more than 5-7 seconds before everything catches up and moves again.
- Reference number from your ISP, if you raised this matter with them - No reference number, but I have called AND talked on live chat and they insisted that they do not throttle at all.

Also to add, I've port forwarded everything I could (and yes, even opening ports that are not recommended because it's dangerous. Also tried DMZ). I've pretty much tried and have done everything you could find online about this issue. Only thing that works HALF the time is using pingzapper, but you have to pay for that.

Name of ISP: Broadnet
Country: Norway
Time: From 6pm to 12am, every single day.

Name of ISP- ATT
Country- Collierville, TN
Time- Always, particularly bad in instances.

- Name of ISP: Time Warner Cable
- Country of Residence: United States, SoCal
- When does the problem occur: All the time, though noticabily worse during peak hours (4PM-11PM PST)
- Reference number from your ISP, if you raised this matter with them: 16315465

Time Warner Cable
California, United States
All the time

Time Warner Cable
Hawaii, United States
Weekdays 2pm-12am PST, sometimes lasting an hour or two longer, and as early as 6am on weekends.

Edited to add that I was originally being routed through Tata Communications, but recent traceroutes show that I'm now going through Level 3. Majority of my packet loss issues are happening at Montreal IP hops.

Time Warner Cable
CA - Los Angeles
Happens quite often, and so much so I have given up on Coil as being a PLD and lag in Coil T2 is the death of me and my party. Thanks...

Throttling due to P2P... they say they don't throttle, but I'm pretty sure he's lying.

- Time Warner Cable
- Los Angeles County, Southern California, US
- Always, but worse during peak hours (4-10pm PST)
- V494047

Check this out regarding TWC & TATA Communications (infamous for throttling):

http://forum.square-enix.com/ffxiv/t...rrounding-area

Time Warner Cable
Hawaii
Everyday from morning to night, especially during the afternoon.
I sent them my traceroute and how my ping nearly triples on the 7th/8th node, his response was "it's out of our jurisdiction, there is nothing we can do.

Brighthouse
USA - FL
Always

- Time Warner Cable
- CA, USA
- 10 am to 3 am everyday. (17 hours)

Lag will be anywhere from 1 second every 2 seconds, to having 24 second lag intervals with 2 second recoveries. Generally the lag is about 2-4 second intervals with 2 second relieves.

- Time Warner Cable
- United States, NY
- All the time

Intermittent stops for 2 seconds and then it starts back up. It makes fights like Twintania impossible.

- time warner cable
- los angeles, ca
- mostly during peak hours (9am-11pm) but sometimes its all day

Adding more information.

Tracing route to 199.91.189.22 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms READYSHARE [192.168.1.1]
2 12 ms 24 ms 28 ms cpe-76-173-112-1.socal.res.rr.com [76.173.112.1]

3 11 ms 11 ms 19 ms tge0-0-7-8.pldlcabl02h.socal.rr.com [76.166.25.6
9]
4 16 ms 23 ms 24 ms agg33.tustcaft01r.socal.rr.com [72.129.27.66]
5 22 ms 16 ms 18 ms ae-5-0.cr0.lax30.tbone.rr.com [66.109.6.64]
6 12 ms 14 ms 15 ms ae-1-0.pr0.lax00.tbone.rr.com [66.109.6.129]
7 63 ms 24 ms 13 ms 66.109.9.122
8 97 ms 89 ms 99 ms vlan90.csw4.LosAngeles1.Level3.net [4.69.144.254
]
9 87 ms 98 ms 87 ms ae-92-92.ebr2.LosAngeles1.Level3.net [4.69.137.2
9]
10 96 ms 98 ms 96 ms ae-3-3.ebr3.Dallas1.Level3.net [4.69.132.78]
11 87 ms 96 ms 86 ms ae-73-73.csw2.Dallas1.Level3.net [4.69.151.145]

12 88 ms 86 ms 95 ms ae-71-71.ebr1.Dallas1.Level3.net [4.69.151.138]

13 90 ms 88 ms 89 ms ae-14-14.ebr2.Chicago2.Level3.net [4.69.151.117]

14 88 ms 99 ms 86 ms ae-1-100.ebr1.Chicago2.Level3.net [4.69.132.113]

15 105 ms 95 ms 89 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
16 186 ms 103 ms 255 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]

17 90 ms 88 ms 91 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
18 104 ms 105 ms 107 ms 10.2.2.1
19 117 ms 128 ms 118 ms 192.34.76.2
20 121 ms 117 ms 119 ms 199.91.189.234
21 110 ms 102 ms 112 ms 199.91.189.22