The server is full, try again later (1017)

For a brief moment I had a Queue - I was 9th then I was clearly not worthy and booted.

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Originally Posted by Olwe

Wrath of the Lich King, whatever. You understand, right?

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Wrath had queues, no matter the size, Wrath put you in a queue, the issue still remains.

I finally got into the queue, of course, right when I have to get to work. 247 players in the queue. Is that seriously so many that we need to be hit with 1017?

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Originally Posted by kukurumei

The stupid thing is, not only do they have inferior network engineers, they have inferior Sr. Network engineers.

The first thing to do in this situation is set up an emergency team, to patch the launcher on the client side to catch the overflow of the failing queue system.

It would take a team of programers a couple of hours to write a small sub program creates a 2nd queue "room" that reports to the SE HQ instead of datacenters. Which then SE can send delay routes based on server load.

Thus when you log in to "server1" it's actually going to [check server load script] instead of "server1"
When you do that you can completely lower the simultaneous connection speed via client interface "check server load every 3 minutes else, queue"

It's the equivalent of setting up a line using on the street, when the lobby is filled up.

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It's actually trickier to have two queues talk to each other than it is to simply have one queue. I'd argue for an uncapped queue, but I'm extremely certain they're extremely limited based on hardware; budget hardware. It's not the fault of the software engineers. They, unfortunately, aren't allowed to do anything if they don't have permission. That's how it works in the industry. You want to fix something but until the higher ups give the OK, you have to sit on your thumbs.

1017, I will mash your face into a jelly! ARGH!!! Let me play!!

This issue is seriously bad. It feels like queues are broken, and without them it becomes complete luck to log in or not.

My morale gets quickly destroyed when trying to login because of it...

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Originally Posted by Axiom

I'm just trying to calm people down that's all. :P
Do you not think they're trying as hard as they can?

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Axiom, you seem like a really nice guy who is just trying to calm everyone, wich is a good attitude imo, but please consider some things...

I don't think they're trying as hard as they can. They had several opportunities to do that, but they're choosing other priorities. They probably will do something about this, but I don't expect it to be so soon. Please, if you can kindly take your time and read my post (#1252, please I don't want to argumment it all over again). As a kind guy that you are, please think about it, feel free to question, doubt, argue... I know that a lot of people make unreasonable demands when things don't go as they want, but before assuming we're doing that, please inform yourself of what's happening in THIS specific situation and consider it over again.

I'm not saying this to bash you or be retorical, I just want you to be informed before getting your own conclusions. Thanks.

Been trying to log in for 2 hours now.. TwT

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Originally Posted by Drsilly

Yoshi already said he only wants 400,000 subs to run his game. Guess what? He has the 400,000. Fixing your problem would cost money, but he doesn't need you since he already has his 400,000. So there is no sense on spending money on people he doesn't care about.

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Source? /10char

The part that gets me is SE's idea that it is good practice to remove game access for MOST people in order to provide a full game experience for SOME. If given the choice, I'm sure MOST people here would prefer to be able to log in period and just not have access to SOME game features.

Sure, people would still complain they couldn't do everything they wanted, but at least they'd have the option to wonder around the game and maybe find something entertaining to do while they wait, maybe even something they might not have otherwise tried and it turned out to be awesome. Even running circles around Ul'Dah would be better than playing a failing login lotto that will only make customers progressively more upset.

Live letter.

cactuar always full... every servers are always full... gee when il be hable to play... i mean come on.. i feel like i losted my time lvling up my character just to left them in the abyss of a full server... i hope they put more servers and the option of server chage to move the characters to the desire server... duh i want to play whit friends.. not in random servers...im whishing my money back... but i have hope... fading away..

If it makes some of you feel better. this is the producer...crying...

dry tears

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Originally Posted by Drsilly

Live letter.

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post a link please.

Server X'fers will be $10. Enjoy getting screwed, again.

Exodus is full. I was on it earlier today, but logged off when I went out to grab a bit to eat. Came home, and it wont let me on anymore. The sad part is I blame all the AFK people I saw standing around and doing nothing, I even know my friends do this once they log in. I feel that the AFK people should be booted from the server until the Servers are made bigger so people can actually get online and play the game. I can't reroll on a new server, I can't get onto my character I spent all this time on, it's a bit of an annoyance when I took the day off to play this game and I can't do anything.

Hey, I just wanted to point out that my topic where I vented out about being absolutely PISSED that JP is getting more servers and we are getting a 1017 on our arses was

DE
LE
TED

DELETED! FRIGGIN' SE JUST DELETED MY TOPIC!!!! This is getting RIDICULOUS!
Isn't it bad enough that they are treating us like second-class citizens and giving everything to the JP servers?

yea i would like to be able to play the game i spent 40$ for and will be paying 13 a month for not sit ans wait for the worlds to be open when they never will be... whats the point of having a que system if its never used and were just told to wait for the world to open... fix this problem FAST or i cancel my subscription and bring my game back and get my money back

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Originally Posted by sgosky

It's actually trickier to have two queues talk to each other than it is to simply have one queue. I'd argue for an uncapped queue, but I'm extremely certain they're extremely limited based on hardware; budget hardware. It's not the fault of the software engineers. They, unfortunately, aren't allowed to do anything if they don't have permission. That's how it works in the industry. You want to fix something but until the higher ups give the OK, you have to sit on your thumbs.

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It's only tricker if you don't control the program. In this case SE has full control of their own source code. They can do anything to it. Including putting a timer on retries, or better, their own priority code client side(aka 2nd queue).

This shouldn't happen because they have in house programers/engineers. I can understand a normal company getting hit because they rely on a standard set of tools, but SE has full control of theirs.

i was saying that during the EA period... NA/EU servers had 6 to JP's 1 maintenance

I had finally gotten into a queue with 2 people left and BAM 1017! WTF man seriously? I get into the actual queue and it STILL does that to me? Jesus christ they need to fix this stupid shit. It isn't normal to just expect your players to spam the login in order to even PLAY your game! Why is this not a higher priority???

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Originally Posted by Dutha

The part that gets me is SE's idea that it is good practice to remove game access for MOST people in order to provide a full game experience for SOME. If given the choice, I'm sure MOST people here would prefer to be able to log in period and just not have access to SOME game features.

Sure, people would still complain they couldn't do everything they wanted, but at least they'd have the option to wonder around the game and maybe find something entertaining to do while they wait, maybe even something they might not have otherwise tried and it turned out to be awesome. Even running circles around Ul'Dah would be better than playing a failing login lotto that will only make customers progressively more upset.

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The fact it's a lotto is infuriating. If I had a queue telling me I would be able to login in 6 hours (Aion at release), I could just go do something else instead of wasting AN ENTIRE EAFTERNOON trying to login with no success while a friend of mine can arrive and login in his first attempt just because he's lucky.

Meanwhile, people can AFK all the day if they don't get a disconnect.

so.... I want to play my fucking game, make the servers "not full"

kthxbai

if service doesnt get better i wont spend another penny on a square enix game...

Well.. the game is released and the error 1017 is still there.... ok... what now? i paid for the game and i cant play it. I ask for the GM's for this problem and i ask a solution now!!!!!!!!!!!!!!

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Originally Posted by Wintime

If it makes some of you feel better. this is the producer...crying...

dry tears

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Just wanted to bump this if you all haven't seen it yet. It really made me feel like an ass.

seriously this is getting beyond a joke, i have a family and work, i can only play this game 1-2hrs tops a day. i paid good money for it now let me in ffs, i was ok with it being error ridden in beta phase 4 and open beta, i didnt complain, but now it is a joke.

I was able to get in just fine (SIren server) all through the early access weekend but now on release day which I had asked for the day off in advance I'm unable to get in. Last night as I logged out it did cross my mind to just leave my character afk but decided not to be a an ass, now I know there is a dick out there who is afk and thanks to him I can't get in.

Why did they do another main? that last one before official launch had fixed everything...why continue with them? Q_Q
Square please give us our ques back QAQ
(and anything else that might have been broken cuz of that new main too please)

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Originally Posted by Psychosamm

I had finally gotten into a queue with 2 people left and BAM 1017! WTF man seriously? I get into the actual queue and it STILL does that to me? Jesus christ they need to fix this stupid shit. It isn't normal to just expect your players to spam the login in order to even PLAY your game! Why is this not a higher priority???

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same had happened to me and is about to.. im in a que with 18 ppl and yep it happened

This is a fraud guys!!!! this is imposible to happen when the game is P2P!!!!!!! i demand that SE quit the limit to enter to the game!!!!!!!! i'm paying for this!!!!!! and i cant play!!!!!!! SE!!! you are lyer!!!!!!!

1017 for several hours now... this is getting way out of hand. There has to be something that can be done? Some much more efficient way at fixing this problem rather then leaving us all to scratch at the door.

im not gonna quit no i spent all EA trying to get to where i left off in beta phase 3

Soooooooo frustrating. I logged off out of politeness (yeah, I'm Canadian). And now I can't log in. I should've AFK'ed.

idk but i feel this game far worst than DC universse... imean dc universse... has no worlds... you just get in and you can teleport to your frinds ... no servers what so ever... gee i feel like ff14 its just a ripoff.. the fix its super easy! needs more servers! if have month fee... servers will pay its self.... gee.. its easy more servers!

After 50 minutes I managed to get in a queue of 200, logging in a few seconds later.

If you capped the queue at 200, you will get a lot of angry people and very fast there will be no further need for queues, or additional servers.

Anyway, good luck everyone.

alright im ready to say fuck it bring it back and play rainbow six vegas 2... game made way back with horrible graphics has better servers...

Its still giving me the same issue at this moment where it keeps saying : "the world is full" blah blah blah..... im in the uk

omfg square enix... take your game down... go in maintenance for your 7 hours and FIX YOUR GAME

Guys, seriously, what's going on ?

How do u possibly expect people to pay for the game when they can't even play at all ? U want guys to pay 15$ a month to get a 1017 msg in their face ?

It's 2013, all games now have overflow management (GW2, EVE, EQN will have it, probably Wildstar too), how can a game that already failed miserably once can face such an incredible situation ? Do you use the same technology than for 1.0 ? Are u running servers on Sun Solaris or other kind of crap ? How can you even have NO queue management at all ?? It worked in beta !

It's official day launch today, you had already 4 days to fix this (ok in Quebec the days are short) and the situation hasn't improved at all. There is no forseeable solution, no timeline to keep your customers informed.

Honestly u bring shame to the whole gaming industry and totally soil Square Enix name. Infrastructure in 2013 is NOT an issue for any respectful company, you can loan / outsource / increase your server capacity "on the go" with any decent provider, cloud solutions allow you to do it real time as well. And you don't even have to pay for the capacity that you don't use (i.e., downgrading your server cap when pop drops).

So, WHY 1017 ? How can you possibly explain it ?

Edit : Also, since u have so many issues with server cap and all, how do u explain not even having a script that kicks AFK people ?? I mean seriously, guys logged in AFK for hours or days without being kicked ???