Request for information: ISPs and P2P throttling

-Bredbånd Nord
-Denmark
-Between 5 PM to 1 AM, GMT+2.

1-2 second hiccups occur very often during dungeons, making people "skate" around. But also longer 5-10 seconds non-reponsive lag happens, that seems like a disconnect, but the connection comes back again. Usually happens once or twice during a dungeon run.


EDIT: Well shiz... Its 8:30 PM GMT+2 here, and I just had to drop out from Amdapor Keep, because everything were just standing still for 5-10 secs at the time, over and over. I just couldent get myself to do the dungeon, with this constant lag. I would no doubt have died sooner than later because of it.

- Name of ISP Time Warner Cable
- Country of Residence Los Angeles, CA, USA
- When does the problem occur Intermittently, no specific time. Lasts anywhere from 2 to 48 hours.
- Reference number from your ISP Ref#: 15707727

ISP: OTE
Country: Greece
When: After 7pm local time ( 4pm GMT ) - untill like after 2.00am local ( 23.00pm GMT)

Don't know if my problem has something to do with this but here goes:

- ISP: Vidéotron
- Canada
- I've been experiencing lag of variable intensity at seemingly random times. I mostly play the game in the evening so I'm gonna say that this happens primarily in the evening.

Time Warner Cable
United States
Began experiencing lag/latency to NA/EU data center since last week. Avg RTT prior was 80ms with 15-20ms jitter with no packet loss and network mos @ 4.85. Now regardless of time of day, am seeing high latency and poor transmission results. 3:50 am EST trace of 50 packets shows avg RTT 123ms, jitter 139ms, 4% packet loss, and network mos @ 2.78.

Time Warner Cable
Wisconsin USA
Began 2 days after I started playing. So far not impressed lol. It makes the game unplayable really it's so bad........ and I have played 2am CST, 4 am CST, 10pm CST 4 pm CST... all hours of the day. Bad for the game. Think I will go back to something else if this is not remedied soon. My ISP says it is NOT them.

Name - Telkom
Residence - South Africa
Occureance - 2 hours ago +/-
No ref no. they did reset router...

Thanks

- Cheapnet
- Italy
- On evening mostly, when servers getting full, I notice it usually from around 20:00-21:00 GMT+1 until around 23:00. Of course it can start even 1 hour before or after and same for end.
- I have contact them with the ticket reference as Ticket n.88942

- Name of ISP= Eidsiva
- Country of Residence= Norway
- When does the problem occur? After 20.00 gmt+1 every day, dont know how long it last, atleast 4 hours.
Its usually ok before that. Same for alot of my free company friends.

- Energimidt fibernet
- Denmark
- Only home in the evening, so cant say if it works as it should outside peak time. But its unbearable at times, killing say 10 mobs in a row leaves it more delay for every one I kill.
dont do like blizzard and some of all the other developers, who gives a damn about customer satisfaction.

lisent to us !

Character: Ford Mustang
- BT
- United Kingdom
- Almost every 2 hours.

- Sonera
- Finland
- Random disconnects, just got three in a row while sitting in Ul'dah (which was nearly empty, not exactly the prime time in EU servers). Huge lag spikes in dungeons every now and then, usually ends up disconnecting me.

- Comcast
- United States (Washington)
- Intermittently, roughly every 10 minutes
- No ticket number given

-Telia
-Sweden
-Always

ISP: Verizon FiOS
Country: USA, Maryland

Still remains an issue after 2 weeks.

Code:

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|                                      WinMTR statistics                                  |
|                      Host              -  %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|          Wireless_Broadband_Router.home -    0 |  250 |  250 |    0 |    0 |    1 |    0 |
|    L100.BLTMMD-VFTTP-52.verizon-gni.net -    0 |  250 |  250 |    5 |  10 |  343 |    7 |
|  G5-0-352.BLTMMD-LCR-03.verizon-gni.net -    0 |  250 |  250 |    5 |    6 |    8 |    6 |
|  so-9-0-2-0.RES-BB-RTR1.verizon-gni.net -    0 |  250 |  250 |    8 |  21 |  106 |  44 |
|                0.ae5.XL1.IAD8.ALTER.NET -    8 |  195 |  181 |    0 |  10 |  51 |    8 |
|          0.xe-10-1-1.GW9.IAD8.ALTER.NET -    0 |  250 |  250 |    7 |  10 |  38 |    9 |
|            tinet-gw.customer.alter.net -    7 |  199 |  186 |  13 |  15 |  53 |  28 |
|            xe-1-0-0.mtl10.ip4.tinet.net -    0 |  250 |  250 |  25 |  31 |  115 |  26 |
|                ormuco-gw.ip4.tinet.net -    1 |  243 |  241 |  40 |  46 |  79 |  55 |
|                            192.34.76.2 -    1 |  243 |  241 |  40 |  48 |  117 |  53 |
|                          199.91.189.234 -    0 |  250 |  250 |  42 |  44 |  54 |  44 |
|                          199.91.189.30 -    0 |  250 |  250 |  42 |  44 |  54 |  44 |
|________________________________________________|______|______|______|______|______|______|
  WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

---

Please note, I use a wired connection when playing.

Name of ISP - Rogers Cable.

Country of Residence - Canada.

When does the problem occur? - Rather consistently over the last 10 days or so.

130 pages later and "still investigating"

Cox Communications

USA

Started game no problems, got to level 30, problems crept up. Hit 50 today, cant do anything endgame because of constant rubber banding.

isp: Comcast Cable
locations USA Newark, Delaware
occurs roughly between 8pm-12am

ISP: Telecom Italia
Location: Milan, Italy
DSL connection is working fine with any other device conntected to the router (ipad, laptop, xbox, ecc.).
On FF14 (ps3) got tons of lag (10 secs of freezing screen very frequent - I do not see people runnig at all), persistent 90000 d/c issues 3/4 times in a day (i play usually 9-12 PM GMT+1).

ISP- frontier communications
-US
-always (can't participate in duties, fates, or use chocobo)

- Name of ISP - MyRepublic
- Country of Residence - Singapore
- When does the problem occur (always, only during specific times?) - Only at night around 8pm to 1am +8GMT
- Reference number from your ISP, if you raised this matter with them - Have not contacted them yet.

Ping to FFXIV japan server is always 70~85ms. But game will lag at night significantly

why do we even bother posting in here, nothing is gonna get fixed

Quote:

---

Originally Posted by KMarsara

why do we even bother posting in here, nothing is gonna get fixed

---

According to the original poster, it was to: "To give us a clearer view on how widespread this issue is, it would be much appreciated if everyone who experienced such issues could post the following information as a reply to this thread".

Clearly, not to fix the problem but to get a clearer view, apparently.

IGN: Besharia Silmari
Server: Coeurl
ISP: Verizon FIOS
Country: United States
When does the problem occur: Titan Hard Mode
Reference number from your ISP: N/A will contact them soon

Dear all

I used to have high latency/lag/{problem} within game like slow crafting or rubberbanding. But ever since i started using this command on my laptop ipconfig /flushdns, it tends to solve it for a while, maybe like a few days or so. Why it works i really have no idea but you guys can give it a try.

I'm on ps3 btw

- Verizon FiOS
- USA(TX)
- Mostly in instances, but is noticeable at all times.
- Support ticket: TXCP0AZCXJ

ISP: CYTA
Country: Greece
Time: Always

just a simple yes we are aware would be nice 131 pages not a single post from SE

- Telia
- Sweden
- Small lag is constant (u see people move fast then slow down then fast again etc) then theres the huge lag that presents itself during peak hours EU time (around 8CET and forward) where it's totally unplayable at times, you get freezelag for a few seconds then everything fastforwards, rince and repeats.

Dear Customer,Regarding your request for account support. Please find your answer below.We appreciate your feedback. It will be forwarded to my superiors. Thank you for taking the time to contact us*today*and we look forward to your opinions of our upcoming titles.Thank you for contacting the SQUARE ENIX Support Center.

I don't really think this is throttling related, but i'll put it here anyway.

Just about every day I get the "rubber banding" lag starting at about 2pm ET.

I did a tracert this morning before the lag had started. The whole route is sub 30ms until the last 4 hops, which were:

11 34 ms 35 ms 36 ms 66.198.96.50
12 65 ms 71 ms 65 ms 192.34.76.2
13 71 ms 71 ms 71 ms 199.91.189.234
14 54 ms 55 ms 54 ms 199.91.189.42

Now that we're in lag territory, I've been running more traces and here's what i'm getting on those hops:

11 * 90 ms 92 ms 66.198.96.50
12 99 ms 101 ms * 192.34.76.2
13 97 ms 98 ms 96 ms 199.91.189.234
14 101 ms * 96 ms 199.91.189.42

Those pings aren't terrible, cept the timeouts XD, but it definitely shows a difference from before.

This post is FWIW. My ISP here is Level 3

Quote:

---

Originally Posted by KMarsara

just a simple yes we are aware would be nice 131 pages not a single post from SE

---

Because this is not an issue, Cat butts are a real issue. Everyday now I am lagging even though I get 30MS to the server, really hard to play this game - especially as a tank.

Comcast, United states, fl. I ping 73 to the server, 1-4k in game, but only on receiving, sending isn't an issue. I'm not rubberbanding, my macros keep sending to the server even when I'm frozen according to my group mates. It just does all the actions at once after lagging.
Comcast, and pretty much always.
I've now taken up crafting as its too stressful to play a combat role.

Verizon FIOS, northern virginia.

Beautiful connection to most of the internet, just not to Montreal, apparently.

Verizon has stated that they cannot help me since the problems are clearly with Tata Communications's equipment in Quebec/Montreal.

Average to 184.107.107.176, the NA "datacenter IP" is about 1% packet loss if I'm just standing next to the Aetheryte in Revenant's Toll. Concurrent tests of loss and latency to www.google.com or 8.8.8.8 is 0% and very low jitter.

Loss to the datacenter jumps to around 4% with crazier latency spikes if i'm actually in an instance trying to do something, which means a lot more data is flowing between the server and my client. All the while loss and latency to google doesn't change.

Titan HM is simply impossible with this lag. Starting with the group stacked up, the rest of the group rubber-bands a lane-width and a half away from me at the same time that I see the lane...

A pathping follows. Hops 9 and higher are Tata equipment in Canada.
Last night, the spike in average latency going from 9 to 10 was an additional 240ms as Tata's equipment was crumbling.

-----------------

c:\>pathping -n -w 1000 184.107.107.176

Tracing route to 184.107.107.176 over a maximum of 30 hops

0 <redacted>
1 <redacted>
2 108.18.<redacted>
3 130.81.96.198
4 130.81.199.146
5 152.63.7.221
6 66.198.154.53
7 64.86.85.1
8 64.86.32.33
9 64.86.33.25
10 66.198.96.61
11 66.198.96.58
12 184.107.1.110
13 72.55.128.44
14 184.107.107.176

Computing statistics for 350 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 <redacted>
0/ 100 = 0% |
1 0ms 0/ 100 = 0% 0/ 100 = 0% <redacted>
0/ 100 = 0% |
2 4ms 0/ 100 = 0% 0/ 100 = 0% 108.18.<redacted>
0/ 100 = 0% |
3 10ms 0/ 100 = 0% 0/ 100 = 0% 130.81.96.198
0/ 100 = 0% |
4 20ms 0/ 100 = 0% 0/ 100 = 0% 130.81.199.146
0/ 100 = 0% |
5 8ms 0/ 100 = 0% 0/ 100 = 0% 152.63.7.221
0/ 100 = 0% |
6 6ms 0/ 100 = 0% 0/ 100 = 0% 66.198.154.53
0/ 100 = 0% |
7 25ms 0/ 100 = 0% 0/ 100 = 0% 64.86.85.1
0/ 100 = 0% |
8 25ms 0/ 100 = 0% 0/ 100 = 0% 64.86.32.33
0/ 100 = 0% |
9 36ms 0/ 100 = 0% 0/ 100 = 0% 64.86.33.25
1/ 100 = 1% |
10 53ms 3/ 100 = 3% 2/ 100 = 2% 66.198.96.61
0/ 100 = 0% |
11 54ms 98/ 100 = 98% 97/ 100 = 97% 66.198.96.58
0/ 100 = 0% |
12 --- 100/ 100 =100% 99/ 100 = 99% 184.107.1.110
0/ 100 = 0% |
13 48ms 2/ 100 = 2% 1/ 100 = 1% 72.55.128.44
0/ 100 = 0% |
14 45ms 1/ 100 = 1% 0/ 100 = 0% 184.107.107.176



*edited for clarity

Grande Communication
Texas
Experiencing up to 1 minute delays on NPC loading and other players. Occurs constantly.

Verizon FiOS
Maryland, United States
Always

BrightHouse/Earthlink
Florida, US
Intermittently before but constant over the last few days

Usually works fine in the morning. But after 6PM Eastern time the game becomes unplayable. People freeze in place and then teleport to where ever they ran. I am trying to raid with my free company and this lag makes it impossible. I disconnect from the game with a 90000 error every 5 minutes. This also causes me to lag in mumble but if I close the game everything goes back to normal.

-Name of ISP: Charter Communications
- Residence: United States
- Occuance: Any time after 6pm eastern with the occasional spike elsewhere

Still an issue...
ISP: Verizon FiOS
Country: USA, Maryland
Frequency: Around every 10-15 minutes

Code:

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|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                  |
|                      Host              -  %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|          Wireless_Broadband_Router.home -    0 |  500 |  500 |    0 |    0 |    1 |    0 |
|    L100.BLTMMD-VFTTP-52.verizon-gni.net -    0 |  500 |  500 |    5 |    7 |  114 |    7 |
|  G5-0-352.BLTMMD-LCR-03.verizon-gni.net -    0 |  500 |  500 |    5 |    7 |  118 |    7 |
|  so-9-0-2-0.RES-BB-RTR1.verizon-gni.net -    0 |  500 |  500 |    7 |  18 |  176 |  99 |
|                0.ae5.XL1.IAD8.ALTER.NET -    3 |  457 |  446 |    7 |  10 |  48 |  42 |
|          0.xe-10-1-1.GW9.IAD8.ALTER.NET -    0 |  500 |  500 |    7 |  11 |  123 |  12 |
|            tinet-gw.customer.alter.net -    5 |  421 |  401 |  15 |  19 |  97 |  17 |
|            xe-1-0-0.mtl10.ip4.tinet.net -    0 |  500 |  500 |  25 |  37 |  184 |  37 |
|                ormuco-gw.ip4.tinet.net -    0 |  500 |  500 |  42 |  45 |  148 |  43 |
|                            192.34.76.2 -    0 |  500 |  500 |  42 |  46 |  147 |  45 |
|                          199.91.189.234 -    1 |  496 |  495 |  40 |  45 |  170 |  41 |
|                          199.91.189.30 -    0 |  500 |  500 |  40 |  43 |  147 |  41 |
|________________________________________________|______|______|______|______|______|______|
  WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

---

Comcast
USA, Pennsylvania
1-2 times per week for the last month

Some observations:

Every website I'm browsing is fast.

When I log in to FF, the lobby is fast and responsive. As soon as I get connected to Famfrit, everything becomes laggy and unresponsive.

When I'm in game, everything I do is on a 1-5 second delay. It's unplayable.

I logged off and did a speed test:

Your Speed Result:
Download Speed: 23263 kbps (2907.9 KB/sec transfer rate)
Upload Speed: 4636 kbps (579.5 KB/sec transfer rate)

I logged back on 15 minutes later and the game was still laggy.

I was playing the same content in the same area at the same time yesterday and everything was perfectly fine.

I will not be renewing my subscription if I'm unable to play the game. Please, at the very least, provide some sort of communication as to what the problem is, and what is being done about it. I will provide any additional information you'd like - just ask. But as of now, this issue unacceptable. I already submitted two support requests and haven't received a reply.

PS: Whoever's idea it was to make it so that you have to click the star - and ONLY the star - for your character selection to be able to post on the forums should be fired. After 14 years of being a web developer that's one of the most retarded thing's I've ever seen.