Originally Posted by
Allegor
I think it can be both, actually. WoW got a lot of positive feedback both times they enhanced their CC, many people even went back to the game mostly because of it and the restriction lift from the allied races, rather than the game itself. It's true new races and overall customizations are just aesthetics, as opposed to stuff that affect gameplay/content, but it'd be a lie to say they don't leave a lasting impact on the audience's perception of the game too - Female Au Ra is the second most popular option even today, and even Hrothgars, despite having a smaller fanbase, all but made Roes go extinct.