Audio popping issue

Just a heads up to some people in replies above, the initial response from Zhexos saying that there's a fix in progress was before 6.08 release. As of right now, we have no indication of a fix being in the works for audio issues appearing/continuing as of 6.08 release. Please file official bug reports with your system information as this is most probably the best way to draw attention to the issue, especially if your system information is very different to others' (e.g. if you're on Mac, or on PS4/5). We haven't had any feedback from anyone about this since 6.08 came out and for the first time since this issue started for me (6.0), I'm starting to be a little concerned about whether or not we're getting a fix at all :/

Unfortunately, not fixed for me either. It was specifically the crackling from ambient sound that I had, and it stays half noticeable with music on and ambient sound at half. I tried to turn it up earlier and remembered quickly why it was so low.

intel i7-6700k / gtx 1070 / 32gb ram, temps remain normal.

I am seeing this too, very frequently and intensely since 6.08, on an Intel iMac. 4.2 GHz quad core i7-7700k, 32 GB RAM, Radeon Pro 580 8 GB.

I tried replying to bug reports but I wasn't able to post there. This did not occur for me prior to 6.08 but I pretty much run into it every session now, if I play long enough (within an hour or two of starting).

Same. 6.0.8 broke audio for me. The audio makes up so much of the experience I just do not like doing content without it.

Similar issue here. Since 6.0.8. I started getting terrible audio cracking at random times (during questing, in the middle of a cutscene, in the title screen...) that will not go away until I quit the game. Relaunching once or twice will restore the audio back to normal, but that's awkward in the middle of a duty or cutscene.

I have not managed to track down what starts it to any specific cause; no spikes in lag or CPU or memory usage as far as I can tell. Sometimes it does seem to be triggered by other programs like my display automatically turning to night mode, but just as often it happens seemingly out of nowhere.

I'm on a MacBook Pro 2017, 2.9 GHz Quad-Core Intel Core i7, 18GB RAM, Intel HD.

I really hope this issue gets fixed soon. It was much nicer to play when I didn't have to be constantly quitting the game multiple times per session.

I'm finding some issues too on a late 2013 Mac Pro (coffee pot type) running MacOS Big Sur 11.6.4 . I mentioned this in another thread but adding it here.

I run FF14 in windowed mode and on start-up all is fine but frequently after tabbing out of the game to the desktop or another Application, the sound suffers from a crackling oscillating distortion which is incurable till the game is completely restarted.

I tried changing the audio sampling options using the Audio MIDI Setup utility as suggested elsewhere. At the 44.1 kHz default I was getting this distorted crunchy oscillation on the sound. Altering to 96 kHz just intensified the nature of the distortion, when it occurred, to a more intense revving sound.

However, I have found that if I launch the Audio MIDI Setup utility and keep it actively running all the time while playing FF14, then it prevents the problem from occurring even with frequent tabbing out.

I have no idea why that works for me, but at least it is a sort of a workaround for now. I've left the sampling at 2 ch 32-bit Float 96 kHz on my Line Output to speakers.

Maybe that helps someone with a similar version of this issue :)

System details:
Mac Pro (Late 2013)
3.5 GHz 6-Core Intel Xeon E5
16 GB 1866 MHz DDR3
AMD FirePro D700 6 GB

Chiming in that I'm having similar issues with audio since 6.08. Can't say for sure when the problems first arose as I took a break from the game during the Endwalker release. I was still in Heavensward content at the time and didn't want to take up space in the queues, however I don't recall the issue being apparent until recently so I can only assume.

Unlike many others here who are running into audio problems on Mac, I'm seeing them on Windows 11. For me, the problem appears as a glitchy, popping sound that cuts in and out seemingly randomly and occurs constantly (as in every few seconds). Logging out and back in can temporarily resolve the issue, but it can resume in as little time as 2 minutes, or it could not return for half an hour. Out of all the troubleshooting attempts I've made, this is the only trick that's made any difference and nothing resolves it completely.

This Youtube video from Derek demonstrates what I've been hearing best.
https://www.youtube.com/watch?v=EFYhFu3n_18

From the experimentation and exploration of the bug that I've done, it seems to be tied specifically to ambient sounds in "sanctuary" towns and settlements. I've yet to hear it in general field areas in my experience. I've also determined that the noise this popping seems to introduce is actually a sort of crowd ambience sound. While it sounds like little more than a glitchy popping sound most of the time, every now and then, particularly while moving, I can hear what sounds like chatter from a large crowd. The kind you might hear when there's a large number of player characters in a single area, even if there aren't other players in the zone with me. It actually comes in most clearly when I log out after the bug begins as that crowd ambience sound will play for about a second before returning to the main menu. This leads me to think something in the game's sound engine is bugging out the crowd audio simulation.

Restarting, reinstalling, updating drivers, changing my system audio settings, turning off dualsense/ds4 support, trying the spatial audio pack, among countless other troubleshooting attempts did nothing to resolve this issue. While logging out and back in can mitigate the issue for a small amount of time, its far from a fix and it makes long sessions where I'm doing quests in towns and settlements headache-inducing. Will be keeping an eye on these forums and hoping for a fix/patch soon as this issue has made it extremely difficult to play this game for extended periods of time.

Chiming in for my spouse. Within the past 2 weeks (6.08) her speakers have started crackling and popping. Sometimes the audio is perfect, other times the audio is a hot mess. It's never consistently being buggy. Whatever "fix" was implemented seemingly has busted the audio for other users now. At this point SE should be giving out free Spacial Audio packs (or at least a longer free trial) to all the affected accounts since it seems to be the only workaround that keeps the game playable in any manner. I hope this gets resolved by the next patch. I'll be sure to have her submit an in-game bug report in hopes something is achieved.

So I've tried just about everything and I have had audio issues since the release of 6.0.

Beside the headaches the audio creates when I travel or move thru zones, yes I actually travel around w/out my headset on because of the continuous audio issues I experience.

I have even purchased the 3d audio pack and ran with that, but guess what - I still experience the same issues with this entire janky experience.

Hard to be immersive and enjoy the full experience when you constantly suffer static, hissing and popping as you travel, etc.

$20 US, while I thought this was a solution, was a failure in itself with not fixing the issue this seemed to cause with adding this function and feature.

The 3d Audio is subpar when compared to the previously working audio thru my 7.0 surround sound headphones. The "improved 3d audio" fails to impress, the locations the sounds come from is disjointed and the distance of the audio will sometimes make it seem something is either right on top of you or very far away when in fact it's the opposite. The 3d audio will also overly focus on subjective sounds and push background noise to the forefront.

If the audio pack fixed the hissing, I would chalk it up to another fix for something that was not broken, instead I wasted the money on an "upgrade" thinking it would correct what it might have broken in the first place.

SE - I'm not amused, this has been happening since December, please address this. I hate listening to the audio like it's an AM radio broadcasting during the WW1 as the enemy tries to shell my position.

Rain triggers it.
Crowd Sounds.
Winds.
IE all environmental affects that make the game alive. You turned this into the audio from the late 80's Atari on a bad connection.

6.0.8 also broke sound for me. Prior to this patch, I experienced zero sound issues. I now experience the odd crackling noise others have reported. Like the above poster, these are most noticeable in Sanctuary Cities, and are commonly triggered by ambient sound effects. Can confirm, rain, wind, and crowd sounds all trigger the sound crackling. The issue's severity varies per zone. The Churning Mists, for example, has nearly constant crackling noises, whereas Thavnair (even while raining), has minimal issues.

I'm running Windows 10 Pro on an Intel Core i7-7700 CPU @ 4.20GHz, 16GB RAM, NVIDIA GeForce GTX 1070. I have two sound setups: earbuds plugged into the PC that use ASUS Xonar DGX Audio from my soundcard, and a Logitech PRO X headset with its own separate Logitech PRO-G drivers. Issue occurs when using both.

Patch 6.08 is what started the audio issues for me. At first, I had some crackling and popping sounds with just wind while mounted. When I logged off and the game was shutting down, I would hear a second or less of the "crowd" noises. Then one day, I started having both these issues along with crackling and popping sounds going the whole time I play except when in a duty, unless I'm just not noticing it since I turned my ambient sound way down and there's as lot of sound effects and BGM drowning out everything else during combat. I'll have to double check this.

I haven't had the audio popping in some time, but I've noticed when I'm outside the apartment, the crowd sounds start up and it's all glitchy. Rather annoying. Hubby and others have this same issue too.

I'm having the same issue shown here, I thought I was just hearing things and I couldn't place a finger on what.
https://www.youtube.com/watch?v=EFYhFu3n_18

I hear it in shiro, almost everywhere as well. I think it might be ambient noise? I'm not even sure if this is what causes it????? I try to play with BGM on cause I can't stand the scratchy sound anymore.

If you have an AMD CPU then disable TPM in the BIOS/UEFI. AMD TPM can cause those sound cracklings or other unpredictable slowdowns like mousepointer stuttering. There will be soon[TM] a BIOS update fix for this with AGESA 1.2.0.7.



Cheers

I just wish the ambient sound was back to normal. I used to be able to hear rumbling of motor cycle, gathering, crafting ,etc, even my footsteps. ambient slider is now broken for long time.

Ambient track is still giving distortion in 6.1, worst in some areas than before.

Never had any problems with ambient sounds popping unitl 6.1 and here we go.
AMD user here, TPM disabled.
Ryzen 5600x, 3060ti, 32gb ram, all temps good.

Yeah, we're Patch 6.1 already, still have those exact audio stutters like most of folks that been reporting it. :C

yep.. having the same exact issue ever since 6.0 dropped. it's worse in residential areas, and i hear it nearly always when i log into my ward in the lavender beds. it's really prevalent in arr zones as well, i've been hearing it non-stop while playing on my alt and it's ruining the experience tbh. i hear the crowd noise when i log out, too. a fresh reinstall didn't fix it either.

Still have the problem here too. Patch 6.08 or 6.1 haven't changed much, having the same issue. Now it even start to cause lag and framerate drop that makes the game barely playable and is not constrained in big fight or what, getting the same problem in small city or even instanced contents. Spacial Audio didn't change anything, neither disabling the Dual Shock thing or whatever.

Running out of thing to test to get the game back and this thread and other looks like dev considered the case closed >_>

Problem still occurs. It's very annoying.

Can confirm my spouse's PC is still experiencing this issue. I think it has gotten SLIGHTLY better as of a recent patch after it got worse, but it still has yet to fix itself. My suggestion is for folks to post this stuff in Bug Report so they know it's not an isolated incident of one or two players. I think it's happening to such a small enough pool of players now after they did the initial fix (which broke it for others) that it's possible it's being overlooked.

I am also experiencing this issue. It's extremely distracting. I hope a fix for it comes out soon because nothing I've done on my end has done anything to help.

Quote:

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Originally Posted by Larirawiel

If you have an AMD CPU then disable TPM in the BIOS/UEFI. AMD TPM can cause those sound cracklings or other unpredictable slowdowns like mousepointer stuttering. There will be soon[TM] a BIOS update fix for this with AGESA 1.2.0.7.



Cheers

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Tried the Beta Version of 1.2.0.7 for my motherboard now but nothing changes... still the popping with the Ambient sound effects.
Guess have nothing to do with tpm bugs (worked fine before Endwalker) either so its really getting frustrated with this crap and combination with the high lags on EU server.

Ambient track is still giving distortion in 6.1, worst in some areas than before.

6 months since Endwalker release and I don't want to play the game. I forced myself to get through the MSQ. This bug is killing my experience, I've played since ARR in 2012 and NEVER had this audio issue.

I can bet it's related to the greedy deal Square took for the garbage "3D immersive audio!" scam.

I want to chime in and say that I also have this issue of noise cutting in and out.

It happens anywhere and everywhere, mounting up exacerbates it, and it seems flying makes it even worse. I don't remember hearing it in 6.0, and I quit playing between then and 6.1, so I don't know if 6.0.8 was the culprit for sure.

It's very obnoxious, and while I initially thought I could deal with it, it's wearing on my nerves.

Happening to me as well, can you guys not at least add a sound restart button to save us rebooting the game?

Still happening. Any update or information?

This issue has only cropped up for me recently and I found this thread stretches back...quite awhile. And the new patch has not alleviated it. Extra frustratingly, half my attempts to find a workaround/troubleshoot with sound settings in windows requires a full restart of the XIV client, because the audio just stops.

Is there anyone with more technical insight into how XIV coded their audio setup to explain why it's the only program I ever installed that simply disables all audio if you change a single windows setting related to audio, even if not changing the audio source?

My audio issues started in late 6.0 which sound like a skipping record player every so often and I think it even includes a couple of frames of visual lag. The original suggested fix was to turn off DUALSHOCK 4 functionality but that never did anything so the problem still persists. If anyone could point me towards any suggested fixes for a Windows 10 user who never has a controller connected to their PC at all I'd appreciate it.

Also chiming in to say I have had this issue right from start of 6.0, and it hasn't gotten any better. I have had the issue mostly in the overworld, around the sanctuaries, it still shows up now and then in cities.

https://www.youtube.com/watch?v=EFYhFu3n_18

Quote:

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Originally Posted by ashurbanipal

Also chiming in to say I have had this issue right from start of 6.0, and it hasn't gotten any better. I have had the issue mostly in the overworld, around the sanctuaries, it still shows up now and then in cities.

https://www.youtube.com/watch?v=EFYhFu3n_18

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Thats exactly the same problem i have since 6.0 launch and i also hear short crowd sound after i log out of the game.

6 months into release, this isn't getting fixed. I doubt they even acknowledge the problem exists.

Turning ambient track off completely fixes the problem. That means the problem is THE GAME.

Yes doesn't matter where I am logging out from, the crowd sound shows up at the end.

Now they're advertising the 3D audio pack, which is what causes these issues for most people.

Quote:

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Originally Posted by Anemoshi

Patch 6.08 is what started the audio issues for me. At first, I had some crackling and popping sounds with just wind while mounted. When I logged off and the game was shutting down, I would hear a second or less of the "crowd" noises. Then one day, I started having both these issues along with crackling and popping sounds going the whole time I play except when in a duty, unless I'm just not noticing it since I turned my ambient sound way down and there's as lot of sound effects and BGM drowning out everything else during combat. I'll have to double check this.

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It's crazy, I'm still having this issue. I've had my ambient sound turned waaay down for some time now. Crowd noises upon quitting the game, crackling/popping while flying on mount.

This is happening to me too, although not always. I can't figure out what makes it happen or not.

EDIT: I managed to fix it, I don't know if this will help anyone but try disabling "limit framerate when client is inactive". For some reason, the game thought it was inactive and limited the framerate to 30, which caused the sound glitch.

Still a problem.

It still seems to be an issue in some areas right now. Coerthas Western Highlands while flying for sure. Maybe it's the snow. (I'm just kidding)