Error 401 and 601 CE Upgrade

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Originally Posted by Luso

I just tried from a different ip and a friend of mine let me use his same card he used to activate his account. It didn't work on my account, but his account is working fine.

I have a v1.0 account and was able to pay and play back in 1.0 What is the problem now? I'm using same card same account, but no service.

I called my support for my cc's and they said there is no holds or blocks on my card/account.

So this leads me to believe that my account (and others in this situation) have a problem with them.

I'm not buying another copy of the game. I don't want to start over. I like playing my 1.0 character and would like to use this same character.

I have tried using direct pay, paypal, crysta, and that power pay thing. All of them are giving me an error.

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I said it earlier that this may be a payment server problem on their end. It's not our accounts, that's for sure. The REAL problem is this: Several of my mates have been charged the subscription fee on their cards even though they have been getting rejected from Mogstation/SQE management. I too have been using a prepaid card to try and subscribe and learned, today, that I have exhausted all the money from it by trying, twice, to subscribe to the 180 days. I know there are a few posts from people that have the same problem as my mates and I, I just want to know if how we will be reimbursed.

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Originally Posted by Katamari

I said it earlier that this may be a payment server problem on their end. It's not our accounts, that's for sure. The REAL problem is this: Several of my mates have been charged the subscription fee on their cards even though they have been getting rejected from Mogstation/SQE management. I too have been using a prepaid card to try and subscribe and learned, today, that I have exhausted all the money from it by trying, twice, to subscribe to the 180 days. I know there are a few posts from people that have the same problem as my mates and I, I just want to know if how we will be reimbursed.

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They could be holds on the account. Even if they appear as charges, they require SE's intent to collect on them. This is usually done as a nightly process. When you make the payment it 'hits' your account as a hold and may very well appear as a charge. SE/3rd party would then send electronic documents in a nightly batch to actually draft the payments. If they were rejected on the site, the edocs may or may not have the card info to draft said payments. The process can differ but that is a standard for many companies. I cannot say that the edocs will contain the request or not, but if it were a payment to the company I work for, I could tell you it is not an actual charge. Also, depending on how your financial institution handles the pending charges, they may not drop for up to 10 business days.

EDIT: Payment reimbursement would be from your bank when the hold is released. The bank may require SE to contact them to drop the holds earlier than the up to 10 day drop off.

Same issues on my end. Tried the Crysta method via Paypal but it was cancelled immediately. Not willing to try the Ultimate Game Card route as it seems there are service fees associated with it.

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Originally Posted by Eoyote

Same issues on my end. Tried the Crysta method via Paypal but it was cancelled immediately. Not willing to try the Ultimate Game Card route as it seems there are service fees associated with it.

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What fees would that be? I paid $20 for mine, and got 2,000 crysta. Still cost 1,499 for the sub, which is what it would cost normally anyway. (Poor me, I didn't get the legacy discount >.<)

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Originally Posted by Timberwolf

What fees would that be? I paid $20 for mine, and got 2,000 crysta. Still cost 1,499 for the sub, which is what it would cost normally anyway. (Poor me, I didn't get the legacy discount >.<)

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90 day sub costs 41.97. When I tried adding this amount via Crysta, it wants to charge me around $45. So I'm assuming there's some sort of fee attached to it.

Holy nuts, that's a little redonkulous. Well, here's hoping someone on SE's side will suddenly grow a second brain cell and realize that Houston has a problem, and get it fixed for those who want to do 90 day subs (as I did). O.o;

Same issue. got 601 and it will not let me update my CC info. sent in ticket myself. hope this will be fixed soon

it would be very nice to hear something from an SE rep on here about this issue

Things that did NOT work for me:

1) Paying by credit card directly - declined
2) Paying by adding crysta through a credit card - declined
3) Buying an UltimateGameCard code online and using it to add Crysta through UltimatePay - declined ($20 wasted, I suppose)

Is SE for real? I have tried ALL methods they offer, including a NON-CREDIT CARD one, and I still can't purchase a renewal?

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Originally Posted by Shiresan

Things that did NOT work for me:

1) Paying by credit card directly - declined
2) Paying by adding crysta through a credit card - declined
3) Buying an UltimateGameCard code online and using it to add Crysta through UltimatePay - declined ($20 wasted, I suppose)



Is SE for real? I have tried ALL methods they offer, including a NON-CREDIT CARD one, and I still can't purchase a renewal?

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I bought a Game Card too... or am trying to. I hope it works.

Where is SE's response on this stuff?... Really sad...