Payment Method Registration Errors [Error Code 401 and 601]

Posting in this thread too; I bought 180 days (for the rewards) to play this game with my fiancée when we get home from work. After I purchased that for myself, my fiancée tried to do the same thing, but is riddled with 401/601 on three DIFFERENT cards which we've never had problems with before.

She's attempting to contact support for a third time at this point, so hopefully she gets a good rep (lol). Meanwhile, here I am wasting my FF14 days because I can't play with the person I bought the game to play WITH. This is absurd, just take our money already.

Support told her to wait a week or two and try again. Supposedly they were nice, but they don't have the power to do anything. So basically I have to waste ~14 days of my 180 on top of the 2-3 I've wasted already because of this. SE, you need to talk to your card authenticating service as of two days ago.

I'm giving them til the end of the month to make some kind of announcement regarding this problem to at least show they're aware of it. If they don't have anything by then I'm going to cut my losses and movie. Not sure if SE will get enough bad publicity by then or not though.

I think this only got solved when the 20 days from people who bought 2.0 end. Them it will be a huge shit storm here.

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Originally Posted by Vazerus

Posting in this thread too; I bought 180 days (for the rewards) to play this game with my fiancée when we get home from work. After I purchased that for myself, my fiancée tried to do the same thing, but is riddled with 401/601 on three DIFFERENT cards which we've never had problems with before.

She's attempting to contact support for a third time at this point, so hopefully she gets a good rep (lol). Meanwhile, here I am wasting my FF14 days because I can't play with the person I bought the game to play WITH. This is absurd, just take our money already.

Support told her to wait a week or two and try again. Supposedly they were nice, but they don't have the power to do anything. So basically I have to waste ~14 days of my 180 on top of the 2-3 I've wasted already because of this. SE, you need to talk to your card authenticating service as of two days ago.

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And i thought the 72 hours I was supposed to wait on one of my cards was bad. Can't believe they said to wait weeks.

Called my bank, they authorized said everything was fine. Still getting 601 error. SE needs to take some ownership.

This is another really bad system. I'm sorry. I wish someone could answer this question for me. How do we know if our card is blocked without trying it, failing, and blocking it again? If it is blocked for the 30 day cycle, does that cycle reset every time you try? Please say no. And besides, why was it even blocked the first time? There must be some way to unblock our cards. I don't know of any other really viable method for me right now. I get the idea of security, but Bublex--if that is your real name--even you have to admit it's been fudged up somewhere along the way here, right?

Neither of the suggestions for Error 601 and 401 appear to be true in my case at least. My husband paid for his subscription with no problems. I try to pay for my subscription twenty minutes later on the same network and computer with the same credit card. I get both errors after trying two different payment methods. Therefore, I HAVE to assume that it is not on my end. The only difference between his account and my account is that I have mine linked to a CE v1.0 and he just bought a standard game in August.

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Originally Posted by BriJo

Neither of the suggestions for Error 601 and 401 appear to be true in my case at least. My husband paid for his subscription with no problems. I try to pay for my subscription twenty minutes later on the same network and computer with the same credit card. I get both errors after trying two different payment methods. Therefore, I HAVE to assume that it is not on my end. The only difference between his account and my account is that I have mine linked to a CE v1.0 and he just bought a standard game in August.

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Pretty much the same scenario as me. I think it has to do with not being able to use the same card on multiple accounts, which is pretty dumb in my opinion. I understand it might be there to prevent fraud but it is harming legitimate customers in the process as well..

You can't use the same card on other accounts?

Error code 401 has nothing to do with my bank, and I have confirmed this with them. Its been three days, and I'm still unable to register a payment. I think I'm done. After all of the other nonsense that I've had to put up with and now they won't even take my money? Not worth my time.

Hopefully my thread will help solve your issues. Please give those methods a try and see if they work.
http://forum.square-enix.com/ffxiv/t...ions-Thread%21

I can confirm that 'physical' Ultimate Game Cards work for adding Crysta...they will decline initially but as mentioned in another thread you have to call PlaySpan (650) 432-3200 to add the transaction to SE manually.

This workaround is F'ing ridiculous and I was seriously on the verge of just quitting over it, but whatever.

I tried 3x Credit Cards, 2x Debit Cards, 2x PayPal sources, CC through Ultima +Crysta and buying UGC from Walmart (which also declines)...I finally just drove to Gamespot and nabbed some cards and went through the PlaySpan call process.

Good luck all, this is horrible. :mad:

..also, the reason for the Ultimate Game cards declining is because of a 48h Ultimate pay lockout they put on the system after a certain number of failures. Whether this is tied to the SE card add 601 lockout, I doubt it..but you never know.

omg I am going crazy here I cannot do anything! I have 8 different credit cards from 5 different banks damn errors


---------------------------------------------------An error has occurred..
Please confirm the status of any relevant options and then try again.
As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Center for guidance before attempting to register a Credit/Debit card again.
If you are registering a payment method with a payment service provider, please contact them directly.
(Error code: 601)------------------------------------------------------------


Is there a way to find out if I have any kind of restriction on my account?
or about a timer?

how the hell do I know if I have to wait 24h or 48h or 30 days? how do I know if my account got locked by inputting different credit cards?

SE should let the Customer know what's going on with their accounts by adding a timer or adding more information.

because right now I don't know what to do and how much time do I have to wait.

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Originally Posted by Tsukiyo

You can't use the same card on other accounts?

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From my understanding, no you can't. I'm not digging through SE's pages to find out for sure or not though.

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Originally Posted by Laela

Hopefully my thread will help solve your issues. Please give those methods a try and see if they work.
http://forum.square-enix.com/ffxiv/t...ions-Thread%21

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lets give SE a break if we can find the solution ourselves? WE HAVE GIVEN THEM NOTHING BUT BREAKS! I hope they crash and burn.

Its clear they are either really dumb or do not care about their customers or really believe we or are our banks are all at fault....in either case they will burn and crash a terrible spiral of death especially when 2.0 players have to pay.

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Originally Posted by Bublex

Hello,

We are aware a small number of customers are experiencing issues when trying to set up their subscription for Final Fantasy XIV: A Realm Reborn. Customers affected by these issues are receiving either a 401 or a 601 error code message when attempting to enter their payment information.

For Customers Receiving Error 401
If you are receiving an error 401 message when attempting to enter a new payment method or updating an old one, there is an issue with your financial institution declining the authorization attempt. Unfortunately, Square Enix is not provided with any information as to why the authorization was declined. Please be sure that all billing information is entered correctly on the Square Enix Account. Please be aware that once authorization has been declined, that form of payment method cannot be used for a full twenty-four hours.

If you are unable to resolve the issue with your financial institution, then contact our Support Center for further assistance here. When contacting the Support Center, please note that you will need to verify your account information.

For Customers Receiving Error 601
If you are receiving an error 601 message when attempting to enter a new payment method or updating an old one, the error maybe caused if you are on a private network or on a company network. If possible, we recommend that you try using an outside network to register your payment method to your Square Enix Account. As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Center for guidance before attempting to register a Credit/Debit card again.

Square Enix Support Center
http://support.na.square-enix.com/main.php?id=5382&la=1

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Bublex,

You completely glossed over the real issue. I did not have any 601 or 401 problems registering my card. You failed to process my subscription anyways. I only received the 601 after trying to register it again several times to try and overcome the problem. This has nothing to do my authorization against my bank. I could see that SE had a $1.00 pre-auth already on my account. In fact, now I have 2.

This is where you guys failed to do something properly on your side. Please stop trying to deflect the real problem you had by telling people they are only getting these errors because of something they did wrong. This is being ignorant of the truth and is a slight to those that know better.

Now, make a thread that states why you guys couldn't properly process payments over the past couple of days for those that had properly registered cards. This is likely a good majority of the reason why most people are now in the 601/401 state. Needing to try different cards or the same card over again does this.

Incidentally, I had ZERO problems buying crysta from Ultimate Pay. I was even able to call these guys without the complete RIDICULOUS wait that your customer support center has. You realize it took me waiting 1.5 hours after a *66 to get a call back once your lines stopped ringing busy. Don't tell people to call support until you guys can reasonable handle a response in less then 4 hours on hold...yes I let me phone stay in your queue for 4 hours before I said enough of this joke.

Well I waited 2.5 days to try to and use my card again and pay for my subscription and this time I received the 401 instead of the usual 601. I broke down and purchased 1499 crysta using ultimate pay for a 30 day subscription. It was actually a lot less painless than I thought it would be. I didn't have to call or anything, the crysta was there right after I payed. I realize not everyone can use crysta but for those who can I suggest using your card with ultimate pay. I originally wanted to pay for the 6 month subscription but I lost too much faith in SE. Good luck to everyone still trying to pay and get your shit together SE or I wont be back next month.

On a side note, I was finally able to log in only to find out that there is maintenance and I wont have time to play until tomorrow. pff...figures.

Hello,

I am claiming, like many others who replied to this thread, that the information you provide is incorrect. I am requesting, via support center and with this post, that the issue should be solved immediately.

I have tried to pay with a credit card and credit card only. I got error 601 and 401 respectively and still getting the same errors if I try to pay now. I have tried to pay with 5 different cards in total, one of which is proven to be able to pay for another FFXIV account. These trials were done (around 30 times the first night with an initial card at the same location via 3 different browsers (GChrome, IExplore, Mozilla) in 4 different locations, one of which is proven to pay for another FFXIV account. Two of these cards (including the one which was able to pay for another account) attempted payments giving 30 and 26 hours breaks between trials, ensuring that the 24 hour "lock time" would be surpassed. Each card after the initial one was tried only twice.

Each card belongs to a different bank, they are all issued in Turkey, where I am living right now. Each and every bank has been contacted to, all are able to pay and have necessary funds and guaranteed by the banks to be able to pay for internet purchasing (they have not declined any transaction in the last week). Two of them are proven to be able to buy things via web in the last week.

It should be also noted, that a person who got 601 error the first time he tried was able to pay at his second try exactly at the same time that I was trying to pay.

Errors suggest that I should have contacted the support center. I have immediately opened a ticket regarding the situation, which got answered 2 days later with the questions you provided in the article posted today. Since then, I have explained this process above in 4 total tickets via the support center. I have not received any answers.

I am suspecting (as no clear or correct answer has been given I cannot claim that I know) that my initial tries blocked the credit card payment ability of the account, which is the reason I am no longer able to pay with a credit card. I have a ticket regarding this issue that is not answered, in which I request that the "block" should be lifted. Again, you claim that I should be contacting the support center, and have done that, and have not received any answers.

You can check tickets 2844922, 2849217, 2857639 for proof. It is not only extremely frustrating for a player/customer standpoint, but having done a horrible job at the initial release of a game, then having login issues right after you release the "remake" of the game, then having this issue is simply being disrespectful to your customers. Please solve this issue immediately.

After hearing the suggestions from other users about buying Crysta through Ultimate Pay with an Ultimate Gamer Card I decided to give it a try. I agree that this is not a fix for anything. It's ridiculous that I couldn't use my card to buy a subscription through SquareEnix but I was able to use that same card to purchase an Ultimate Gamer Card through WalMart to then purchase Crysta with through SquareEnix. lol

I went to Walmart.com and purchased the Electronic Delivery $20 Ultimate Gamer Card. I received the PIN number for the card about 30 minutes after I made the purchase.

I went to the Mogstation and purchased 2000 Crysta using the Ultimate Gamer Card and everything went through smoothly.

However, as other users have mentioned I will now have existing Crysta that I may not be able to use unless I purchase another card next month. Honestly, If there isn't a fix by then, I may have to do that anyway.

After talking to a sales representative, I could safely say that everyone that's visiting this page will be under the same circumstances that I'm about to say. You are locked out from trying your credit card for the next 30 days from the last exact time that you attempted to input your card. Every time you try re-inputing your card information resets the 30 day timer. SE can not remove this 30 day lock and will refer you directly to buying the Ultimate Gamer Card because Global Connect will not unlock your account.

For people that don't like reading. Your account is locked for 30 days and you must go Ultimate Gamer Card.

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Originally Posted by Valkrist

For people that don't like reading. Your account is locked for 30 days and you must go Ultimate Gamer Card.

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I don't think Square Enix deserves people's subscriptions if they're not concerned about locking out their customers over inadequacies in their billing system.

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Originally Posted by Valkrist

After talking to a sales representative, I could safely say that everyone that's visiting this page will be under the same circumstances that I'm about to say. You are locked out from trying your credit card for the next 30 days from the last exact time that you attempted to input your card. Every time you try re-inputing your card information resets the 30 day timer. SE can not remove this 30 day lock and will refer you directly to buying the Ultimate Gamer Card because Global Connect will not unlock your account.

For people that don't like reading. Your account is locked for 30 days and you must go Ultimate Gamer Card.

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No, I "mustn't" do anything. In fact, cancelling ffxiv and ffxi.

Quote:

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Originally Posted by Valkrist

After talking to a sales representative, I could safely say that everyone that's visiting this page will be under the same circumstances that I'm about to say. You are locked out from trying your credit card for the next 30 days from the last exact time that you attempted to input your card. Every time you try re-inputing your card information resets the 30 day timer. SE can not remove this 30 day lock and will refer you directly to buying the Ultimate Gamer Card because Global Connect will not unlock your account.

For people that don't like reading. Your account is locked for 30 days and you must go Ultimate Gamer Card.

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If this is true, I'd love to give SE the one-finger salute for their god-awful system.

OK so as soon as I got home from work today (5:30 pm est) I decided to just open a live chat again with SE regarding this problem. I started out 11th person in line with a 2 minute wait period. I thought I would FINALLY get a chance to talk to these people regarding this problem and see what I could do (or what they could do) to get it resolved. Needless to say, I waited about 2 and a half HOURS before I finally got to my turn.

What happened once it got to my turn? the same BULL that happened yesterday. "Status: Canceled There are no agents available to chat with you right now. Please try again later."

Now.. Someone help me out here... ""SQUARE ENIX Online Support" Operation Hours: Monday through Friday 9:00 AM to 6:00 PM (Pacific Time)". That is specifically for the online chat. I'm sitting here typing this message at 7:58 pm EST, and I was just given this rude cancellation a few minutes ago. They still have an entire hour and they're telling me no one is available, despite the fact I was 1 (FIRST) in line for help??????

It's one thing for this error to be occuring, but it's an entirely different animal once they literally ignore you, when their JOB is to help you regarding THEIR problems.

I played FFXI for many years (despite plenty of ridiculous-ness from SE), Played the original FFXIV for a while, and I'm real psyched about this game. I played beta, loved it... I have been playing for a few weeks and it's awesome. It's a shame we have to go through some horse crap just to PLAY this game where other MMORPGS simply have you pay and you play!!! Now to see I will have to wait 30 DAYS to play?? Because of their problem?

And I'm sorry but there is no such thing as "Your account is locked and no one can unlock it" That's the the worst non-sense I have ever heard. They can EASILY unlock ALL of our accounts in seconds (Individually). We all know this, and it makes no sense for them to even try passing that BS on us. This is absolutely TERRIBLE service for an awesome game.

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Originally Posted by Valkrist

After talking to a sales representative, I could safely say that everyone that's visiting this page will be under the same circumstances that I'm about to say. You are locked out from trying your credit card for the next 30 days from the last exact time that you attempted to input your card. Every time you try re-inputing your card information resets the 30 day timer. SE can not remove this 30 day lock and will refer you directly to buying the Ultimate Gamer Card because Global Connect will not unlock your account.

For people that don't like reading. Your account is locked for 30 days and you must go Ultimate Gamer Card.

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Your post is incorrect... I got the same errors everyone else had the first day i tried my card. Yesterday i tried my card 26 hours after i got my first error message and it accepted my card. I didnt use my checkings debit card though i just bought a walmart money card as i dont like to use my debit card for any online transactions. Anyway though it worked on the first try. Not saying it will for you guys but that 30 day stuff is pure bs... If that was the case my card would not have gone through either.

Still not working on my end, I’m stationed in Japan so it really doesn’t work with the hours I need to sit on hold, chat support just ended with [There are no agents available to chat with you right now. Please try again later.] Really? Then why did I wait in line for 2 hours starting at #22. Why have a chat....why lie to us about telling us we can call chat when in all honesty, NO ONE IS THERE! Been spamming your phone as well when I can, waited 4 hours on hold via Skype [you owe me those credits back fyi], finally get through, Scott seems super frustrated, I get it, long day, its ok, your job is to help me with my issues, not give me attitude, I was super nice and polite and totally understand you’ve been getting this same call all day, no reason to sigh and shout its my credit cards fault, I never once had an angry tone or yelled back, just very politely asked about the issues and what I could do to fix it and get back to playing your game. Finally found out that yes in fact, my account is frozen (wasnt my credit cards fault now was it, lol) for 30 days because of attempt spam, he says, let me look into that some more ...... click ..................................

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Originally Posted by MikoChihiro

Still not working on my end, I’m stationed in Japan so it really doesn’t work with the hours I need to sit on hold, chat support just ended with [There are no agents available to chat with you right now. Please try again later.] Really? Then why did I wait in line for 2 hours starting at #22. Why have a chat....why lie to us about telling us we can call chat when in all honesty, NO ONE IS THERE! Been spamming your phone as well when I can, waited 4 hours on hold via Skype [you owe me those credits back fyi], finally get through, Scott seems super frustrated, I get it, long day, its ok, your job is to help me with my issues, not give me attitude, I was super nice and polite and totally understand you’ve been getting this same call all day, no reason to sigh and shout its my credit cards fault, I never once had an angry tone or yelled back, just very politely asked about the issues and what I could do to fix it and get back to playing your game. Finally found out that yes in fact, my account is frozen (wasnt my credit cards fault now was it, lol) for 30 days because of attempt spam, he says, let me look into that some more ...... click ..................................

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Well i guess i was just lucky... Good luck to you all, hope you get back into game soon

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Originally Posted by Astrah

Your post is incorrect... I got the same errors everyone else had the first day i tried my card. Yesterday i tried my card 26 hours after i got my first error message and it accepted my card. I didnt use my checkings debit card though i just bought a walmart money card as i dont like to use my debit card for any online transactions. Anyway though it worked on the first try. Not saying it will for you guys but that 30 day stuff is pure bs... If that was the case my card would not have gone through either.

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How many times did you try your card before you gave up and waited the 26 hours? I think how many times you use it depends on how long you get locked out.

Please I am having this issue but it's not my financial institution....

Okay, I fixed this myself by using Ultimatepay. Even when using paypal I would still get rejected. After a lot of searching it was due to me being in Japan and my IP address not being close to my stateside billing address. All you need to do is call Ultimatepay and they can tell you how to fix this to buy crysta.

I'd like to add my experience to this thread too. I've been a customer for many years and had my account setup with Puerto Rico as country. Due to the cumbersome system SE has for registering payment method in the past I had to use Click and Buy service which was working fine, that is until SE decided to stop using said service on July 2013.

I had yet again tried to updated my payment method and was unable to add my credit card, nor purchase any crysta. After many tries and hours lost for trying and get help from support, those efforts were not fruitful, indeed I feel they don't have the ability to help whatsoever, which from my point of view are wasted company resources. I'm also owner of version 1.0 CE and was able to enjoy just a few days of the new trial, and that was it.

I believe that what is going on is that Puerto Rico being setup as a country in SE account management system, is causing trouble with the credit card validation system because it expects to be different from US. In my case, my cards are registered as US, because after all, PR is a US territory. Furthermore, being treated as a different country render us unable to purchase crysta via Paypal or other method such as the Ultimate Game Cards etc.

I suggested the support people to help me change the country from Puerto Rico to US, but they are not allowed to do so. Therefore everyone looses here. I think they should at least be able to do this once just to help set things straight, but it is not the case.

Last recommendation I got from support was to purchase the game AGAIN and register under different country. It is easy for them to say so, but I've invested time and effort that would be lost if I did that, although I was willing to do it if at least they allow me to transfer everything from my old account. The answer was still no.

It is a shame that a company this size after spending so much to do the "RIGHT" thing is hurting the faithful customers who never stop believing them and kept supporting it.
My only hope is that someone with some sense of commitment will read all this and make the right call. (yes, I still have hope).

Regards.
Luis F

I used it 2 or3 times, not totally sure but it wasnt over 3 times...

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Originally Posted by YarozeX

Okay, I fixed this myself by using Ultimatepay. Even when using paypal I would still get rejected. After a lot of searching it was due to me being in Japan and my IP address not being close to my stateside billing address. All you need to do is call Ultimatepay and they can tell you how to fix this to buy crysta.

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I live in China, and also my billing address is US. Ultimatepay is like paypal? How do I contact them

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Originally Posted by Astrah

I used it 2 or3 times, not totally sure but it wasnt over 3 times...

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That's probably why. I used mine a lot thinking the payment server was under heavy load or something.

I'm still thinking that they are doing this on purpose to the majority of 1.0 players, so WE buy the game again.
I mean they make more this way.
I wonder if all the new players will have the same problem we have.

BTW when people mention account locked for 30 days, you mean that we can't even use a UGC on our Square enix account because it's frozen?

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Originally Posted by darthkyron

I'm still thinking that they are doing this on purpose to the majority of 1.0 players, so WE buy the game again.

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I really fail to see the logic in statements like that. Buying the game again isn't going to fix the problem, it's just going to let you play a completely different account for 30 days before you're screwed again. No one's going to keep buying the game every month to restart the game every month (unless they're making money from RMT). Besides, physical Collector's Edition, PS3 edition, pre-order bonuses was already enough to make people rebuy the game. The errors also made it hard for people to buy digital CE, which also milked 1.0 player money. These errors are sabotaging FFXIV's revenue, not making more revenue for Square Enix. If anything, this is giving UltimatePay/PlaySpan extra revenue, because people are paying for Ultimate Game Cards instead of direct payments to Square Enix.

Well my credit card went through using UltimatePay, but not the default Credit Card option. So something is screwed up with GlobalPay or whatever it's called.

How did you pay with UltimatePay? cause my account doesn't give me that option, the only options I have on my account is. Sub Services, Enter Bonus Code, Add PS3 code and add Preorder Bonus code. that is all no other payment option is available to me.

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Originally Posted by shenirio

How did you pay with UltimatePay? cause my account doesn't give me that option, the only options I have on my account is. Sub Services, Enter Bonus Code, Add PS3 code and add Preorder Bonus code. that is all no other payment option is available to me.

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Go to Mogstation > Square Enix Account Settings tab > Add Crysta > Select amount > Next > Select Ultimatepay radio button > Select Payapl tab > Then click next > And should be like a normal transaction from there.

But be warned if you get a 601 error it is more than likey the IP address issue I stated earlier.

And if anyone want to maybe try to contact Global Connect here seems to be a page with some phone numbers thou unsure if they can help.

http://www.globalcollect.com/consume...r-support-247/