Blank character select screen, lobby error 2002

What ISPs are working in Nz?

Quote:

---

Originally Posted by Caerai

What ISPs are working in Nz?

---

According to this post, these are the ISPs not working; Spark though apparently is working as reported by other later posts in this thread.


However, One NZ is not, and I've resorted to temporarily using Mudfish, I posted what I've done.

I tried calling Degrees in New Zealand but had no luck over the phone. I'm hoping the online reporting will be more fruitful or that Square will fix it soon.

Quote:

---

Originally Posted by kendrasurprise

I tried calling Degrees in New Zealand but had no luck over the phone. I'm hoping the online reporting will be more fruitful or that Square will fix it soon.

---

I believe if you log a complaint they may have to take more action against it. but I wouldnt know.

I have tested the ping from my pc to the Ip address that was provided. it was connecting to it not a problem so I do not believe it’s an IPS problem. I believe the problem is the IT support in Australia is only open Monday to Friday so Saturday and Sunday they closed. That’s why the problem has not been solved.

Not sure what changed, but issue seems to have been resolved for me (on 2degrees)

Well fingers crossed I come back home. I’ll have FF 14 running back again. It’s been two days and I kind of miss my character.

(I've edited my original post and added this there, but just to reiterate for people who may have not seen it):

Quote:

---

Unfortunately my Network Engineering friend was unavailable during the weekend. I have logged a ticket with the 2degrees Network Operations Team (NOC) and let them know it looks like an MTU issue (and have linked them to the Whirlpool forum post where their Network Engineers have fixed the issue for their customers). Hopefully the NOC team will pass the ticket to the Network Engineers first thing Monday and we can get this resolved.
For players in NZ with 2degrees, if you contact them you can reference ticket #: INC0604594.

---

Looks like it is working for me now at least, I am on ONE NZ.

Quote:

---

Originally Posted by RoaroftheEarth

Looks like it is working for me now at least, I am on ONE NZ.

---

I just got in without using Mudfish and I am on One NZ.

i got back in as well am with one nz

Yup I'm back up to Slingshot

Back on with 2Degrees. Thanks everyone for the support. Nice to see the community spirit is going strong.

"2degrees" here and the issue appears to be gone!^^

Thank you to everyone in the post for working together and helping to spread awareness + information sharing!

FYI: @NOC_JP @Voltenyne

Good morning fellow adventurers and thank you all for posting in the Final Fantasy XIV Technical Support Forums.

I apologize for the delay in our response to your concern. I am glad that you are no longer experiencing this issue. If you have any more questions or concerns, please post again in the technical support forums.

This thread will be moved to "Closed Concerns”


Hope to see you online!