Originally Posted by
Carighan
And if we go by the few times devs have talked about this, then listening to the vocal part of your MMO playerbase (as in: social media etc) is actually really dangerous, as it heavily skews. It's a tiny tiny percentage, and at the same time people need to be angry to speak up, so you naturally get the ones who don't like something, and it's a minority. But now you got no clue what the rest thinks! If say, 4% are angry and vocal about it and 1% are happy and vocal about it, what does this mean? That 96% like it? (and hence are quietly playing) That the entire playerbase is split 80% dislike : 1% like? That only 1% of players like it, everyone else is unhappy? You cannot know. You got stats that you need to form the base opinion on, you can then take exemplars of the "I disliked this, I stopped/quit/dropped XYZ" via the social media. But that only works for the unhappy ones.