Error 30002 after reactivating account.

>:O /bump!

I'm getting this error after about 15 minutes of being logged in. I just started playing in April, after the servers had been merged. I reactivated my account yesterday and was able to play fine all day. I was also able to play today, but now all of a sudden, I"m getting this error.

Talked to Tom yesterday, long story short. They still don't know what's wrong, Japan Dev is looking at it still. The character is corrupt according to Tom. Only thing I've noticed is each rep sticks to an excuse which seems to be different from every other rep, which tells me they don't know a thing. ><

><; should ask if they can refund you money for all this time can log into a char thats corrupy on thier end

When I brought it up they said they couldn't talk about compensation until the problem was fixed. If they refuse to refund I'll just protest the charge with my CC company and get it back that way.

Keep us informed with all that payment stuff too, who knows might help others with same issues.

afternoon bump!

Bumping for progress.

bumping before bed!

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning. Reposting as my bump to better help getting read.

>.> need them to look at thead more! and /midnight bumps!

Late nigth bumps! thanks to Ingame:

Tomoken Kishi: 30002 forums dude?
Doom Cky: ;o
Doom Cky: oh snap
Doom Cky: brb i need to bump them
Tomoken Kishi: lmao

Still no luck i take it ; ; all i can do is bump this fro you guys.

Bump, wishing I could waste a Saturday playing.

Quote:

---

Originally Posted by SE_Stephen

Greetings everyone,

We understand the frustration you’re all feeling regarding this error and being unable to log into a specific character. Unfortunately, we aren’t able to assist with this issue any further via the forums as it requires specific account-related details that we need to collect and provide to the development team.

We need you to please contact the Square Enix Support Center via support.na.square-enix.com and there you’ll be able to submit either a chat request or call our representatives for us to better assist you.

Thank you for your understanding and we deeply apologize for the frustration that this issue is causing you.

---

Stephen I called into the phone support line and talked to Justin, he said that on their end my account and character look correct and that my issue needs to be forwarded to the engineering department (or dev, difficult to tell with the backpedaling). He also said that my error code may imply that my character may not be able to login because my character might not have been moved to the new server or is in an area that no longer exists.

My information that Justin wanted me to convey for accurate forwarding:

Character Name: Rike Ster
Server: Durandal, formerly Rabanastre (account was not active during merger)
Issue: Unable to log in with Rike Ster but able to with a character (Ret Sekir) I created for testing. Tested with multiple computers, ISP's and locations all with the same error.
Error Code(s):
An error has occurred on the game server.
(30002)1343761480,4406262,5
(30002)1343766138,4406262,5
(30002)1343766227,4406262,5
(30002)1343766288,4406262,5
(30002)1343766358,4406262,5
These were over a few minute period, the "4406262,5" have been consistent for 3 weeks, while the numbers before it just keep climbing.

Justin also said that my ticket numbers are useless to Stephen and whoever he forwards this to, but it can't hurt to pack the information on. Ticket #1687200 and confirmation, dev or bug report #101848463; I have no idea at this point, "getting the run around" has been given a whole new meaning. Reposting as my bump to better help getting read.

XD good that you keep bumping with that info. Maybe they will look here some tiem and reply with stuff...

Evening bumpage.

After Darnus bump! >.> this fight is fun.

Afternoon bump!

midnight bump!

BUMPS!!!!!!!

OH GOD! need to bump! these threads are droping!

Morning bump, hoping this gets resolved for you!

Lazy Saturday afternoon bump.

lazy early sundaymorning bump!

BUMP! in the evening!

Post 3 day weekend bump.

O_O forgot to bump yesterday ; ;!

GARUDA BROKEN! 30002!!!

ALL IS LOST!

Very LOST, I don't know if they'll ever fix this!

Bumping and plugging.

DETOURS!

And let's get this issue fixed, please!

Might have to call up SE and sumit tickets to get shit worked on ; ;

OH GOD all msot lost it on main page! bumping!

bump bump bump

so many ppl with these errors now ; ;

Hopefully with the many 30002 error codes we're seeing pop-up, it'll open tech support's eyes regarding this issue. Ths guy has been paying, yet unable to play for 2 months now!

So Balmung's 30002 issues got fixed. What about the people who are patiently asking for help, and NOT belittling the dev team in the process?

bumps! to maybe see these guys issues fixed as well!

Called in again, still no updates. London I believe he said his name was, said this should have been fixed already, blah blah blah. Re-escalated my issue/ticket too, for whatever that has done for me in the past. At this point I don't expect to get in before 2.0 is launched, I'm just hoping that I can at least play 2.0 with my current character and my money for not being able to play these last few months.