Steam Launcher not working

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Originally Posted by CatSidheSilvie

Same issue on my husband's computer for the last hour or two. Yay. I tried uninstalling the game and deleted every FFXIV file on his PC but even trying a clean install gives me a Steam connection popup error, then a technical issue warning when we attempt to launch it for the first time.

So now we'll have to go through the hours-long full reinstall process whenever this gets fixed. And husband won't be pleased when he realizes all his settings are gone since he spent yesterday evening redoing his hotbars and I'm sure forgot to make a backup since he exited the game once he was done... I'd much prefer it if we'd bought the Windows version.

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Yeah if it's one thing I learned the last time this happened, a full re-install will not fix the issue and will only compound the problems. It doesn't help you now, but... At least you know for the future and at the very least can warn others.

.... Yanno while also warning potential new players never to purchase this game on Steam.

Same here, can't log in using steam launcher

I don't know, works perfectly fine for me. Oh wait, I'm not using steam...

Seriously, ppl in fc complain about steam login not working.

If only we could buy the regular PC option and play with the same account instead of going through steam...

With the linking of accounts, access to the game became prone to failure.
Please just let ppl separate their accounts from steam, vast amount of people affected by this would gladly pay for that "service" or even rebuy the game.

+1.

it's been more than two hour. How long will we need to wait?

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Originally Posted by AdmiralKitty

+1.

it's been more than two hour. How long will we need to wait?

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And how long do we need to wait for a simple acknowledgement from SE that there is an ongoing issue? I work in IT. If we allowed an issue to go on this long without even an acknowledgment, heads would roll.

I would love love love to have the option to remove my game from Steam and swap it over to standalone so I can actually play the game that I pay a monthly subscription for... This is infuriating. :( Steam is dropping the ball for SE right now.

I experience the same issue.

Since Steam has strategically made it impossible to report this issue in an intelligible way, I think perhaps its time we make ourselves impossible to ignore. Call 425-889-9642 and press 0 to leave a message in their inbox. I already have.

Also enduring the same issue.

Could we realistically just start a petition that we could all sign and send to Yoshi-P asking for a change lol. I know it's probably above his head but I mean we have to be able to do something.

Yup, still down on steam...

Same issue here i realy getting tired of this crap i start to play this game 1 year ago and is the 5th time that i have this problem i dont care if is Steam of SE problema im a costumer and i pay por a service and is SE responsibility to find a final solution for steam players.

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Originally Posted by geminipestdeath

Could we realistically just start a petition that we could all sign and send to Yoshi-P asking for a change lol. I know it's probably above his head but I mean we have to be able to do something.

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ideally, would allow an option to transfer off Steam. period. yes, we all made mistakes getting the game through Steam, but obviously Steam via their support, doesnt care, they got their cut. Time to cut Steam out completely and allow us to transfer to a PC license. I have zero problems in having to rebuy the game, but I refuse to lose my characters just to end teh blood contract with Steam.

I'm ready to sign anything. Unfortunately, the problem with connecting via Steam occurs not only for FFXIV.

Finally decided to leave a negative review on Steam because of this, nobody should buy this game on the platform.

Why is steam authentication even a thing? There is no purpose for it other than causing a failure state like this.

The launcher already makes us authenticate with our license login ID and password, that should be authentication enough.

Steam does not require games to use its authentication to be sold on steam.

+1
For the love of God make the Steam authentication optional. I'll be the first to admit that it's good for account security, but I do not appreciate being locked out of a subscription based game every time Steam shits the bed- which is often. There are enough security features already that it's downright unnecessary for the 90% of players who aren't falling for every phishing scam whisper they get.
If I had known this would be a problem before I bought the game on Steam I never would have bothered. I would switch to an SE-tied account in a heartbeat if they offered it.

I have the same problem aswell... again!
This really pisses me off. Never had the problem in all those years and now twice in a week.
Would be nice if they could start fix things. As much as I love FF14, but there are so many problems theses days and while constant updates or letters from Yoshi himself are nice. They wouldn't be nessesary if they would just fix stuff before they break.

Not again ;_; what the heck YoshiP?

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Originally Posted by Kes13a

ideally, would allow an option to transfer off Steam. period. yes, we all made mistakes getting the game through Steam, but obviously Steam via their support, doesnt care, they got their cut. Time to cut Steam out completely and allow us to transfer to a PC license. I have zero problems in having to rebuy the game, but I refuse to lose my characters just to end teh blood contract with Steam.

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What's the most official petition method to use these days :thinking:

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Originally Posted by AtrusDni

Finally decided to leave a negative review on Steam because of this, nobody should buy this game on the platform.

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Everyone warned me that buying on steam wasn't worth it, and I didn't listen. WHY DIDN'T I LISTEN!!!!!

Same issue here.

I find it completely unacceptable that there's no place to track this error, no acknowledgement, and no way to transfer off of Steam so that I can actually play the game I pay a subscription for. This is ridiculous. I already have 2 factor authentication on my account. Steam integration hasn't made my account safer, it has only set up increasing errors like this.

So bummed out rn.

Honestly, this is unacceptable from both SE and Steam. If anyone from Steam reads this, I need you to know that outages like these mean I will never recommend anyone to get the Steam version anymore. Also very annoyed that SE didn't do more to protect their users from this forced Steam integration in the first place, or negotiating a way for us to switch out of a Steam service account. Now, we're unable to access the service we're paying for, and seemingly neither party wants to own up/provide support.

Yeah agreed. It's super frustrating that I can't just also... have the non-steam version of the game I pay a sub for.

Square, again... please allow us steam users the option to migrate to the stand alone version. =(

https://cdn.discordapp.com/attachmen...12/unknown.png

Authentication servers are back up. Try logging in again, worked for me!

It seems to be up for me! If you're waiting, give it a try!

Yeah doesn't help that when you google "technical issue ffxiv launcher" all the guides from third parties say the last resort is to reinstall. We had this issue once before after a patch and a reinstall did fix it, so I assumed it was the same deal. I only thought to go to social media to check if anyone else had this issue after not being able to fix it with a clean install. Def know for the future now and will check here first, hah. Hopefully some of those other sites update their articles to mention it can be a their-side issue and not just your computer.

Having an official statement from Square when they're aware this is happening would be really nice, at minimum, so we don't spend ages troubleshooting.

Now it works !

Looks like it may be back up now. Was just able to login via Steam

I'm having the same issue here.

Sick paid service

looks like someone at Steam kicked the chipmunk and woke it up.

Even if it works, we shouldn't stop wanting this to change. This is something that is going to persist. We really should ask for change - all of us.

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Originally Posted by geminipestdeath

Even if it works, we shouldn't stop wanting this to change. This is something that is going to persist. We really should ask for change - all of us.

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to be fair, its the first issue I have had with teh launcher since I got the game.

however, I have wanted to move the game away from Steam for a while simply because it would be easier for paying my subscription. We SHOULD have an option to repurchase the game if we need to and transfer character to the SE account.

Had an event planned for a minute after the steam servers went down (again). Are we at the point where the steam users have been screwed over enough times for SE to actually do something about this, or does it still need to happen more times to make absolutely sure that this is, in fact, an issue? It did just get fixed but we all know it's only a matter of time before it happens again.

I have submitted a ticket to Square Enix regarding this. You can find the EU ticket submission website here - https://support.eu.square-enix.com/c...hp?id=612&la=2

There wasn't a really good option to choose under the categories, so I just chose "In-Game/Game Contents" for the Contact Category and "Known Issues" for the Contact Sub-category.

I explained the issue in full, advising that it is affecting a large number of users, asking them to please intervene on our behalf and liaise with Steam to resolve the problem. Hopefully something will come of it.

I encourage everyone else having this issue to submit a ticket to support in the same way. If enough of us do it, Square Enix will perhaps take notice and prioritise a fix.