Error 2002 after the patch

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Originally Posted by AriannaStormwake

are they aware of the issue at all? i just wanna play

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Does not seem to be the case. Why would it take this many hours, when to me it looks like a rather simple to fix server error. Were it something major, much more regions would be having this issue.

Still no reply to my ticket at least. Also, usually making more tickets, should help. The more reports there are, the higher the probability for the issue to actually get noticed.

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Originally Posted by ivobonev

Server issues, getting people together since ancient time. Or at least since online games have been played.

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I am in if you name the discord 2002!

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Originally Posted by Plama_chan

Does not seem to be the case. Why would it take this many hours, when to me it looks like a rather simple to fix server error. Were it something major, much more regions would be having this issue.

Still no reply to my ticket at least. Also, usually making more tickets, should help. The more reports there are, the higher the probability for the issue to actually get noticed.

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indeed one of the other posters got a generic ticket reply curious

+1 2002 error From Bulgaria

+1 Error 2002 from Bulgaria since yesterday. Two disconnects after the patch during the day and then can't connect at all (only to European DCs). Ticket is sent as well.

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Originally Posted by Grebeny

I am in if you name the discord 2002!

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Since it does not look like anyone is actually doing it. I am taking this name suggestion and there you go: https://discord.gg/FpgjQAVq

Also, it's been a while since I have created a Discord Channel, so anyone more experienced feel free to step in. XD
Since it looks like the majority of us here are from Bulgaria, feel invited. Macedonia and Georgia, you are welcomed too.

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Originally Posted by Plama_chan

Since it does not look like anyone is actually doing it. I am taking this name suggestion and there you go: https://discord.gg/FpgjQAVq

Also, it's been a while since I have created a Discord Channel, so anyone more experienced feel free to step in. XD
Since it looks like the majority of us here are from Bulgaria, feel invited. Macedonia and Georgia, you are welcomed too.

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There is a discord already, if you google Bulgarian FFXIV discord it pops :) It has been getting new members steadily in the last 12 hours :')

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Originally Posted by MitraYesanith

There is a discord already, if you google Bulgarian FFXIV discord it pops :) It has been getting new members steadily in the last 12 hours :')

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Do you mean may be this one: https://myserver.gg/518468544988708905

I just got thrown out despite the VPN. Now I can't connect or ping the Light DC lobby at all, even with Japan or USA-based IPs.

I'm using Urban VPN and I've tried pretty much all of its available centers, none seem to be able to connect.

If anyone is using another VPN and is able to connect, please share.

Also, still no reply to the report from yesterday.

I really hope they fix this soon :(

VPN from the Netherlands gateway is working right now, but this issue is too serious imho and using VPN is NOT a solution.

Just came on to look for this issue. I've been unable to play since I DLed the patch last night. Also from Bulgaria. Having read all your posts this definitely seems targeted. Something to do with the war maybe? I put in a ticket last night but have yet to receive a reply.

Didn't SE admit at some point in the past they never read the English forums ? Also this problem happened after a major packet loss in the international traffic at least from what I noticed (Bulgaria too) so it could be something in the routing issue that SE can't even intervene with. So either way ... VPN for life i guess sadge

I'm also from Bulgaria and have been experiencing this issue when connecting to the servers after the latest patch. Currently playing on PS5 since the PC is not available.

As an addition to this, I could also NOT log in/register to the forums until I connected to a VPN, so it seems like a bigger issue IMO.

And hello to my fellow Bulgarians, I support the idea of creating a Linkshell and playing together IF this issue gets resolved!

Edit:
When connecting to an AP that uses A1 ISP, I am able to log in to the forums, but still unable to connect to a data center. When using a Vivacom ISP connection, I can NOT log in to the forums as well. Seems pretty weird.

Edit 2:
When using a Telenor/Yettel ISP connection, I can log in!!!! Seems like a Vivacom and A1 issue.

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Originally Posted by Peshyy

I'm also from Bulgaria and have been experiencing this issue when connecting to the servers after the latest patch. Currently playing on PS5 since the PC is not available.

As an addition to this, I could also NOT log in/register to the forums until I connected to a VPN, so it seems like a bigger issue IMO.

And hello to my fellow Bulgarians, I support the idea of creating a Linkshell and playing together IF this issue gets resolved!

Edit:
When connecting to an AP that uses A1 ISP, I am able to log in to the forums, but still unable to connect to a data center. When using a Vivacom ISP connection, I can NOT log in to the forums as well. Seems pretty weird.

Edit 2:
When using a Telenor/Yettel ISP connection, I can log in!!!! Seems like a Vivacom and A1 issue.

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i am using VIVACOM but what exactly should i tell them about issue, i dont know much about technical stuff, i mean internet is working fine thats what they will check rest of it a bit complicated to explain

i am using Vivacom ISP connection NET1 whats the issue if calling them gets the response the problem is not on their end?
all the generic response to write a ticket to SE tech support

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Originally Posted by AriannaStormwake

i am using Vivacom ISP connection NET1 whats the issue if calling them gets the response the problem is not on their end?
all the generic response to write a ticket to SE tech support

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I called A1 and explained I can't log in to FFXIV, they asked me which DC and that they are working on it. Will see if they can help. Didn't get indo issue is not on their end so fingers crossed.

Been having this issue since yesterday and thought i was the only one ;w; (ima also from Bulgaria hehe) Tried contacting customer support but they couldn't really help since the issue isn't with my internet,not that im aware of atleast..

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Originally Posted by arkejn

I called A1 and explained I can't log in to FFXIV, they asked me which DC and that they are working on it. Will see if they can help. Didn't get indo issue is not on their end so fingers crossed.

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If A1 does something about it, this support guy needs a beer!

What did you give them as info, actually and im wondering has anyone contacted Vivacom on the matter ?

Just received feedback from EU SE Customer Support, followed the steps to change preferred DNS server, but that did not help. I also received this message - "If the issue still persists, we would recommend posting on the official FFXIV technical support forum as there is already an existing thread on the issue. This is the best place to highlight the issue as if the issue is not with your home network equipment, this is not something we would be able to assist with troubleshooting steps." Seems like they know about the issue and the thread at least. Hope they do something about it soon.

Hey guys and gals, a fellow Bulgarian here. ☺️ My partner and I started experiencing the same error yesterday after the patch. As he plays on PC, he tried using VPN and it worked. So, any of you who have VPN could try it as a workaround. Good luck!

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Originally Posted by DorkyEllie89

Hey guys and gals, a fellow Bulgarian here. ☺️ My partner and I started experiencing the same error yesterday after the patch. As he plays on PC, he tried using VPN and it worked. So, any of you who have VPN could try it as a workaround. Good luck!

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A few already mentioned the issue is fixed when using a VPN. But this isn't an adequate solution to the issue.

I have the same issue, am also in Bulgaria.

Well glad to see I'm not the only one, same issue with me (from Bulgaria as well). Got a response on my ticket about changing DNS server, didn't help. I'm actually shocked how they are allowing this to happen and nothing is mentioned anywhere but here. This is a serious issue, considering we were all fine a day ago. Really don't understand why this is happening.

I also received the generic reply for changing the DNS servers and MTU, but nothing else. I doubt the issue is with our ISP providers as we didn't have any issues before the patch released.

SE should acknowledge this publicly at least.

Welcome to SE support :) Through the years I had the similar issue few times (per year) and not even once they acknowledged there is an actual problem. To be honest I don't expect any response this time as well.

I hope they resolve the issue quickly, i just resubbed and this happens... "sad face" .(also from bg here)

Yeah, I know VPN is not adequate, especially if you play on PS4 like me. xD But it's kind of a temporary workaround for some people at least. Hope it's resolved soon, I NEED to finish Stormblood. xD

What will get me mad is if they force us to get VPN without saying what's the problem hahaha, I would like to know what the issue is and have it be acknowledged to everyone.

Hey. So, I received an email from SE TS. They suggested I change my DNS addresses, but when I did it caused the launcher to show a ' Boot Error: unable to complete version check' pop-up. I changed back to the original settings and still am locked out.

BTW, Hi, you guys! I'm from the UK but I live in BG. I never realised there were so many Bulgarians playing :)

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Originally Posted by Prime_Objective

What did you give them as info, actually and im wondering has anyone contacted Vivacom on the matter ?

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I told them I can't log in to final fantasy and gave them ip address to both DCs. This was enough for them

I'm from Bulgaria too and I just called A1, since they are my ISP. The lady was nice to explain that all their expert staff are working on the issue and they are gathering as much info as possible to speed things up.
She said I could receive a phonecall between 17 and 21 today if they will need more info.
I just gave them the IP's of the both EU DC.

Also if most of you are on A1 or Vivacom just give them a call as that helps the whole process of fixing the issue. Seems VPN will be doing its work for now.
Also super glad and surprised to see a lot of Bulgarians here. :D

Same issue here.

Same issue here - trying to access from Macedonia.

Same, I am trying to log in from Macedonia, getting the same error.

Ah I see! I'm on A1 as well, will see if I can get a hold of them :D ty so much!

is there a fix am from Bulgaria too

A quick update from my side, tried contacting Vivacom, but they refused to further investigate due to the fact that "the connection seemed to be running without any issues". Guess i will have to go get a VPN client, any suggestions? :/

idk about VPN but if you check one reddit topic where all dc IPs are displayed on CMD you can see the MS of each data center/region or just to test
i noticed for light dc getting 5 rows of request timed out
for JP used the same program to check each IP and for Elemental/Gaia/Mana the response had triple digit MS with 1/2 bars of request timed out with no information
does big MS mean instability or equipment issues if one of the rows with 259/259/260 ms adress includes the name of the company that created FFXIV?

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Originally Posted by AriannaStormwake

idk about VPN but if you check one reddit topic where all dc IPs are displayed on CMD you can see the MS of each data center/region or just to test
i noticed for light dc getting 5 rows of request timed out
for JP used the same program to check each IP and for Elemental/Gaia/Mana the response had triple digit MS with 1/2 bars of request timed out with no information
does big MS mean instability or equipment issues if one of the rows with 259/259/260 ms adress includes the name of the company that created FFXIV?

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If you are doing routing, this means that some steps/hops on the route just have ddos security and they are ignored and that is why no response or timeout. If initial ping is similar to final one, it's all good.
Higher ping doesn't necessarily mean instability, rather longer distance to said node or congestion.