Reporting Latency Related Issue (NA Data Center)

• Name of your Internet Service Provider - Comcast
• Ticket or reference number from your ISP. - This is the only game expressing issues, and I have monitoring setup to keep track of the quality of my connection in general
• State/Country - AL/USA
• Date/Time - 12/1/2015-12/30/2015 - pretty much every evening during prime time this month.
• Frequency - dropped packets or roundtrips > 1000ms petty constantly (approx every 10 pings/ 30seconds).
• Content - Everything: I notice lag during crafting, thordan, void ark, expressed as actions that don't go off and other characters standing still.
• Which in-game World were you playing on when the issue occurred? - Adamantoise
• Traceroute records

tracert 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms gellyrt.gygelly.com [10.0.77.1]
2 1 ms <1 ms <1 ms 75-146-132-14-Huntsville.hfc.comcastbusiness.net
[75.146.132.14]
3 * * * Request timed out.
4 9 ms 10 ms 10 ms te-0-7-0-10-sur01.florence.al.hunts.comcast.net
[68.85.227.253]
5 20 ms 20 ms 17 ms te-0-7-0-0-sur01.gadsden.al.tusca.comcast.net [6
8.85.227.94]
6 20 ms 24 ms 21 ms xe-0-0-4-0-ar04.huntsville.al.hunts.comcast.net
[68.85.205.57]
7 25 ms 25 ms 33 ms xe-4-0-19-0-ar01.b0atlanta.ga.atlanta.comcast.ne
t [162.151.13.46]
8 * 26 ms 27 ms lag-5.ear2.b0atlanta2.Level3.net [4.68.71.45]
9 51 ms 49 ms 50 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

10 48 ms 48 ms 47 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

11 54 ms 46 ms 52 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
12 67 ms 69 ms 73 ms 192.34.76.10
13 67 ms 68 ms 69 ms 199.91.189.242
14 69 ms 68 ms 67 ms 199.91.189.30

Trace complete.

This issue is going to force me to unsubscribe.

Slow Area Loading/NPC Loading

ISP: Verizon FiOS
ISP Ticket/Reference: Verizon refuses to acknowledge that THEY could be at fault...
Location: California, US
Issue began only after most recent game Update. There is no specific times that it occurs.
Frequency: All the time while playing
Content: Any Content
Gameworld: Siren
Traceroute:
Tracing route to 199.91.189.29 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 4 ms 5 ms 3 ms lo0-100.LSANCA-VFTTP-306.verizon-gni.net [108.47
.99.1]
3 11 ms 11 ms 13 ms T2-10-0-3.LSANCA-LCR-21.verizon-gni.net [100.41.
4.64]
4 14 ms 16 ms 12 ms ae1-0.LAX01-BB-RTR1.verizon-gni.net [130.81.199.
90]
5 * * * Request timed out.
6 11 ms 13 ms 12 ms 0.ae5.BR1.LAX15.ALTER.NET [140.222.225.135]
7 19 ms 18 ms 21 ms be701.ccr23.lax05.atlas.cogentco.com [154.54.13.
85]
8 13 ms 12 ms 11 ms be2180.ccr21.lax01.atlas.cogentco.com [154.54.41
.57]
9 52 ms 59 ms 63 ms be2065.ccr21.iah01.atlas.cogentco.com [154.54.5.
65]
10 59 ms 59 ms 60 ms be2687.ccr41.atl01.atlas.cogentco.com [154.54.28
.69]
11 70 ms 70 ms 71 ms be2112.ccr41.dca01.atlas.cogentco.com [154.54.7.
157]
12 79 ms 83 ms 79 ms multi-use.cogentco.com [154.54.40.105]
13 84 ms 83 ms 84 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.
50]
14 99 ms 86 ms 87 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43
.17]
15 84 ms 85 ms 86 ms 38.122.42.34
16 85 ms 85 ms 88 ms 192.34.76.10
17 105 ms 106 ms 106 ms 199.91.189.242
18 93 ms 93 ms 92 ms 199.91.189.29

Trace complete.

I put hop 5 in bold since it timed out.
Rig:

ASUS G751
PCU: Core i7-4720HQ O/C (Stable)
Graphics: Nvidia GTX965M O/C (Stable)
RAM: 2x8Gb (16Gb) Corsair Vengeance DDR3L 1.35V @ 1866Mhz.

Note: My Wife plays on my older gen ASUS G75. Her FPS is lower, etc etc, but she loads into areas sometimes nearly twice as fast. (insane and bothering me greatly!)

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: None, they refuse to acknowledge it is them.
State/Country: Pennsylvania, USA
Date/Time: Started late November/early December, All times of the day, worse during Prime time hours.
Frequency (How often does the issue occur?): All the time
Content: It happens during all content, instances, open world, etc.
Which in-game World were you playing on when the issue occurred? Brynhildr
Traceroute records:

Tracing route to 184.107.107.176 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 10.0.0.1
2 6 ms 7 ms 7 ms 96.120.63.29
3 8 ms 6 ms 8 ms te-0-2-1-1-sur01.ross.pa.pitt.comcast.net [68.85
.156.181]
4 7 ms 7 ms 7 ms te-0-0-0-2-ar03.mckeesport.pa.pitt.comcast.net [
69.139.194.249]
5 * * * Request timed out.
6 53 ms 59 ms 41 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

7 48 ms 55 ms 43 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 28 ms * 38 ms 4.59.178.62
9 54 ms 42 ms 46 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
10 74 ms 41 ms 27 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
11 28 ms 39 ms 28 ms 174.142.115.218
12 40 ms * 28 ms 184.107.107.176

Trace complete.

Any chance we'll get an update on this anytime soon? It's still going on, and my routing path is the same as in my original post.

Name of your Internet Service Provider (ISP)Comcast
Ticket or reference number from your ISP. CR541997721
State/Country VA/ US
Date/Time it started end of November,its so bad i cant play this game on my ps4 so had to start playing on pc but its still bad.
Frequency ALL the time, its getting so bad that even when i craft i have lagg spikes left and right,duties are bad. cant even properly play dps classes if my skill dont light up to use next combo
Content all content
Which in-game World were you playing on when the issue occurred? Gilgamish
Traceroute records

1 13 ms 8 ms 10 ms 192.168.0.1
2 33 ms 38 ms 38 ms c-73-152-27-1.hsd1.va.comcast.net [73.152.27.1]
3 29 ms 108 ms 80 ms xe-9-2-0-32767-sur01.sterling.va.richmond.comcast.net [68.85.71.13]
4 29 ms 25 ms 29 ms ae-32-0-ar02.charlvilleco.va.richmond.comcast.net [69.139.165.141]
5 20 ms 26 ms * hu-1-1-0-5-11-cr02.ashburn.va.ibone.comcast.net [68.86.93.85]
6 28 ms 26 ms 27 ms 23.30.207.94
7 130 ms 207 ms 207 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 45 ms 214 ms 97 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 72 ms 47 ms 47 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 89 ms 57 ms 77 ms 192.34.76.10
11 52 ms 54 ms 60 ms 199.91.189.242
12 56 ms 57 ms 58 ms 199.91.189.139

Trace complete.

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP.: None, claims issue isn't with them

State/Country: FL, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Past week, but I'll list from today 1/7/2016 around 7:30pm

Frequency (How often does the issue occur?): Pretty often. I dced during a cactpot and lost currency, dced during primal fight, lag constantly.

Content (Which content were you playing in-game when the issue occurred?): Playing #3 round in cactpot, ravana primal (hard), and generally lagging at all times.

Which in-game World were you playing on when the issue occurred? Behemoth

Traceroute records (optional) (Learn how to generate traceroute record)
1 <1 ms <1 ms <1 ms 192.168.0.1
2 6 ms 7 ms 7 ms 96.120.36.129
3 11 ms 13 ms 6 ms xe-5-3-0-sur01.keywest.fl.pompano.comcast.net [6
8.86.160.109]
4 11 ms 11 ms 11 ms te-0-1-0-17-ar01.northdade.fl.pompano.comcast.ne
t [69.139.183.229]
5 27 ms 11 ms 11 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 248 ms 65 ms 226 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
13 51 ms 48 ms 47 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

14 49 ms 48 ms 49 ms 4.59.178.62
15 73 ms 73 ms 73 ms te5-5.cr1.mtl.iweb.com [184.107.1.65]
16 56 ms 55 ms 56 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
17 54 ms 54 ms 58 ms 174.142.115.218
18 54 ms 56 ms 54 ms 184.107.107.176

NOTE: My husband plays on the same server with the same connection and he rarely (as in only once since we came back to the game) has lagged. He has not been disconnected. If this was an ISP problem, why does it only affect me?

info

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: says there is no problem
State/Country: New Hampshire, USA
Date/Time: Middle of December on
Frequency (How often does the issue occur?): Daily
Content: Gathering in heavensward areas (both sanctuary and our of), thordan ex, void ark, alexander normal, heavensward fates.
Which in-game World were you playing on when the issue occurred? Malboro
Traceroute records:

1 <1 ms <1 ms <1 ms router.asus.com [192.168.7.1]
2 10 ms 10 ms 9 ms 96.120.69.77
3 12 ms 11 ms 10 ms ge-2-2-ur01.williston.vt.boston.comcast.net [68.87.158.121]
4 17 ms 14 ms 12 ms be-31-ar01.needham.ma.boston.comcast.net [68.85.106.93]
5 11 ms 13 ms 11 ms 4.68.71.221
6 142 ms 223 ms 125 ms ae-10-10.car2.Montreal2.Level3.net [4.69.141.1]
7 86 ms 197 ms 44 ms ae-10-10.car2.Montreal2.Level3.net [4.69.141.1]
8 40 ms 39 ms 43 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 136 ms 40 ms 43 ms 192.34.76.10
10 44 ms 44 ms 40 ms 199.91.189.242
11 40 ms 39 ms 39 ms 199.91.189.30

resubmitting since it started again

Name of your Internet Service Provider (ISP) comcast , ps4 player
Ticket or reference number from your ISP. N/A
State/Country Pa/usa
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) started again jan 4th and anytime of day
Frequency (How often does the issue occur?) had stopped but started again. everyday
Content (Which content were you playing in-game when the issue occurred?) duty finder, anything instance, fates and anywhere town and open world
Which in-game World were you playing on when the issue occurred? leviathan

Reporting Latency Related Issue (NA Data Center)

Name of Internet Service Provider (ISP)
Verizon

State/Country
Oregon, US

Date/Time
Multiple times
1/20/2016 1:03 Am
1/19/2016 11:46 Pm
And many others

Frequency (How often does the issue occur?)
Occasional - once every 30 mins or so today

Content (Which content were you playing in-game when the issue occurred?)
The Void Ark
The Gold Saucer

Which in-game World were you playing on when the issue occurred?
Primal - Lamia

Traceroute records (optional) (Learn how to generate traceroute record)

Ping statistics for 199.91.189.37:
Packets: Sent = 6275, Received = 6274, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 544ms, Average = 90ms

Ping statistics for 199.91.189.37:
Packets: Sent = 6271, Received = 6270, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 81ms, Maximum = 545ms, Average = 89ms

Trace Route

1 <1 ms <1 ms <1 ms router.dlink.com [192.168.0.1]
2 28 ms 34 ms 44 ms Removed for privacy reasons [50.*.*.*]
3 4 ms 4 ms 5 ms ae11---0.car01.bvtn.or.frontiernet.net [74.40.70.41]
4 51 ms 39 ms 34 ms ae2---0.cor01.bvtn.or.frontiernet.net [74.40.1.217]
5 8 ms 9 ms 9 ms ae4---0.cor01.sttl.wa.frontiernet.net [74.40.1.221]
6 8 ms 10 ms 8 ms ae0---0.cbr01.sttl.wa.frontiernet.net [74.40.5.122]
7 22 ms 23 ms 22 ms ae57.edge1.Seattle3.Level3.net [4.59.232.5]
8 84 ms 84 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 84 ms 84 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
10 83 ms 84 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 86 ms 91 ms 117 ms 192.34.76.10
12 85 ms 84 ms 84 ms 199.91.189.242
13 84 ms 87 ms 126 ms 199.91.189.37

UOTrace

[Host Name]..............................................[IP Address ]......[Hop]...[Ping ]...[Avg ][%Loss][Pkts r/s].......[Ping best/worst ]
[router.dlink.com]........................................[192.168.0.1].......[1].....[ 0ms]...[0ms][0%]....[ 2176 / 2176][0ms / 10ms]
[Remved for privacy]....................................[50.*.*.* ]...........[2].....[3ms]....[8ms][0%]....[2176 / 2176][2ms / 152ms]
[ae11---0.car01.bvtn.or.frontiernet.net ]........[74.40.70.41].......[3].....[4ms ]..[7ms][0% ]...[2176 / 2176][2ms / 94ms]
[ae2---0.cor01.bvtn.or.frontiernet.net ]..........[ 74.40.1.217]......[4].....[4ms]....[9ms][0%]....[2176 / 2176][2ms / 140ms]
[ae4---0.cor01.sttl.wa.frontiernet.net ]...........[ 74.40.1.221]......[5].....[9ms]...[ 10ms][0%]..[2176 / 2176][ 5ms / 152ms]
[ae0---0.cbr01.sttl.wa.frontiernet.net ]...........[ 74.40.5.122]......[6].....[12ms].[10ms][0%]...[2176 / 2176][ 5ms / 138ms]
[ae57.edge1.Seattle3.Level3.net ].................[ 4.59.232.5]........[7].....[21ms].[25ms ][0%]..[2176 / 2176][ 19ms / 168ms]
[ae-10-10.car2.Montreal2.Level3.net ]............[ 4.69.153.86 ].....[8].....[85ms].[105ms][0%].[2175 / 2175][ 82ms / 390ms]
[ae-10-10.car2.Montreal2.Level3.net].............[4.69.153.86 ].....[9].....[84ms].[108ms][0%].[2175 / 2175][ 82ms / 331ms]
[ORMUCO-COMM.car2.Montreal2.Level3.net]...[4.59.178.74 ]......[10]....[83ms].[86ms][0%]..[2175 / 2175][ 80ms / 261ms]
[* Unknown Host *]......................................[192.34.76.10 ]....[11]...[ 81ms].[85ms][0%]..[2175 / 2175][ 80ms / 258ms]
[* Unknown Host *]......................................[199.91.189.242].[12]....[84ms].[ 88ms][2%]..[2127 / 2175][ 82ms / 533ms]
[* Unknown Host *]......................................[199.91.189.37]..[13].....[84ms].[88ms][2%]...[2128 / 2175][ 82ms / 256ms]

My lost packets only happen on the last 2 hops on a wired connection. With 2175 packets sent to each hop an no loss until hop 12 and 13 I feel safe to say it is not something on my side.

Hop 8 and above the latency doubles. The last 2 hops have some huge spikes as well.

Name of your Internet Service Provider (ISP)
Time Warner Cable

Ticket or reference number from your ISP.
There was none given, support stated that there was no issue on their end.

State/Country
ME / USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
This issue started back toward the release of Heavensward, but still continues to date, normal times I'm logged in are from 4:00 P.M. EST to 10:00 P.M. EST

Frequency (How often does the issue occur?)
This issue occurs every couple of minutes, starting from 3 to 5 seconds, lasting up to 30 or more seconds.

Content (Which content were you playing in-game when the issue occurred?)
This issue has occurred both in towns and in Duty-Finder Instances.

Which in-game World were you playing on when the issue occurred?
Zalera

Traceroute records (optional) (Learn how to generate traceroute record)

2 34 ms 27 ms 30 ms cpe-74-75-224-1.maine.res.rr.com [74.75.224.1]
3 22 ms 124 ms 32 ms tge0-0-0.brewme1502h.northeast.rr.com [24.31.154
.33]
4 24 ms 20 ms 29 ms agg5.bngrmebc02h.northeast.rr.com [24.58.41.70]

5 18 ms 25 ms 15 ms agg23.sebgme0302r.northeast.rr.com [24.58.40.66]

6 27 ms 27 ms 33 ms be25.rochnyei01r.northeast.rr.com [24.58.32.68]

7 45 ms 43 ms 43 ms bu-ether25.chcgildt87w-bcr00.tbone.rr.com [107.1
4.19.28]
8 50 ms 39 ms 43 ms 0.ae0.pr1.chi10.tbone.rr.com [107.14.17.192]
9 47 ms 41 ms 42 ms be7843.ccr41.ord03.atlas.cogentco.com [154.54.11
.145]
10 42 ms 41 ms 40 ms be2765.ccr41.ord01.atlas.cogentco.com [154.54.45
.17]
11 50 ms 49 ms 49 ms be2717.ccr21.cle04.atlas.cogentco.com [154.54.6.
222]
12 58 ms 55 ms 54 ms be2596.ccr21.yyz02.atlas.cogentco.com [154.54.31
.54]
13 63 ms 62 ms 61 ms be2090.ccr21.ymq02.atlas.cogentco.com [154.54.30
.206]
14 61 ms 63 ms 61 ms 38.122.42.34
15 59 ms 60 ms 61 ms 192.34.76.10
16 79 ms 67 ms 68 ms 199.91.189.242

Name of your Internet Service Provider (ISP)

Comcast

Ticket or reference number from your ISP.

Have you tried calling comcast customer service? Last time they tried to send someone out and charged me $50

State/Country

CA/USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)

All weekend.

Frequency (How often does the issue occur?)

Every 1-3 hours.

Content (Which content were you playing in-game when the issue occurred?)

Was gathering in central shroud/other areas.

Which in-game World were you playing on when the issue occurred?

Cactuar

EDIT: I'm now having problems with other online games :(

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None. Comcast can't troubleshoot anything.

State/Country
FL, USA. Although I have guildmates in CT, USA on Comcast and MN, USA on Cox Cable that are experiencing the same issues.

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started in late November. Seems worse during the peak times 8-11pm EST, although I have experienced the problem at all times of the day and night on every day of the week.

Frequency (How often does the issue occur?)
Every day.

Content (Which content were you playing in-game when the issue occurred?)
All content. In the main cities, out in the field while harvesting, in Idyllshire, in Void Ark, in any Duty Finder. It literally doesn't matter what I'm doing or where, I will experience huge lag spikes and dropped packets like crazy.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records (optional) (Learn how to generate traceroute record)
6 13 ms 12 ms 13 ms 4.68.71.221
7 40 ms 42 ms 13 ms 4.68.71.217
8 40 ms 43 ms 39 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 45 ms 41 ms 210 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
10 56 ms 68 ms 40 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
11 57 ms 57 ms 55 ms 192.34.76.10
12 56 ms 57 ms 63 ms 199.91.189.35

Note: I used WTFast for a while back before Christmas and that cleared up the lag for a while, however WTFast is no longer an option as they are no longer offering a free service and I refuse to pay a 3rd party to fix an issue with a game that I am already paying monthly for... on principle. So please figure out what you need to do to resolve the issue and if you have to move the servers to a USA based data center (in Texas like every other major MMO company maybe?) please do it.

Quote:

Originally Posted by VertexGeneral

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None. Comcast can't troubleshoot anything without knowing the server's IP or domain. This was important information that is missing from your post.

State/Country
FL, USA. Although I have guildmates in CT, USA on Comcast and MN, USA on Cox Cable that are experiencing the same issues.

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Started in late November. Seems worse during the peak times 8-11pm EST, although I have experienced the problem at all times of the day and night on every day of the week.

Frequency (How often does the issue occur?)
Every day.

Content (Which content were you playing in-game when the issue occurred?)
All content. In the main cities, out in the field while harvesting, in Idyllshire, in Void Ark, in any Duty Finder. It literally doesn't matter what I'm doing or where, I will experience huge lag spikes and dropped packets like crazy.

Which in-game World were you playing on when the issue occurred?
Leviathan

Traceroute records (optional) (Learn how to generate traceroute record)
Give me an IP address and I'll give you a traceroute. This is kind of important information to have left out of this post. I'm not going to do a ton of searches on the forums to find information that should be in the main post of the thread.

Note: I used WTFast for a while back before Christmas and that cleared up the lag for a while, however WTFast is no longer an option as they are no longer offering a free service and I refuse to pay a 3rd party to fix an issue with a game that I am already paying monthly for... on principle. So please figure out what you need to do to resolve the issue and if you have to move the servers to a USA based data center (in Texas like every other major MMO company maybe?) please do it.

You can find an ip address to ping by the following methods

A: Resource Monitor (built into windows pcs search for it in start it looks like a speedometer)
>>Go to the network tab check the box next to FFXIV and in the TCP and Network activity sections you will see the ip address of the server you are connecting to

B: used the command "Netstat -b" in command prompt to list the ip of all active connections and the program assosiated to them look for FFXIV

C: review other posts.

Name of your Internet Service Provider (ISP): Slingshot
Ticket or reference number from your ISP: N/A
State/Country: Auckland NZ
Date/Time: It started happening at 11:38pm NZDT on 15/01/2016. Before that, had no issues of a disconnect or any server queuing. Though I have experienced some lag during dungeon runs when too much on the screen happens all at once.
Frequency: It only happen just recently but the lag spikes are an issue in the dungeons when there is too much on the screen at one time.
Content: I lost connection while doing a Clan Mark hunt in Churning Mists which is a general activity. Couldn't reconnect after several times. Only able to log in at 2am NZDT on 16/01/2016.
Which in-game World were you playing on when the issue occurred? Exodus

NB: I've also checked my connection speed via speedtest.net & I have no issues whatsoever with my internet connection, shown below.

http://www.speedtest.net/result/4998938613.png

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: None since the said my houses internet was fine on a different issue similar to this one.

State/Country: Indiana, USA
Date/Time: Around November and is an ongoing issue
Frequency: Daily, its on and off when the game hits peak period
Content: All. It's especially bad in dungeons and 24 man content. everybody stops casting and then moves again.
Which in-game World were you playing on when the issue occurred? Leviathan
Traceroute records (optional) N/A

Name of your Internet Service Provider (ISP): Time Warner Cable
Ticket or reference number from your ISP: N/A
State/Country: NY/USA
Date/Time: All times of day
Frequency: Every 10~15 minutes
Content: Any content
Which in-game World were you playing on when the issue occurred: Exodus
Traceroute records:

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 35 ms 27 ms 29 ms cpe-74-69-96-1.rochester.res.rr.com [74.69.96.1]
3 23 ms 33 ms 31 ms tge0-0-0.bcptny0602h.northeast.rr.com [24.93.10.185]
4 18 ms 15 ms 17 ms agg22.hnrtnyaf02r.northeast.rr.com [24.58.44.64]
5 25 ms 22 ms 27 ms be28.albynyyf01r.northeast.rr.com [24.58.32.70]
6 35 ms 31 ms 34 ms bu-ether36.nycmny837aw-bcr00.tbone.rr.com [107.14.19.100]
7 65 ms 31 ms 32 ms 0.ae2.pr0.nyc20.tbone.rr.com [107.14.19.147]
8 49 ms 49 ms 49 ms te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
9 50 ms 47 ms 55 ms be2060.ccr41.jfk02.atlas.cogentco.com [154.54.31.9]
10 49 ms 50 ms 46 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
11 52 ms 53 ms 51 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
12 * 1925 ms 55 ms 38.122.42.34
13 118 ms 100 ms 42 ms 192.34.76.10
14 53 ms 55 ms 51 ms 199.91.189.242
15 45 ms 45 ms 44 ms 199.91.189.74

Trace complete.

Name of your Internet Service Provider: Comcast
Ticket or reference number from your ISP: Cant get one for its not on their end
State/Country: SE Pennsylvania close to philly
Date/Time: Only started to really see this being bad about a week ago. Always during peak times from 6pm-11pm.
Frequency: It fluxes. Some days its just bad for about 5-10min then goes back then does it again later on. Some times it can go hours on end making it unplayable.
Content: ALL OF THEM
Which in-game World: Behemoth
http://www.speedtest.net/my-result/5000596280

Name of your Internet Service Provider (ISP): Time Warner Cable
State/Country: Texas/USA
Date/Time: Around Thanksgiving
Frequency: Every night at around 6CST
Content: Raid, Dungeons, basically anything instanced
Which in-game World were you playing on when the issue occurred?: Excalibur

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: Have had multiple, they've never "found an issue" to fix.

State/Country: Florida, USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Have noticed it for at least the past month, December 2015 to January 2016 and most often at night between the hours of 8PM-2AM EST.

Frequency (How often does the issue occur?): Quite often for me, about every 10 minutes.

Content (Which content were you playing in-game when the issue occurred?): Expert Roulette dungeons.

Which in-game World were you playing on when the issue occurred? Balmung

Traceroute records: Two records, one to 199.91.189.148 which is the IP ffxiv_dx11.exe connects to and 199.91.189.30 which is listed as the IP for the Balmung server.
------
Tracing route to 199.91.189.148 over a maximum of 30 hops

1 3 ms 3 ms 4 ms 192.168.1.1
2 28 ms 13 ms 20 ms 96.120.37.49
3 12 ms 11 ms 12 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
4 39 ms 13 ms 23 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
5 23 ms 27 ms 16 ms hu-0-9-0-0-ar01.northdade.fl.pompano.comcast.net [69.139.182.33]
6 35 ms 17 ms 20 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
7 22 ms * * ae-3-3601.ebr4.Miami1.Level3.net [4.69.207.18]
8 * 35 ms 41 ms ae-40-40.ebr4.Atlanta2.Level3.net [4.69.159.245]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 54 ms 55 ms 63 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
14 63 ms 56 ms 55 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
15 54 ms 58 ms 55 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
16 64 ms 67 ms 63 ms 192.34.76.10
17 67 ms 65 ms 64 ms 199.91.189.242
18 62 ms 78 ms 64 ms 199.91.189.148

Trace complete.

===================

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 3 ms 3 ms 3 ms 192.168.1.1
2 19 ms 26 ms 31 ms 96.120.37.49
3 31 ms 14 ms 28 ms xe-0-3-2-sur01.ftpierce.fl.pompano.comcast.net [162.151.115.241]
4 31 ms 37 ms 18 ms xe-4-0-11-0-ar02.stuart.fl.pompano.comcast.net [69.139.180.29]
5 34 ms 32 ms 17 ms hu-0-9-0-1-ar01.northdade.fl.pompano.comcast.net [69.139.182.37]
6 51 ms 17 ms 24 ms ae13.edge2.Miami1.Level3.net [4.68.62.149]
7 * * * Request timed out.
8 * * * Request timed out.
9 35 ms 38 ms 43 ms ae-1-11.ebr3.Atlanta2.Level3.net [4.69.202.73]
10 * * * Request timed out.
11 61 ms 55 ms 54 ms ae-101-101.ebr1.Washington12.Level3.net [4.69.204.229]
12 52 ms 56 ms 55 ms ae-1-100.ebr2.Washington12.Level3.net [4.69.143.214]
13 * * * Request timed out.
14 * * * Request timed out.
15 123 ms 212 ms 218 ms ae-5-5.car1.Montreal2.Level3.net [4.69.141.5]
16 60 ms 54 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
17 53 ms 70 ms 53 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
18 63 ms 78 ms 68 ms 192.34.76.10
19 65 ms 66 ms 65 ms 199.91.189.242
20 70 ms 72 ms 64 ms 199.91.189.30

Trace complete.

Name of ISP: Comcast
Ticket: n/a, they claim its not an issue.
State: WA/USA
Date/Time: The ping spikes are all day long. The lost packets start kicking in around 3:30-4:00 PM PST every day.
Frequency: Constantly.
Content: All.
Which in-game world: Leviathan
Traceroute:

4 12 ms 12 ms 20 ms be-40-ar01.burien.wa.seattle.comcast.net [69.139.164.2]
5 11 ms 11 ms 12 ms 4.68.71.77
6 82 ms 89 ms 79 ms ae-32-52.ebr2.Seattle1.Level3.net [4.69.147.182]
7 81 ms 81 ms 81 ms ae-2-2.ebr2.Denver1.Level3.net [4.69.132.54]
8 * 62 ms 62 ms ae-3-3.ebr3.Chicago2.Level3.net [4.69.132.62]
9 83 ms 83 ms 83 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
10 200 ms 239 ms 267 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
11 84 ms 84 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
12 81 ms 79 ms 82 ms 192.34.76.10
13 83 ms 80 ms 80 ms 199.91.189.242
14 80 ms 83 ms 80 ms 199.91.189.42

And using winMTR so we can see Loss % :
|------------------------------------------------------------------------------------------|
| Host - Loss % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|

|be-40-ar01.burien.wa.seattle.comcast.net - 0 | 862 | 862 | 9 | 14 | 38 | 15 |
| 4.68.71.77 - 14 | 558 | 482 | 0 | 18 | 2178 | 13 |
| ae-32-52.ebr2.Seattle1.Level3.net - 0 | 862 | 862 | 79 | 84 | 133 | 83 |
| ae-2-2.ebr2.Denver1.Level3.net - 0 | 862 | 862 | 79 | 84 | 105 | 84 |
| No response from host - 100 | 173 | 0 | 0 | 0 | 0 | 0 |
| ae-6-6.ebr1.Chicago1.Level3.net - 0 | 862 | 862 | 80 | 85 | 106 | 86 |
| ae-10-10.car2.Montreal2.Level3.net - 0 | 862 | 862 | 79 | 108 | 328 | 83 |
| ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 862 | 862 | 81 | 86 | 148 | 83 |
| 192.34.76.10 - 0 | 862 | 862 | 77 | 84 | 158 | 80 |
| 199.91.189.242 - 1 | 859 | 858 | 0 | 83 | 514 | 81 |
| 199.91.189.42 - 1 | 859 | 858 | 0 | 82 | 127 | 79 |

Name of your Internet Service Provider (ISP): Time Warner Cable
Ticket or reference number from your ISP: N/A
State/Country: NY/USA
Date/Time: All times of day
Frequency: Every 10~15 minutes
Content: Any content
Which in-game World were you playing on when the issue occurred: Exodus
Traceroute records:

Tracing route to 199.91.189.74 over a maximum of 30 hops

1 1 ms 1 ms 1 ms 192.168.1.1
2 35 ms 27 ms 29 ms cpe-74-69-96-1.rochester.res.rr.com [74.69.96.1]
3 23 ms 33 ms 31 ms tge0-0-0.bcptny0602h.northeast.rr.com [24.93.10.185]
4 18 ms 15 ms 17 ms agg22.hnrtnyaf02r.northeast.rr.com [24.58.44.64]
5 25 ms 22 ms 27 ms be28.albynyyf01r.northeast.rr.com [24.58.32.70]
6 35 ms 31 ms 34 ms bu-ether36.nycmny837aw-bcr00.tbone.rr.com [107.14.19.100]
7 65 ms 31 ms 32 ms 0.ae2.pr0.nyc20.tbone.rr.com [107.14.19.147]
8 49 ms 49 ms 49 ms te0-7-0-29.ccr21.jfk05.atlas.cogentco.com [154.54.13.185]
9 50 ms 47 ms 55 ms be2060.ccr41.jfk02.atlas.cogentco.com [154.54.31.9]
10 49 ms 50 ms 46 ms be2106.ccr21.alb02.atlas.cogentco.com [154.54.3.50]
11 52 ms 53 ms 51 ms be2088.ccr21.ymq02.atlas.cogentco.com [154.54.43.17]
12 * 1925 ms 55 ms 38.122.42.34
13 118 ms 100 ms 42 ms 192.34.76.10
14 53 ms 55 ms 51 ms 199.91.189.242
15 45 ms 45 ms 44 ms 199.91.189.74

Trace complete.

I wanted to make an commandment to my original post but figured if I just edited it, it wouldn't be seen:
I have also played on the EU and JP servers and I have minimal issues with latency/ping spikes. I get about 1 spike every 2~3 hours on those servers which is to be expected playing on the other side of the world, I imagine.

Major Latency/Lag issues (PS4)

Name os ISP: Comcast

Ticket number: don't have a record of this but I have spoken with Comcast customer service many times and have requested port forwarding and even went so far as to have them DMZ my router per their suggestion. Nothing improved.

State/Country: PA/USA

Date/Time: All day long in all areas of the game. Latency issues began for me right when patch 3.1 was released (mid November?). Had never experienced the kind of lag I am experiencing now and I have been playing the game for quite some time.

Frequency: Constant lag ranging from mild to severe. Rubberbanding will last from moments to many seconds (5-10) in freeze length and sometimes the noticable freezes in gameplay will happen every few minutes or every 10 seconds. There seems to be no rhyme or reason why, when, or for how long these things will happen.

Content: Lag occurs in ALL parts of the game. I will notice lag in other human players, NPCs, monsters, during dungeons, in duties...whenever and wherever.

Which in-game world were you playing in when issues occured: Exodus and Marlboro

***I would just like to add that i love playing a realm reborn. I invest more time in this game than any other and am an avid video game player so that's saying something. That being said this issue is really disheartening and I would love to hear some sort of response from SE as to what is being done about it. I will continue to pay to play the game and enjoy it but it has become near impossible to play and enjoy this game that I am paying for monthly when lag during the game is this frequent and severe. Please, Please, Please help us out and let us know when and how this will be resolved or at least that it is being addressed. I appreciate your efforts SE.

Name of your Internet Service Provider (ISP) - Comcast
•Ticket or reference number from your ISP. - Comcast says you guys are the issue.
•State/Country -NJ
•Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - All day.
•Frequency (How often does the issue occur?) - When healing ; ;
•Content (Which content were you playing in-game when the issue occurred?)- Duty finder
•Which in-game World were you playing on when the issue occurred? - Exodus

I have one toon on Balmung and another on Exodus. I have 0 issue on Balmung, but the lag on Exodus is insane.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP : Claims SE is the issue.
State/Country : Oregon, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) : Began 1/12 around 8:00 PM, still continuous.
Frequency (How often does the issue occur?) : All the time now. Begins at random intervals during the day, then remains down from 8:00 PM till around 11:00 PM
Content (Which content were you playing in-game when the issue occurred?) : Anything ranging from over-world play to dungeons.
Which in-game World were you playing on when the issue occurred? : Jenova

Name of your Internet Service Provider (ISP): Comcast
State/Country : California, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): For at least the past week. From 3 PM to 8 PM
Frequency (How often does the issue occur?) : Constantly during these times. Game is basically unplayable.
Content (Which content were you playing in-game when the issue occurred?) : Anything.
Which in-game World were you playing on when the issue occurred? : Behemoth

1 1 ms <1 ms <1 ms 192.168.1.1
2 13 ms 11 ms 8 ms c-69-181-148-1.hsd1.ca.comcast.net [69.181.148.1]
3 9 ms 10 ms 9 ms te-0-7-0-4-sur04.fairfield.ca.sfba.comcast.net [68.87.227.1]
4 11 ms 17 ms 10 ms be-303-rar01.fairfield.ca.sfba.comcast.net [162.151.79.61]
5 11 ms 10 ms 11 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
6 * 21 ms 12 ms 4.68.127.109
7 82 ms 83 ms 85 ms vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
8 82 ms 91 ms 84 ms ae-72-72.ebr2.SanJose1.Level3.net [4.69.153.21]
9 90 ms 83 ms 90 ms ae-3-3.ebr1.Denver1.Level3.net [4.69.132.58]
10 82 ms 83 ms 82 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.151.182]
11 * * * Request timed out.
12 90 ms 84 ms 86 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
13 95 ms 98 ms 84 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
14 84 ms 89 ms 84 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
15 97 ms 103 ms 111 ms 192.34.76.10
16 99 ms 97 ms 97 ms 199.91.189.242
17 98 ms 96 ms 108 ms 199.91.189.40

Trace complete.

And another 4 days later with the issue more apparent.

Tracing route to 199.91.189.40 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.1.1
2 9 ms 9 ms 17 ms c-69-181-148-1.hsd1.ca.comcast.net [69.181.148.1]
3 9 ms 9 ms 20 ms te-0-7-0-4-sur04.fairfield.ca.sfba.comcast.net [68.87.227.1]
4 15 ms 15 ms 8 ms be-303-rar01.fairfield.ca.sfba.comcast.net [162.151.79.61]
5 12 ms 11 ms 18 ms hu-0-18-0-3-ar01.hayward.ca.sfba.comcast.net [68.85.154.181]
6 * 16 ms 14 ms 4.68.127.109
7 83 ms 90 ms 84 ms vlan70.csw2.SanJose1.Level3.net [4.69.152.126]
8 109 ms 82 ms 89 ms ae-72-72.ebr2.SanJose1.Level3.net [4.69.153.21]
9 81 ms 81 ms 87 ms ae-3-3.ebr1.Denver1.Level3.net [4.69.132.58]
10 82 ms 82 ms 82 ms ae-1-100.ebr2.Denver1.Level3.net [4.69.151.182]
11 * * * Request timed out.
12 85 ms 82 ms 83 ms ae-6-6.ebr1.Chicago1.Level3.net [4.69.140.189]
13 115 ms 243 ms 274 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
14 83 ms 83 ms 85 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
15 96 ms * 98 ms 192.34.76.10
16 97 ms 97 ms 97 ms 199.91.189.242
17 100 ms * 98 ms 199.91.189.40

Trace complete.

Name of your Internet Service Provider (ISP) : Comcast
Ticket or reference number from your ISP: They claim its your problem.
State/Country: Massachusetts, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.): Typically starts @ 7pm EST
Frequency (How often does the issue occur?): Every day.
Content (Which content were you playing in-game when the issue occurred?): Everywhere.
Which in-game World were you playing on when the issue occurred?: Hyperion
Traceroute records (optional): Same or close to the same as everyone elses. Hi2u Level3

This has been an ongoing issue for almost two months. Could we at least get some feedback in regards to what the issue it?

Name of your Internet Service Provider: Comcast
Ticket or reference number from your ISP: They say it's SE's issue
State/Country: TN, USA
Date/Time: Started 2-3 months ago
Frequency: Fri-Mon ~6:00pm CST to 9:00 CST is when it's most acute, can happen at all hours though
Content: Most noticeable in A3S and Thordan
Which in-game World were you playing on when the issue occurred? Balmung
Traceroute records: Sometimes I will do it and it's fine, other times it hangs at the Montreal Level 3.

I didn't have any issues when I started playing this almost a year ago, but over the past couple of months it's become a significant problem for me when doing higher-tier PvE. In fact, I've never had lag issues of any kind in any online game until now. For the past couple of weeks in A3S my entire group has been experiencing problems. Pull macros count down all at once, skills don't activate, digititis and tethers don't pass, splash is one hit instead of three or six, pepsiman will just freeze with his arms up doing Protean Wave, nothing will appear on the ground and then it will be sluice. It's incredibly frustrating. I don't know if paying for a VPN will help, but I am ready to do so if it does.

Name of your Internet Service Provider (ISP) Comcast

Ticket or reference number from your ISP. They say it's not at their end, speed tests are fine, I'm not having lag in other games

State/Country: Maine/US

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Became an issue starting near the end of November, has become chronic since, starting around 7pm Eastern to about 10pm.

Frequency (How often does the issue occur?) Daily, specific time period between 7-10

Content (Which content were you playing in-game when the issue occurred?) Instances, crafting in Uldah, questing, fates - basically - everywhere I happen to be. (also happening to others in my guild, some on my IP, but not necessarily simultaneously. Others in instances have reported the same lag. Mostly spikes.)

Which in-game World were you playing on when the issue occurred? Ultros

Traceroute records (optional) (Learn how to generate traceroute record) No apparent issues.

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP. N/A
State/Country: Massachusetts, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) Usually after 8pm
Frequency (How often does the issue occur?) Every night.
Content (Which content were you playing in-game when the issue occurred?) Crafting/Gathering
Which in-game World were you playing on when the issue occurred? Excalibur
Traceroute records (optional):
1 7 ms <1 ms 2 ms 172.16.0.1
2 18 ms 13 ms 26 ms 96.120.65.21
3 14 ms 18 ms 19 ms te-4-2-sr01.winchendon.ma.boston.comcast.net [68
.87.159.137]
4 20 ms 15 ms 17 ms te-0-0-0-7-sur01.gardner.ma.boston.comcast.net [
68.87.146.221]
5 37 ms 30 ms 27 ms be-45-ar01.needham.ma.boston.comcast.net [162.15
1.52.65]
6 16 ms 21 ms 17 ms 4.68.71.217
7 51 ms 51 ms 60 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

8 105 ms 77 ms 201 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

9 59 ms 56 ms 49 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
10 70 ms 61 ms 79 ms 192.34.76.10
11 63 ms 69 ms 69 ms 199.91.189.242
12 68 ms 75 ms 71 ms 199.91.189.45

Trace complete.

Name of your Internet Service Provider (ISP) - Comcast

Ticket or reference number from your ISP - NA

State/Country - New Jersey, USA

Date/Time Issue began - Late December 2015.

Frequency (How often does the issue occur?) Every day from 6pm-11pm EST, game will stop in place for 3-10 seconds, then all data will come in and game will be in what can best be described as 'fast forward', which can happen in varying frequency from twice a minute to once every ten minute intervals. Also it may come and go during the day on weekends, but not as much.

Content (Which content were you playing in-game when the issue occurred?) - Everywhere.

Which in-game World were you playing on when the issue occurred? Excalibur - Primal data center

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: Says it's no them
State/Country: Michigan
Date/Time: All times, MUCH more frequent during 7pm-12pm EST.
Frequency (How often does the issue occur?): somtimes every 5 minutes, sometimes once an hour, but it always happens.
Content (Which content were you playing in-game when the issue occurred?): dungeons, cities, all zones I've been in so far.
Which in-game World were you playing on when the issue occurred?: Behemoth
Traceroute records (optional) (Learn how to generate traceroute record):

Code:

MTR |------------------------------------------------------------------------------------------| | WinMTR statistics | | Host - % | Sent | Recv | Best | Avrg | Wrst | Last | |------------------------------------------------|------|------|------|------|------|------| | 10.0.0.1 - 1 | 527 | 526 | 1 | 4 | 95 | 2 | | No response from host - 100 | 106 | 0 | 0 | 0 | 0 | 0 | |xe-2-0-1-sur03.grandrapids.mi.michigan.comcast.net - 0 | 531 | 531 | 10 | 21 | 129 | 17 | |te-0-1-0-9-ar02.taylor.mi.michigan.comcast.net - 0 | 531 | 531 | 15 | 27 | 115 | 23 | | ae3.bar2.detroit1.level3.net - 0 | 531 | 531 | 16 | 28 | 120 | 23 | | ae-10-10.car2.montreal2.level3.net - 0 | 531 | 531 | 43 | 80 | 371 | 50 | | ae-10-10.car2.montreal2.level3.net - 0 | 531 | 531 | 42 | 80 | 371 | 50 | | ormuco-comm.car2.montreal2.level3.net - 0 | 531 | 531 | 43 | 53 | 145 | 48 | | 192.34.76.10 - 10 | 387 | 351 | 58 | 67 | 152 | 61 | | 199.91.189.242 - 11 | 376 | 338 | 58 | 68 | 513 | 70 | | 199.91.189.40 - 11 | 368 | 328 | 58 | 67 | 152 | 59 | |________________________________________________|______|______|______|______|______|______| WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP: N/A
State/Country: Florida
Date/Time: Usually between 6pm and 10pm EST
Frequency (How often does the issue occur?): Every night between the hours mentioned above I suddenly start lagging. Idling in an inn room I see the "Received" number jump from about 100 to almost over 1000 and stay there for these hours.
Content (Which content were you playing in-game when the issue occurred?): All zones
Which in-game World were you playing on when the issue occurred?: Gilgamesh

Name of your Internet Service Provider (ISP)
Comcast

Ticket or reference number from your ISP.
None.

State/Country
CO / USA

Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Continues nightly between 6pm-10pm MT, has been occurring often the past 1-2 months.

Frequency (How often does the issue occur?)
Constantly. Every couple minutes the game would lock for 5-30 seconds. Even got 90002 error once.

Content (Which content were you playing in-game when the issue occurred?)
Alexander - The Arm of the Father (Savage)

Which in-game World were you playing on when the issue occurred?
Diabolos

Traceroute records (optional) (Learn how to generate traceroute record)
Tracing route to 199.91.189.38 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 15 ms 14 ms 9 ms c-73-217-28-1.hsd1.co.comcast.net [73.217.28.1]
3 8 ms 8 ms 7 ms xe-9-0-0-sur02.wheatridge.co.denver.comcast.net [68.86.129.21]
4 8 ms 8 ms 26 ms ae-10-sur03.wheatridge.co.denver.comcast.net [162.151.51.41]
5 10 ms 8 ms 10 ms ae-30-ar01.denver.co.denver.comcast.net [162.151.51.9]
6 9 ms 9 ms 9 ms 4.68.63.165
7 264 ms 247 ms 247 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 73 ms 99 ms 100 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 55 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 83 ms 68 ms 66 ms 192.34.76.10
11 69 ms 76 ms 69 ms 199.91.189.242
12 68 ms 68 ms 67 ms 199.91.189.38

When reporting your issue in this thread, please make sure to provide the following information.
Name of your Internet Service Provider (ISP) - Comcast
Ticket or reference number from your ISP. - N/A
State/Country - FL
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.) - 5 pm - 12 am EST
Frequency (How often does the issue occur?) Whole time
Content (Which content were you playing in-game when the issue occurred?) - Open world, Dungeons especially though
Which in-game World were you playing on when the issue occurred? - Jenova
Traceroute records (optional) (Learn how to generate traceroute record)

Name of your Internet Service Provider (ISP)
Comcast
Ticket or reference number from your ISP.
State/Country
TN, US
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Daily beginning around 5pm cst
Frequency (How often does the issue occur?)
Daily for the last two weeks
Content (Which content were you playing in-game when the issue occurred?) Dungeon, and open world
Which in-game World were you playing on when the issue occurred?
Occuring on Behemoth and Lamia

1 1 ms 2 ms <1 ms Get-off-my-Lawn [192.168.1.1]
2 1 ms 1 ms 1 ms 10.0.0.1
3 11 ms 9 ms 9 ms 68.52.120.1
4 11 ms 11 ms 10 ms xe-10-3-0-sur02.dickson.tn.nash.comcast.net [68.85.51.177]
5 14 ms 24 ms 12 ms xe-4-1-6-0-ar01.goodslettvll.tn.nash.comcast.net [162.151.23.37]
6 13 ms 14 ms 13 ms ae7.bar2.nashville1.Level3.net [4.68.71.53]
7 57 ms 112 ms 237 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 161 ms 231 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 46 ms 53 ms 45 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 59 ms * 58 ms 192.34.76.10
11 62 ms 59 ms 61 ms 199.91.189.242
12 59 ms 61 ms 58 ms 199.91.189.40

•Name of your Internet Service Provider (ISP) Comcast
•Ticket or reference number from your ISP. None
•State/Country Michigan MI, USA
•Date/Time Between 7-11pm est (only time I play during week)
•Frequency very often lag being 1-5 seconds long every 5-10 sec
•Content everywhere world and dungeons (duty finder)
•Which in-game World were you playing on when the issue occurred? Ultros
•Traceroute records (optional)

1 <1ms <1ms <1ms 192.168.0.1
2 10ms 9ms 9ms 96.120.40.185
3 9ms 8ms 9ms xe-9-1-0-sur02.newhaven.mi.michigan.comcast.net [68.85.188.169]
4 17ms 17ms 18ms be-5-ar02.pontiac.mi.michigan.comcast.net [68.87.191.193]
5 16ms 16ms 17ms ae2.bar1.Detroit1.Level3.net [4.68.71.33]
6 41ms 41ms 41ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 42ms 41ms 41ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 42ms 42ms 43ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 59ms 61ms 59ms 192.34.76.10
10 59ms 59ms 61ms 199.91.189.242
11 59ms 60ms * 199.91.189.74
12 61ms 59ms 59ms 199.91.189.74

That time looked good but on subsequent runs LINE # 6 and 7 show randoms spikes to 140ms thru 240ms ( ae-10-10.car2.Montreal2.Level3.net [4.69.153.86])

Edit: Also this seems to be worst ever this week, before it was reasonable and slight.

Is this ever going to be addressed??????

so like everyone else on the past 11 pages, i have the same lag and its been like this for a while. i am personally tired of this, and I'm starting to find it real difficult to pay for a broken game.

The question that I'm sure we are all wanting/demanding at this point is will Square Enix do anything about it? A response from a dev who has some information would be great.

We are Waiting...................

Name of your Internet Service Provider (ISP): Comcast

Ticket or reference number from your ISP: None, Comcast blames FFXIV.

State/Country: Illinois/USA

Date/Time: 8:00 PM +/- 2 hours, especially noticeable on Fridays/Weekends

Frequency: Every week.

Content: Happens everywhere, but particularly bad in instanced content

Which in-game World were you playing on when the issue occurred?: Lamia

Traceroute records: Tracing route to 199.91.189.45 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 8 ms 8 ms 96.120.25.21
3 9 ms 9 ms 9 ms te-0-5-0-17-sur03.mtprospect.il.chicago.comcast.net [162.151.34.157]
4 22 ms 11 ms 12 ms te-0-8-0-10-ar01.elmhurst.il.chicago.comcast.net [68.87.231.1]
5 * * * Request timed out.
6 30 ms 31 ms 32 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
7 30 ms 32 ms 29 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 30 ms 30 ms 31 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
9 54 ms 43 ms 66 ms 192.34.76.10
10 43 ms 44 ms 44 ms 199.91.189.242
11 44 ms 44 ms 51 ms 199.91.189.45 )

Name of your Internet Service Provide:r Comcast
Ticket or reference number from your ISP: They would not give me one as it is a level 3 problem outside of the United States
State/Country Florida / United States
Date/Time: 6pm est till around 12am est
Frequency: Every night at those times with lag lasting up to 15 seconds
Content: All content
Which in-game World were you playing on when the issue occurred? Leviathan
Traceroute records (optional)

Tracing route to 199.91.189.42 over a maximum of 30 hops
1 1 ms 1 ms <1 ms 192.168.1.1
2 9 ms 8 ms 8 ms 96.120.21.13
3 8 ms 8 ms 8 ms xe-7-1-5-sur01.ftcaroline.fl.jacksvil.comcast.net [68.86.169.97]
4 10 ms 11 ms 11 ms te-0-3-0-1-ar02.southside.fl.jacksvil.comcast.net [68.86.168.189]
5 17 ms 18 ms 18 ms be-33489-cr01.miami.fl.ibone.comcast.net [68.86.95.45]
6 22 ms 16 ms 15 ms ae12.edge2.Miami1.level3.net [4.68.127.205]
7 51 ms 108 ms 150 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
8 156 ms 189 ms 250 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]
9 51 ms 50 ms 50 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * 69 ms * 192.34.76.10
11 70 ms 70 ms 70 ms 199.91.189.242
12 70 ms * 70 ms 199.91.189.42
Trace complete.

Comcast

Name of your Internet Service Provider (ISP): Comcast
Ticket or reference number from your ISP.
State/Country: CO, USA
Date/Time (When did the issue start happening, at what specific times does this issue arise, if any.)
Frequency (How often does the issue occur?) Everyday, evening hours mostly 5pm MNT on for the evening
Content (Which content were you playing in-game when the issue occurred?) Instances mostly, unplayable
Which in-game World were you playing on when the issue occurred? Faire
Traceroute records:

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn [192.168.11.1]
2 8 ms 8 ms * 67.161.140.1
3 8 ms 8 ms * xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 9 ms 9 ms 8 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 10 ms 17 ms 10 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 14 ms 10 ms 4.68.63.165
7 * 56 ms * ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 * 71 ms 231 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 67 ms 56 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 * 67 ms 67 ms 192.34.76.10
11 * 67 ms 67 ms 199.91.189.242
12 75 ms 69 ms 67 ms 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn [192.168.11.1]
2 10 ms 9 ms 9 ms 96.120.12.229
3 20 ms 10 ms 12 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 11 ms 10 ms 11 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 16 ms 11 ms 14 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 17 ms 10 ms 4.68.63.165
7 62 ms 71 ms 57 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 55 ms 60 ms 55 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 61 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 86 ms 88 ms 84 ms 192.34.76.10
11 * 83 ms 83 ms 199.91.189.242
12 91 ms 97 ms 82 ms 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn.com [192.168.11.1]
2 9 ms 9 ms 9 ms 67.161.140.1
3 9 ms 9 ms 8 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 16 ms 10 ms 8 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 10 ms 10 ms 10 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 45 ms 45 ms 11 ms 4.68.63.165
7 182 ms 223 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 62 ms 153 ms 207 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 57 ms 56 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 53 ms 53 ms 52 ms 192.34.76.10
11 53 ms 52 ms 52 ms 199.91.189.242
12 52 ms 52 ms 52 ms 199.91.189.30

Tracing route to 199.91.189.30 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms WNDR4300.freezegunn.com [192.168.11.1]
2 9 ms 8 ms 9 ms 67.161.140.1
3 9 ms 8 ms 9 ms xe-9-2-1-sur02.cosprings.co.denver.comcast.net [68.86.105.45]
4 8 ms 16 ms 9 ms ae-10-sur03.cosprings.co.denver.comcast.net [162.151.50.57]
5 13 ms 11 ms 13 ms ae-23-ar01.denver.co.denver.comcast.net [68.86.128.105]
6 11 ms 11 ms 10 ms 4.68.63.165
7 56 ms 55 ms 54 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
8 138 ms 62 ms 55 ms ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]
9 55 ms 62 ms 56 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.74]
10 53 ms 60 ms 52 ms 192.34.76.10
11 52 ms 58 ms 52 ms 199.91.189.242
12 63 ms 59 ms 52 ms 199.91.189.30

PLEASE HELP! :mad: The game is unplayable at nights, we are considering quitting because we can't play together or do any instanced content. I've contacted Comcast with these results, this thread, etc and they just ask me to buy a cable bundle and reboot my modem.