Originally Posted by
Ametrine
Disabilities are one factor, but it also widens the audience to those with lower internet requirements and just a wide range of skill levels in general.
I know making games easier rubs certain people wrong (less satisfaction in "winning" if it's not as big of a challenge), but those players have EX and Savage level content tailored just for them, with plenty of rewards attached.
Besides, there are plenty of high action MMOs out there, and they aren't exactly pulling players away en masse. FFXIV has a good thing going here.