Stuck in loadin screen.

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Originally Posted by ysabato6

Now I started game and I'm in queue.

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You're in queue for an infinite load screen.....Yay....

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Originally Posted by Craiger

That guy clearly knows nothing about it...

It has nothing to do with Gold Saucer, since a lot of people (including myself) isn't even in Gold Saucer... The instance server has crashed, so he haven't got the notice about that.

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SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: ok
You: http://forum.square-enix.com/ffxiv/t...-loadin-screen. Many ppl report same issue fyi
SEE Agent Chris: I'm having a look into this for you now.
You: ty :)
SEE Agent Chris: So when you try to access the character, the game just says loading?
You: yeah im stuck on loading screen
SEE Agent Chris: Does this happen with only one character?
You: i only have 1 character account atm so unable to test my alt character
SEE Agent Chris: Is your character currently in the Gold Saucer area?
You: yes
SEE Agent Chris: Unfortunately, this area is under heavy congestion at this time and it may not be possible to access it due to it reaching maximum occupancy. We can only suggest trying again later
You: Im sorry but thats a little vague?
You: My whole group had this problem when we commenced the duty finder
SEE Agent Chris: Information is available on the Lodestone regarding this
You: and we were all scattered about the game world
You: not all of us were in golden saucer
You: so therefore there must be another issue no?
You: and we all have same problem unable to log back in
SEE Agent Chris: I can only address your particular issue, and if that is the area you were in this is likely to be the issue. You may also wish to try deleting the game settings folder found in My Documents and log in again, however if the Gold Saucer area was where you were located this is unlikely to resolve your issue and I would suggest trying to log in later
SEE Agent Chris: You should also check the Lodestone for updates regarding the issue
You: do you have a link to the lodestone information you allude too?
SEE Agent Chris: You can find updates at eu.finalfantasyxiv.com/lodestone/news/
You: And may I have your permission to make this conversation public?
SEE Agent Chris: That is your choice and can certainly do so
You: Whats the situation regarding my paying for a service that's unavailable? Am i entitled to a refund of sorts?
SEE Agent Chris: We can only advise you try logging in again later and the issue should be resolved for you. A refund would not be possible at this stage. As there has been a patch, issues may arise which need to be resolved, and we hope the matter will not continue for long
SEE Agent Chris: Once you have access to the game again, you can contact us again with details of the amount of time you were unable to access it etc and we can investigate further, however a refund would be unlikely
You: From my POV being advised 'to log in later' is unsatisfactory. Can't my character be relocated if, as you say problem is due to being in golden saucer area? Like what am i waiting for here? Interest by the player base in the golden saucer to dwindle? I mean that could take weeks no?
SEE Agent Chris: One moment please and I will have a look into this for you
SEE Agent Chris: I am sorry to keep you waiting. Can you give me the name of your character and the world you are on please
You: Moogle EU - Istym Eorsi
SEE Agent Chris: Thank you. I will escalate the matter for further investigation to see if anything can be done. It is likely the issue will be resolved before there is an update on your case, so I would also advise you check the Lodestone for updates
SEE Agent Chris: Is there anything else I can help you with at the moment?
You: okies thank you....
You: what will happen to my client?
You: like atm its stuck on the loading screen
You: will it just log itself in at some point?
SEE Agent Chris: I couldn't say at this stage. I would suggest logging out of the game client and checking the Lodestone for details on the issue having been resolved.
You: How do i log out my game client?
SEE Agent Chris: Just close it
You: how?
SEE Agent Chris: You could use task manager for example then choose to end the program
You: i odnt see a task manager?
You: dont*
SEE Agent Chris: You can try closing the client by holding in the "Alt" button then pressing F4
SEE Agent Chris: If this does not work, you can open task manager pressing CTRL ALT and Delete on your keyboard then choose task manager
SEE Agent Chris: Is there anything else I can help you with today?
You: a moment please just trying those things
You: ALT F4 doesnt do anything and CTRL ALT Delete locks my screen?
SEE Agent Chris: When you press CTRL ALT delete you should have different options. If you press enter it will lock your screen, if not, you should see a list and task manager will be on that list
You: oh i see a task manager? window
You: what do i do here?
SEE Agent Chris: I will need to e-mail you further instructions as I can not stay on the chat service during each step
You: im not terribly technically minded. i am concerned that i may struggle?
SEE Agent Chris: All you need to do is highlight the game and then click on end task
SEE Agent Chris: If you are still having an issue, simply restart your computer to close any running programs
SEE Agent Chris: This will close the game client for you
You: i see things like chrome and btstack
You: i cant see any start menu to shut my pc down
SEE Agent Chris: If you press CTRL ALT delete again you should then see the option on the bottom right hand side to restart your machine
SEE Agent Chris: If you can not follow the instructions provided, I can only suggest you power off your computer completely which will close all running programs
SEE Agent Chris: I am sorry I could not assist further.
SEE Agent Chris: If you have any other issues do not hesitate to get back in touch.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!
SEE Agent Chris has disconnected.

Have the full convo. Yeah I realised very quickly he just wanted rid so I entered super dumb mode for nothing other than my own shallow amusemant :(

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Originally Posted by BristolRuss

You too as well, Edana? This sucks balls.

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Along with Shinso, Eldy and Levi think Sody is affected too Jaz.

Unacceptable!




Nah it's cool. Get well soon Ffxivarr

Any update on this?
Been stuck for nearly 2 hours now :(

I get it, things break with updates... but say something SE. That's what people hate so much.

Is this only affecting some servers or some players? Cause the majority of players isn't getting this problem and can still do duties...

Aside from someone from customer support thinking this is just gold saucer related. Nothing has been updated. Don't even see the lodestone addressing our issue.

glad im not the only one with this problem...thanks for wasting my mahatma time SE

Stuck, Famfrit. Was not in Gold Saucer, queued up for Wanderer's Palace and am perma-loading.

Ragnarok Server / Chaos Data Center. Same problem here. Was not in Golden Saucer.

I was nowhere near gold saucer myself. Word from SE side would be nice...

Only thing I can suggest is making separate topics detailing as much information as you can about what has occurred. Stockpiling one topic with a bunch of stuck posts hasn't gotten their attention.

How was it that you went about contacting someone from SE? I checked for live chat and it said that it's not available at this time.

How do I even talk directly to someone at customer service like that guy did a few pages ago? I'm not in gold saucer so they can't give me that garbage.

Hurry up and restart the servers SE.

Stuck in loading screen: Phoenix Server, Went into trials roulette got stuck in loading screen. Sent email support ticket heard nothing else.

the matter is really dongeon servers i think, cause mor dhona for part of my team, housing for some other... all same problem. No one where in gold saucer.

Quote:

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Originally Posted by Istym

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
SEE Agent Chris: I can only address your particular issue, and if that is the area you were in this is likely to be the issue. You may also wish to try deleting the game settings folder found in My Documents and log in again, however if the Gold Saucer area was where you were located this is unlikely to resolve your issue and I would suggest trying to log in later

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Does anybody know what folder he is on about? I just looked for this folder and couldn't find it.

same here on Hyperion. I was in the golden saucer and accepted an expert roulette. It lost connection to server and no stuck loading

I don't want to talk to customer service, I want to speak to people who are supposed to fix. I require firsthand knowledge.

Yeah, stuck loading Wanderer's Palace for me, coming in from Golden Saucer after a few Chocobo Races >_>;
My friend got stuck in WoD since pretty much the game came up ;(

When I go to customer service the only option it gives me is well email support. I just want to know how long this will last.

that won't fix it anyhow, done tried that.

Same here, on Ragnarok, stuck on loading screen after accepting a low level roulette :(

Chaos Data Centre - Lich EU

Signed up for World of Darkness from Mist, Ward 1 and got stuck in load screen too. Closed down client and relogged, still in load screen.

I cri.

Tried to contact the customer support, but at that moment they already took out chat-support, even though it's in time. I think they're all a bit pissed as well.

No response from SE yet? :( I wish we could at least see an Emergency Manteinance scheduled by now, at least we'd know when it can get fixed and get back to playing.
It's an anticipated patch, there's congestions, stuff breaks and it's to be expected, but please aknowledge the problem at least.

It's being investigated: http://www.reddit.com/r/ffxiv/commen...tion/?sort=new

EDIT: don't let the title mislead you... The dev is mentioning this problem

Same problem on moogle! stack in "now loading" screen after black screen as i entered in garuda hm.

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Originally Posted by Craiger

It's being investigated: http://www.reddit.com/r/ffxiv/commen...tion/?sort=new

EDIT: don't let the title mislead you... The dev is mentioning this problem

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I was in the Gold Saucer and doing ok, the problem started when I tried to get into an instance. My character is not even in Gold Saucer anymore, he's in Keeper of the Lake, says the game. That's definetly not the problem we're experiencing.

They kinda don't get that it has not entirely to do with Golden Saucer. God damnit Developers, just restart the freaking Instance servers and we all going to be free.

same excallibur stuck on endles loading screen and it says im still on Syrcus Tower

Managed to get through to chat support and this is the length of my conversation.

SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
You: Ok
SEE Agent Chris: Hello, I understand you are stuck on a loading screen when trying to access the game.
You: Yep
SEE Agent Chris: We are aware of the issue and are currently investigating. We can only suggest trying to access the game later.
You: And all because the instance servers have crashed.
You: Well when can I expect to play?
You: I will be relaying all this to a forum so that the many players reporting on there will hopefully have an answer.
SEE Agent Chris: We do not have a time scale on when the matter will be resolved and would advise checking the lodestone at eu.finalfantasyxiv.com/lodestone/news/ for updates on the issue
You: Well can there be something posted on there?
You: Even if it is just a ''Hey guys we're really sorry about this we know there is an issue and we're trying to fix it?''
SEE Agent Chris: I will certainly pass this request on
You: So far there has been NO comms from SE's end unless it is about Gold Saucer and I think that's a shame and that just some acknowledgement would keep players happy.
SEE Agent Chris: I do appreciate your frustration and as soon as there is an update there will be more information available
SEE Agent Chris: I am sorry for the inconvenience
You: It's ok just I wanted to contact support just to find out more and well since more isn't known just to ask for acknowledgement of the issue.
SEE Agent Chris: I understand and have passed on your comments. Is there anything else I can help you with at the moment?
You: Nope sadly not just gotta sit this out I guess.
SEE Agent Chris: Thank you for visiting the Square Enix Europe Support chat line. Take care and have a good day!

So hopefully soon there will be a post about it on the lodestone the reality is there probably isn't. In my initial description of the problem I told them not to tell me it was GS related because I wasn't dumb XD

At least one SE Agent with brains ^^.

Booked two days off of work for these patches. Fuck it, I'm going to go and play something else. Hopefully it's fixed by the time I'm supposed to raid tonight.

I really and highly doubt that it is a Golden Saucer problem, when people who queue for duties get stuck in an infinite load screen loop, and when you force quit you end up in a forever loading screen when you choose the character you want to log into, I am highly irritated, they brought the servers up an hour early in which case I assume they thought it was all peachy to do so. Apparently it was not peachy.

T.T i havent even been to the gold saucer yet and im stuck, shame on me on trying to get the relic upgrade quick for a change

I know right, I could be on my 3rd or 4th Mahatma by now............................

My character is still in login limbo, as well. Keeper of the Lake must be a nice place to be stuck in, heh.
Happened about an hour ago. Wonder if I will be able to play before people get their Zeta done. :X