Suspended Accounts?

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Originally Posted by Covertghost

You'll have to call, your ticket will just come back 5 days later telling you to call them because it can't be handled over e-mail.

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It's been over 5 days and I've not received that. Also, as I mentioned, I'm in Australia - the only number I can find to call (from the packaging of the product) is a UK number, which I am unable to call (I don't have a landline at home, and my work mobile cannot make international calls). Aside from that, it's just not a fiscally sound investment; the call charge would likely (I'm accounting for the wait time that other people have advised in other threads of at least 1-2hrs) exceed me going and purchasing another copy of the game. I shouldn't have to do that to get support.

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Originally Posted by Covertghost

Can you even imagine how overworked that guy is?

Godspeed Japanese account master, hire some apprentices!

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Yeah I was pretty baffled when I was told this by a SE employee. If SE doesn't adapt to this constantly evolving market, it's not going to be kind to their revenue. They need to realize that Japan is no longer their most profitable market.

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Originally Posted by Illurim

It's been over 5 days and I've not received that. Also, as I mentioned, I'm in Australia - the only number I can find to call (from the packaging of the product) is a UK number, which I am unable to call (I don't have a landline at home, and my work mobile cannot make international calls). Aside from that, it's just not a fiscally sound investment; the call charge would likely (I'm accounting for the wait time that other people have advised in other threads of at least 1-2hrs) exceed me going and purchasing another copy of the game. I shouldn't have to do that to get support.

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Live chat doesnt carry phone charges

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Originally Posted by Spoolx

Live chat doesnt carry phone charges

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Correct. Doesn't work though. :)

I noticed I was hacked on 9/24 after I got home from errands. Account was suspended, did a ticket. Later that night it was terminated, got up early to do online live chat. The agent said that the account has been marked for investigation.