For those having problems with RCN - Chat log with customer service Rep.

Just tried loggin in, nothing yet, but hopefully they will have it fixed by the end of the weekend :(. I will try chatting with customer service again tomorrow...

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Originally Posted by ReignmakerI

Just tried loggin in, nothing yet, but hopefully they will have it fixed by the end of the weekend :(. I will try chatting with customer service again tomorrow...

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Please update us if you get a hold of them.

I just had a similar chat with RCN before finding this thread. Here is a snippet from the log with more detailed information as well as a recommendation to use a VPN client:

17:25Jackie S.: We are aware of the problem customers have been experiencing. Our engineers have investigate the problem and found the issue is between ORMUCO-WebHost) and ONAM.
17:26Jackie S.: Since this is not an RCN related issue, we do not have an estimate of when you can expect a resolution. I apologize for the inconvenience.
17:27Jackie S.: We were receiving lots of comments about it so we made sure to look into it.
17:28Jackie S.: If you connect through a VPN, you may be able to get through. Unfortunately RCN can not provide techinical support for a non-RCN issue.

I live in Chicago and my local friends playing with RCN service are also experiencing the issue. Good to hear it's at least been acknowledged by my ISP and they've located where the trouble is emanating from.

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Originally Posted by czarship

I just had a similar chat with RCN before finding this thread. Here is a snippet from the log with more detailed information as well as a recommendation to use a VPN client:

17:25Jackie S.: We are aware of the problem customers have been experiencing. Our engineers have investigate the problem and found the issue is between ORMUCO-WebHost) and ONAM.
17:26Jackie S.: Since this is not an RCN related issue, we do not have an estimate of when you can expect a resolution. I apologize for the inconvenience.
17:27Jackie S.: We were receiving lots of comments about it so we made sure to look into it.
17:28Jackie S.: If you connect through a VPN, you may be able to get through. Unfortunately RCN can not provide techinical support for a non-RCN issue.

I live in Chicago and my local friends playing with RCN service are also experiencing the issue. Good to hear it's at least been acknowledged by my ISP and they've located where the trouble is emanating from.

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Great to see that you had the same response from them. What gets me a little worried is that since it isn't an RCN issue, they do not have the motivation to actually fix this thing for us. I do know however that once they find the cause of the problem they will fix it, that I am pretty sure of.

Just wanted to give an update based on my live chat today. They are still aware of the problem, however I was told that they don't have any "updates" at this time. I was also told that they are still working on solving the issue, and that the problem lies with Final Fantasy, not the ISP.

So everything has been fantastic for me here in Boston. Not using VPN, haven't lagged or R0'd all day today and yesterday. Anyone else?

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Originally Posted by borisan

So everything has been fantastic for me here in Boston. Not using VPN, haven't lagged or R0'd all day today and yesterday. Anyone else?

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Has been fairly stable yesterday and today for me. Haven't tried an instance or dungeon yet though. I am on RCN Lehigh Valley.

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Originally Posted by Cheebone

Has been fairly stable yesterday and today for me. Haven't tried an instance or dungeon yet though. I am on RCN Lehigh Valley.

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same basic area I've been basically fine since Friday. No 90k errors but a few <1 second bits of lag.

Also RCN lehigh valley area and have been able to play last night and today without any lag spikes or disconnects.

Long Live Lehigh Valley!!!